Meriden Hyundai

Worst customer service & completely incompetent service dept Here's what I sent top Hyundai International: I have been a loyal Hyundai owner for 12 years, my family's last 8 vehicle purchases were Hyundais, and Here's what I sent top Hyundai International: I have been a loyal Hyundai owner for 12 years, my family's last 8 vehicle purchases were Hyundais, and I even convinced my fiance to opt for a Hyundai Tuscon lease rather than the Toyota she was leaning toward for her most recent vehicle acquisition. I have NEVER experienced anything as poor as the service and incompetence at my home dealer Meriden Hyundai in CT. Every time I have brought me car in for service, I have left with a problem I did not arrive with. Most recently I needed to have my trunk fixed even though I had the same part replaced 8 months earlier. I also had to have my A/C dial replaced despite also being fixed within the last year (the first time, the tech busted up my car so badly the dealer had to replace my entire dash when I only went there needing a new dial. With this latest trunk situation I have now been to the dealer THREE TIMES and still not had it fixed. Most recently (last week) I was assured I would be in and out in an hour or less, and after driving 40 minutes to the dealer, I arrived to find out they had ordered the wrong part. This is now about 100 miles I have spent driving back and forth to have my trunk fixed to no avail, and a month without being able to use my vehicle's trunk. I am not certain if this service department is just utterly incompetent or there is something more sinister going on. I also recently asked the GM of the dealer to contact me. A week passed and I had heard nothing, so I called back again...after a few more days the cowardly GM called me, let it ring twice, and left a voicemail...AFTER the end of business on a Friday so I had no way to call him back. I have also been talking to the techs there for months about my belt tensioner, which I KNEW had been an issue on the vehicle. They continually told me that only the belts were an issue, not the tensioner. I'll give you one guess what just went on my vehicle now that the warranty has expired. I feel this service department is deceptive and conniving. They are not doing justice to the brand Hyundai has built over the years. They are not treating my family as the loyal customers we are and showing me the respect I deserve as someone who has taken great care of my Hyundai vehicles over the years. It should not take two weeks to get in touch with the GM (especially when you've been to the dealer in-person 3 times looking to do so - where is he?). I should not drive away from the service department with more problems than I came with. Furthermore, I should not have to go back to the dealer on 3 separate occasions to get something fixed right - ESPECIALLY when it is an item I had fixed under warranty with genuine Hyundai parts by Hyundai certified technicians just 8 months earlier - don't forget, this has happened twice with two different parts. I am beginning to think my vehicle itself is a lemon, but my larger concern is the complete ineptitude of the dealer I chose to spend my hard-earned money at to buy my vehicle. Meriden Hyundai has absolutely not lived up to what they promised in terms of service and customer care, and their existence is a mark on the name of the overall Hyundai brand. I would like to be contacted by somebody with Hyundai International ASAP to begin to rectify this situation. I am bringing my vehicle back (4th time) to get the trunk (supposedly) fixed today, at which time I will also point out to them the belt tensioner issue that I had been telling them about since my car was still under warranty when it should have been addressed. I can be reached at 732-672-7783 anytime after 12p on weekdays. I look forward to speaking with a representative of Hyundai ASAP. More

Best Hyundai dealer in town Customer service is well over 100% Sterling Robbins is a polite and attentive salesperson and he should be acknowledged for his sincere compassion fo Customer service is well over 100% Sterling Robbins is a polite and attentive salesperson and he should be acknowledged for his sincere compassion for the customer and the company More

Great Everyone here at this dealership was super friendly and willing to work with us on getting a new car that fit our needs and expectations. Everyone here at this dealership was super friendly and willing to work with us on getting a new car that fit our needs and expectations. More

leasing a hyundai ed ocasio was an excellent salesperson. he was friendly and knowledgeable. he was very helpful when we took a test drive and answered all our question ed ocasio was an excellent salesperson. he was friendly and knowledgeable. he was very helpful when we took a test drive and answered all our questions. regards, frank carta More

My new Hyundai My overall experience was wonderful at Meriden Hyundai my service was spectacular Ed is a pleasure to work with answers my questions whenever I have a My overall experience was wonderful at Meriden Hyundai my service was spectacular Ed is a pleasure to work with answers my questions whenever I have any something to answer and always calls me back in a timely manner I would refer any of my friends or family to your Hyundai dealership More

My New 2017 Hyundai Tucson Sport I love my new Hyundai Tucson! Spencer at Meriden Hyundai was very friendly and helpful. I will definitely go back to Meriden Hyundai to purchase ano I love my new Hyundai Tucson! Spencer at Meriden Hyundai was very friendly and helpful. I will definitely go back to Meriden Hyundai to purchase another car! More

Satisfied Customer Great experience similar to the one that occurred in 2003 when I purchased my first Hyundai from this dealership.I would recommend to all my friends a Great experience similar to the one that occurred in 2003 when I purchased my first Hyundai from this dealership.I would recommend to all my friends and relatives More

Excellent service. Salesman was very knowledgeable. He did not waste time. Everyone at the dealership was very friendly.Show room was very clean as was the customer loun Salesman was very knowledgeable. He did not waste time. Everyone at the dealership was very friendly.Show room was very clean as was the customer lounge. More

car purchase gratification I had a very simplified and satisfying experience with all the employees and Meriden Hyundai. My salesman was Nick Inman. he was personable, friendly, I had a very simplified and satisfying experience with all the employees and Meriden Hyundai. My salesman was Nick Inman. he was personable, friendly, pleasant and accommodating. I told him what I had in mind and the first vehicle he brought me to was exactly the one I wanted and bought. I didn't even need to look at anymore. I came back a day or two later and within an hour nick, frank, amy and habib had everything finalized and I drove out in a 2014 Hyundai Tucson all wheel drive that I just love. I would indeed recommend anybody to buy a vehicle from Meriden Hyundai at this point in time More

Extremely satisfied Everything was handled in a friendly and professional manner. This is the 4th vehicle I've purchased or leased from Joe Connolly. I've reccomended Joe Everything was handled in a friendly and professional manner. This is the 4th vehicle I've purchased or leased from Joe Connolly. I've reccomended Joe to at least three others who purchased vehicles from him. More