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Merchants Auto

Hooksett, NH

4.5
2,062 Reviews
Merchants Auto is the largest pre-owned dealership in New Hampshire! Being part of Merchants Fleet, one of the largest fleet leasing companies in the US, we have access to nearly 150k vehicles previously owned by Merchants Fleet. We know the full maintenance history from day one, many of the vehicles are less than 3 years old and have fewer than 60k miles. Low prices, an in-house finance company, a full lot of inventory, paired with our 7-day moneyback guarantee allows us to provide you with a full spectrum, hassle free shopping experience.
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1278 Hooksett Rd

Hooksett, NH

03106

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Showing 2,062 reviews

March 10, 2024

Working with Steve Kemos was awesome. He was very informative and helpful and helped me pick out what I wanted in a car. More

by tjmcca1963
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales Staff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Merchants Auto responded

Congratulations on your new vehicle. We're happy to hear Steve and the team were able to help!

March 09, 2024

I love the help they all give me , I got the perfect car I recommend this place!! More

by iannromero2018
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Petrucelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Merchants Service Center
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Merchants Auto responded

Ian, thanks for taking the time to leave a review. We're so happy to hear you were able to leave with a vehicle you love!

March 09, 2024

Labrie was great, a true salesman professional. Listened, kind, efficient and knowledgeable. Will definitely recommend! More

by Nina Green
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales Staff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Merchants Auto responded

Nina, thanks for taking the time to leave a review. We're glad to hear you had a great experience.

March 09, 2024

I had good experience with the sales guy but when i went into the finance office I waved the warranties for my personal reasons and he just kept telling me stupid things like "if the car leaves the lot and More

by irishshindig
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Not listed
Mar 13, 2024 -

Merchants Auto responded

Hello, we're sorry to hear that this interaction made you feel uneasy. We aim to make sure all of our customers fully understand the terms they've agreed to before leaving the lot. Enjoy your new vehicle!

March 08, 2024

Easy paperwork to process the transaction. Everybody I worked with was very helpful i.e. Chelsea Hamer and Austin Rush! More

by gene.css
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Rush, Chelsea Hamer
Mar 13, 2024 -

Merchants Auto responded

We're so happy to hear that our team was able to make the process so smooth. Enjoy your new vehicle!

March 08, 2024

Merchants Auto Service is a combination of great people, easy in and out process, and quality service. They are an all-around good experience. More

by brian.sevigny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merchants Service Center
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaeli Jutras
Mar 13, 2024 -

Merchants Auto responded

Brian, thanks for taking the time to leave a review! We're glad to have been able to help.

March 08, 2024

I had a great experience. Joe was very helpful and found exactly what I wanted in a vehicle. More

by Kwhite
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Bowker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Merchants Auto responded

Congratulations on your new vehicle and thank you for your review!

March 08, 2024

Great people easy to work with. Easy to deal with Just good fair and fun place More

by ernestevans609
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gene Cocchiarella
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Chavanelle, Cory Normand
Mar 13, 2024 -

Merchants Auto responded

Ernest, thank you for your review. We're so glad to hear you had a great experience with so many members of our team.

March 06, 2024

I had a really great experience with merchants, but Damien made everything happen very seamlessly! He was great to work with, super friendly, knowledgable, and truly made the experience very pleasant! More

by MGalloway
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damian Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The finance guy I don’t remember his name :(
Mar 13, 2024 -

Merchants Auto responded

Thanks for your review! We're so happy to hear you had such a great experience with Damien. Enjoy your new vehicle!

March 04, 2024

I alway receive great service at Merchants. They are fair in their prices and they only fix things that need fixing. More

by Kristinpearce1035
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Merchants Service Center
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Merchants Auto responded

Kristin, thank you for your review. We're happy to be able to provide great service!

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