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Merchants Auto

Hooksett, NH

4.5
2,059 Reviews
Merchants Auto is the largest pre-owned dealership in New Hampshire! Being part of Merchants Fleet, one of the largest fleet leasing companies in the US, we have access to nearly 150k vehicles previously owned by Merchants Fleet. We know the full maintenance history from day one, many of the vehicles are less than 3 years old and have fewer than 60k miles. Low prices, an in-house finance company, a full lot of inventory, paired with our 7-day moneyback guarantee allows us to provide you with a full spectrum, hassle free shopping experience.
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1278 Hooksett Rd

Hooksett, NH

03106

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Showing 2,059 reviews

December 11, 2012

We found Scott a pleasure to work with, in the pruchase of a car for our daughter. He was very professional,knowledgeable, and showed great patience when dealing with our daughter who could be quite challe More

by Peter E Duriga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Rienert
Jan 31, 2013 -

Merchants Auto responded

Thank you for the excellent review, Peter. Our staff prides itself on knowing an extensive amount of information about our vehicles in order to provide fantastic service to our customers. We truly value our repeat customers and are very appreciative of your loyalty. Congratulations to your daughter on her new car, and we hope to see you and your family again soon! Feel free to like us on Facebook and follow us on Twitter for specials and promotions. Sincerely, Adam Secore - General Manager (877) 228-9281 adamsecore@merchantsauto.com

December 11, 2012

Rich is the right person to go talk to wen you need a car. he is Really Friendly and professional he Try His best To Help you with the Vehicle you looking for and make you feel satisfied I Highly recom More

by Jrthen323
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich interrante, Rich Interrante
Jan 31, 2013 -

Merchants Auto responded

I am thrilled to hear that you experienced such a satisfying car purchase! Rich is committed to providing the highest level of customer service to each of our customers. We sincerely appreciate your business as well as your recommendation, and we look forward to working with you again in the future. Please don’t forget to like our Facebook page and follow us on Twitter to stay updated on our special offerings. Sincerely, Adam Secore - General Manager (877) 228-9281 adamsecore@merchantsauto.com

December 10, 2012

Very Impressed with the customer service, Rich I. was very welcoming and showed us what we wanted and what was realistic for our budget. Showroom was comfortable and inviting (The free beverages and popc More

by Mugz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Interrante
Jan 31, 2013 -

Merchants Auto responded

Thank you very much for your review! Providing the highest level of customer service is our first priority, and I’m glad to hear that you were impressed with this aspect of our dealership. We aim to make our customers as comfortable as possible during their car buying process. Congratulations on your new car, and we look forward to the opportunity to earn your business in the future. Be sure to follow us on Twitter and like us on Facebook in order to access special updates. Sincerely, Adam Secore - General Manager (877) 228-9281 adamsecore@merchantsauto.com

December 05, 2012

I was very impressed with the professionalism, friendliness and informative service. They clearly understood my wants/needs, addressed them efficiently with no pressure or sales "pitch" so often More

by Pat Desmarais
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Interrante
Jan 31, 2013 -

Merchants Auto responded

Hi Pat, I’m very glad to hear you had such a positive experience with us. We place a strong emphasis on our customer service and aim to provide all of our customers with the first class service that you received. We want our customers to feel comfortable with their purchase decisions, and that is the rationale behind our no pressure sales approach. Congratulations on your purchase, and we look forward to addressing your future car needs. Don’t forget to follow our Twitter account and like us on Facebook! Sincerely, Adam Secore - General Manager (877) 228-9281 adamsecore@merchantsauto.com

December 05, 2012

I have bought a used car every year for the past 11 years and spent at least 2,000$ a year in fixing it. This time I went to the dealership and decided to purchase something with a warranty, something newer More

by MyNewishCobaltSS
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jan 31, 2013 -

Merchants Auto responded

Thank you for the detailed review of your experience with our dealership. Our customers’ satisfaction is of the utmost importance to us, and I’m glad to hear that you are very happy with the vehicle that you purchased. Our sales and service teams work closely together to provide our customers with a worry-free car buying experience. Congratulations on your newly purchased vehicle, and we hope to work with you again in the near future. Please like our Facebook page and follow us on Twitter to receive important updates and specials! Sincerely, Adam Secore - General Manager (877) 228-9281 adamsecore@merchantsauto.com

November 27, 2012

I was looking to trade my car that I had less than a year and I went back to where I bought it and they wanted $2,500.00 down and when I said no tried to get me to lease. I went to Merchants after checking More

by karadow
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Adams
Jan 31, 2013 -

Merchants Auto responded

Thanks very much for your review, and I’m glad to hear that you had such a positive experience with us. We are always trying to work closely with our customers to get them the best deal possible, and ensure that they drive home happy in the car of their dreams. Thank you for choosing our dealership for your car purchase, and I look forward to working with you again in the near future. Don’t forget to like us on Facebook and follow us on Twitter! Sincerely, Adam Secore - General Manager (877) 228-9281 adamsecore@merchantsauto.com

September 22, 2012

WHAT A PACK OF THIEVES. THIS DEALERSHIP IS ONE OF THE MOST DISHONEST GROUP THAT I HAVE EVER DELT WITH.THEY WILL GET YOU INTERESTED IN ONE CAR AND THEN TRY TO SWITCH YOU TO ANOTHER CAR AT AN INFLATED PRIC More

by NEVERAGAIN696
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
DONT RECALL HIS NAME
March 21, 2012

Spent over $25,000 for a used car that after 3 weeks sounds like a train chugging along. I was told during the purchase that it was still under manufacturer's warranty, which was not true. The warranty More

by MyOpinion:)
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Multiple
April 06, 2010

I was offered $500 less for my trade-in based on kbb. The loan for the vehicle that I was going to purchase would have been $7850 with my trade-in, but since my credit was bad, they could only secure me abou More

by joefred_77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim Smith
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