Meriden Hyundai

I had a great experience with the service department at Meriden Hyundai! From the moment I walked in, the staff was friendly, professional, and really made me feel taken care of. They kept me informed thro Meriden Hyundai! From the moment I walked in, the staff was friendly, professional, and really made me feel taken care of. They kept me informed throughout the entire process, explained everything clearly, and didn’t try to upsell anything unnecessary—which I really appreciated. The work was completed on time, and my car came back running perfectly. The waiting area was clean and comfortable, and the whole process was smooth and stress-free. It’s not always easy to find a service department you can trust, but Meriden Hyundai definitely delivered. Highly recommend them if you’re looking for honest, efficient, and top-notch service! More

Found a car online at this dealership and put a down payment to reserve car. Shannon took my credit card info and texted me confirming she would reserve the vehicle. A week later I get call from Julli payment to reserve car. Shannon took my credit card info and texted me confirming she would reserve the vehicle. A week later I get call from Jullietta indicating there was a problem and vehicle was sold to another buyer that came after the confirming text. I asked for managers name and number with no response. No attempt by dealership personnel or manager to try to correct this unethical action. Now need to consider options. More

I bought my car here and always take it for maintenance here. Never had any major issues over the past 5 years. here. Never had any major issues over the past 5 years. More

Horrible horrible service even if you have a warranty with a bumper to bumper! Second car from there same service issues!! Will never ever buy a car or have a car service there again! with a bumper to bumper! Second car from there same service issues!! Will never ever buy a car or have a car service there again! More

@MeridenHyandai - Had my daughter just bring her vehicle right before new years due to the fact the engine was cutting out during her driving. Figured bringing it to dealership she bought it at would get t right before new years due to the fact the engine was cutting out during her driving. Figured bringing it to dealership she bought it at would get the best service. They worked on car said service would be 700$ but then realized it didn’t fix the issue then held on to the car til today making it a full month . Never got her a loaner and then call today to say that they think it might be a valve or something else or just change entire engine, basically they are just guessing as to what’s wrong with vehicle . No solution to the problem after a month and still charging for the work that didn’t fix the issue !Amazing . We’ve bought at least six cars from this dealership over the years and this is the worst the service has ever been already spoke to service manager and all he could say was- I don’t know ! Spoke to him last Friday and today timing belt and oil valves would cost as much as changing an engine . Anyways I’ll never purchase or come back for any service at this location. You’ve lost our buisness for sure . I won’t even go over how many times I had to bring my car in for an oil leak . You guys have a record of how much we’ve spent there look it up . @highlight More

I had a great experience at Meriden hyundai. Javier was wonderful. Very friendly and helpful. Highly recommend. Javier was wonderful. Very friendly and helpful. Highly recommend. More

6 week lead-time for an oil/filter change for my Genesis. Really? The last one, in the early Spring, was 5 weeks. Last Fall it was 4 weeks. Total unacceptable! I called Genesis of Milford and they have open Really? The last one, in the early Spring, was 5 weeks. Last Fall it was 4 weeks. Total unacceptable! I called Genesis of Milford and they have open appointments same day and any day next week. I will take my service to Genesis of Milford from now on. The Genesis of Milford service advisors are more polite and professional as well. Calls to the Service Department are often unanswered, and when you leave a message, you frequently do not get a call-back. Their Sales Department gets a 4/5 rating. Their Service Department gets a 1/5. More

I took my car in on a recall and asked them to see if the car needed anything. They said I needed the front brakes replaaced, so I figued I may as well get it done since I was already there and I had the da car needed anything. They said I needed the front brakes replaaced, so I figued I may as well get it done since I was already there and I had the day off. They said that I needed the brake fluid changed as well so I said okay. Over 4 hours later and i was the last customer to leave, they came to me and said that by mistake they did the rear brakes as well but since they told me the front only, they would not charge me. I asked if they did the rotors and they said yes so I didn't question the price of $597.63. Two months later the car was making a noise so I brought it to another service place where they could look at it immediately without having to wait for an appointment. They told me that only the brake pads had been replaced by Meriden Hyundai. They did not touch the rotors and basically overcharged me for front and rear when they said that due to their mistake would only charge me for the front brakes. And I was in the waiting room all afternoon when the job should have taken about only 1 hour. They lied to me, overcharged me, and kept me waiting for over 4 hours. More

I wish you could leave zero stars. The dealership damaged my vehicle, and today the owner, Tod Moynihan, actually yelled in my face after they’ve had my car for two months. It started The dealership damaged my vehicle, and today the owner, Tod Moynihan, actually yelled in my face after they’ve had my car for two months. It started with an oil change where they said my radiator was cracked. While replacing the radiator they damaged my bumper. The autobody shop did such a bad job fixing it there was overspray on my lights, the color wasn’t even close to matching, and the bumper wasn’t put back on correctly. The owner, Todd Moynihan actually said,” looks perfect to us!” They didn’t update me at all during this whole process. At one point, they had my car back for 2 days and never called me. I had to call them after tracking my own car through the app. I asked when they were going to call me and let me know I could come pick it up, and they had no response. After going to pick my car up for the second time, it was somehow worse than the first time. The service Manager, Bub Dowd, offered to repaint the bumper for a third time, I left my car there for the GM, Harold Oliver, to get involved. I was told on a Friday that Harold Oliver wasn’t available, and he would reach out to me. I emailed him on Monday, and he didn’t respond to multiple messages. After several emails and a voicemail, they got back to me on Friday. Now they’ve had my car (that I’m still making monthly payments on) for an additional week. I went in to meet with Tod Moynihan and Harold Oliver. Not only did they refuse to do anything, they had the audacity to yell at me. Tod actually leaned across his desk, raised his hands and yelled in my face. This after breaking my car during a radiator fix, holding on to it for 2+ months, diminishing the value of my car by making it look like it was fixed from a front end collision, and not communicating with me. Tod ended up throwing me out of his office for simply trying to have a conversation with him and even threatening to call the police. The xxxx bags even went as far as to bump into my brother in law and claim, "he pushed me" and start something that way. PLEASE PLEASE PLEASE DO NOT BRING YOUR VEHICLE TO THIS DEALERSHIP! They truly DO NOT care about their customers and throughout this process tried brushing me off hoping I would just go away, probably because I am a female. The ownership is disgusting, and it really does trickle down to the management level. More

My overall experience at meriden hyundai was a poor one. Aside from the lack of communication my vehicle was sold to me with several issues. many of them overlooked by the dealer throughout their "safety in Aside from the lack of communication my vehicle was sold to me with several issues. many of them overlooked by the dealer throughout their "safety inspection" and issues caused by the dealer themselves. To begin with they removed the tint on the windshield and left glue residue all over the dashboard, seats and center console. On my drive home the tire pressure light came on and upon inspection one of the tires had sidewall damage as if it had been driven on while flat, which was frustrating because the delivery was delayed for a separate tire issue so I don't understand how this was overlooked. The tpms light coming on was caused by a loose valve stem from the other tire they had replaced. I immediately contacted them and they ordered a tire and never contacted when it arrived. I ended up picking the tire up myself since the only time they could accommodate me would involve taking time off from work. At this point I had found several other issues with the vehicle including the front brake rotors being grooved, also frustrating because they replaced the rears which was part of the delivery delay. Disconnected vacuum lines in the engine bay potentially causing lean engine conditions and harming the motor. Also loose clamps on separate vacuum lines. I have called to speak to a Manger about this and never heard back. I expected much more being a franchise dealer and this being a specialty vehicle. I'd recommend anyone purchasing from them to do your due diligence prior to finalizing the deal. More