Merchants Auto

I gave Scott this review because he was very friendly, personable, and helpful. He did everything possible to make sure we had a positive experience. personable, and helpful. He did everything possible to make sure we had a positive experience. More

This is the second vehicle we have purchased from Merchants, and the 8th that my family has. We keep going back because the service is great, they stand by their vehicles, and they are involved with Merchants, and the 8th that my family has. We keep going back because the service is great, they stand by their vehicles, and they are involved with the local community. Working with Steve Dudley was great- I went in and wasn't going to purchase that day but he was just as friendly and understanding as if I was going to. I was looking for one model specifically so we took it for a test drive and discussed pricing, etc. I was really impressed that they got me a great rate at a credit union I already use. We had to come back with the trade in and they were very accommodating even though we were later than expected AND it was the sales reps day off! I was impressed with how the reps worked as a team. While Steve had me signing paperwork, Mike was scraping the stickers off the car so we could get out of there. The service team was supposed to close their doors in 2 minutes and they stayed late to get the inspection done. I had been looking at a similar car at a MA dealer and am very happy I went with Merchants. The free inspections for life and the first oil change free are just added bonuses. More

Brian was extremely helpful in getting me into the kind of car I wanted and working with me with any problems that came up. He stayed in touch so I always knew what was going on. When there was an issue w of car I wanted and working with me with any problems that came up. He stayed in touch so I always knew what was going on. When there was an issue with the vehicle he took care of it immediately and it has been a month and so far I am very happy with my car. And I have told other people about Merchants. More

I had a very pleasant experience while purchasing a new vehicle for myself. As soon as I pulled in Rich was there to greet me and assist me with some vehicles that I researched online. He was very informat vehicle for myself. As soon as I pulled in Rich was there to greet me and assist me with some vehicles that I researched online. He was very informative on the vehicles I was looking at. I would certainly recommend Rich to anyone I know who was looking to purchase a vehicle. More

Scott was very helpful and did everything he could to ultimatly make it so i could get into a car that was affordable for me ultimatly make it so i could get into a car that was affordable for me More

We chose Merchants due to the variety of cars offered,quality of cars and financing terms. I spoke and emailed back and forth with Scott Rienert to get to a point where he had two cars that I wa offered,quality of cars and financing terms. I spoke and emailed back and forth with Scott Rienert to get to a point where he had two cars that I wanted and could afford and then I came to the dealership, made my decision, signed papers and drove away. It was just that simple. I have recommended them highly since and would return to do business again. I also loved the radio commercials....I like to do business with people who have a since of humor!! More

Rich and Steve were both very helpful in me getting into a vehicle that I would be satisfied in. Rich had 3 other customers that day and he never forgot about my issues while dealing with the other customer a vehicle that I would be satisfied in. Rich had 3 other customers that day and he never forgot about my issues while dealing with the other customer. I will continue to return to Merchants for further purshases. I hope to see Rich there. More

Scott's the man to talk to when your ready to buy a car! Scott's the man to talk to when your ready to buy a car! He was honest and very helpful. Thanks again scott for your help. Tim Mullikin Scott's the man to talk to when your ready to buy a car! He was honest and very helpful. Thanks again scott for your help. Tim Mullikin More

From the moment I walked in,everyone was very friendly From the moment I walked in,everyone was very friendly and helpful.Scott Rienert was my salesperson. He was very informative and helpful in helping m From the moment I walked in,everyone was very friendly and helpful.Scott Rienert was my salesperson. He was very informative and helpful in helping me find and purchase a car today. More

Dealing with Peter Phaneuf has made buying a car an enjoyable experience. He is extremely knowledgeable, friendly, and professional. I will be telling all of my friends and business associates to go t enjoyable experience. He is extremely knowledgeable, friendly, and professional. I will be telling all of my friends and business associates to go to see Peter when they are in the market for buying a car. More