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Merchants Auto

Hooksett, NH

4.5
2,063 Reviews
Merchants Auto is the largest pre-owned dealership in New Hampshire! Being part of Merchants Fleet, one of the largest fleet leasing companies in the US, we have access to nearly 150k vehicles previously owned by Merchants Fleet. We know the full maintenance history from day one, many of the vehicles are less than 3 years old and have fewer than 60k miles. Low prices, an in-house finance company, a full lot of ...
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1278 Hooksett Rd

Hooksett, NH

03106

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Showing 2,063 reviews

June 03, 2013

Scott was friendly, caring and considerate to our needs as a family. He was thorough in answering our questions in order to help us find a quality vehicle that would be perfect for our family. I would reco More

by mvshaughnessy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Rienert
Jun 03, 2013 -

Merchants Auto responded

Thanks for this 5-star review! Customer satisfaction is equally important in all areas of our dealership and we are encouraged to hear Scott contributed so greatly to your positive experience! Please do not hesitate to contact any of our staff members if you have any questions or concerns with your new purchase. Until we have the opportunity to work with you again, be sure to check out our Facebook and Twitter pages. We offer dealership specials, updates and more to our fans! Enjoy and drive safely, Adam Secore- General Manager (877) 228-9281 adamsecore@merchantsauto.com

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June 02, 2013

Scott was an extreme professional. He ensured I had all necessary paperwork and documentation prior to visiting the dealership. This kept me from wasting time. Once I got to the dealership, he was helpful More

by Terriblegoblin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Rienert
Jun 03, 2013 -

Merchants Auto responded

Thanks for this great feedback! Scott is an outstanding addition to our sales team and he will be encouraged by this review. We thank you for your recommendations and look forward to working with you again in the future. If you're interested in saving on your next service appointment or want to stay updated with our latest dealership news, be sure to like and follow us on Facebook and Twitter! Take care, Adam Secore- General Manager (877) 228-9281 adamsecore@merchantsauto.com

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June 01, 2013

I needed a truck or suv. I wanted to know what my options were. Next thing I know I am putting a deposit on a car that doesn't fit my life style, and doesn't even have enough seating for my family. I mean it More

by laffatlife
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 03, 2013 -

Merchants Auto responded

We're discouraged to hear you are upset with your new purchase! Our sales team is trained to take each customer’s needs and wants into consideration when helping them pick out a new car. I assure you it was not our intent to trick or deceive you; however, I sincerely apologize for any negative reflections you may have on our dealership. We are dedicated to customer satisfaction so if there is anything I can do to help resolve this issue, please do not hesitate to contact me. Sincerely, Marcus Luce, General Sales Manager, marcusluce@merchantsauto.com

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May 28, 2013

Well we finally traded in that 2003 Jeep Liberty Renegade, So we did some research and with Merchant Auto's Dan Adams we got a 2012 Hyundai Sonata for my wife. Now I just need to save some $$ so I c More

by DTMcDonald
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Coimbria, Dan Adams
May 29, 2013 -

Merchants Auto responded

Thanks for the great review! We aim to please and we're encouraged to know you drove away a happy customer. We look forward to doing business with you again when the time comes to purchase your second vehicle. Thanks for choosing Merchants Auto Group! Until we have the pleasure of working with you again, be sure to like and follow us on Facebook and Twitter. We offer exclusive deals and specials to our fans. Take care, Adam Secore- General Manager (877) 228-9281 adamsecore@merchantsauto.com

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May 25, 2013

Merchants was offering credit amnesty. My wife and I had gone through some tough times over the last 5 years medically. Scott was receptive to our problem and got us approved for a 2011 vehicle with low mil More

by hbarsalou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Rienert
May 28, 2013 -

Merchants Auto responded

We strongly believe in second chances and we're glad you gave us the opportunity to help you! It is Scott’s product knowledge, ability to connect with his customers, and passion for what he does that make him an irreplaceable addition to our Sales Team. He will certainly appreciate this great feedback! Please let us know if there is anything else we may be able to do for you! We look forward to working with you again. Before your new vehicle needs serviced, be sure to take advantage of the service specials we offer on our Facebook and Twitter pages! Sincerely, Adam Secore- General Manager (877) 228-9281 adamsecore@merchantsauto.com

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May 25, 2013

Wasn,t sure I was going to buy a car the same day I visited Merchants. But with the help of Bob Donati, he was able to get me into a car with reasonable low mileage and an affordable price. He took his More

by JcCoolio1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Gordon Lewis
May 28, 2013 -

Merchants Auto responded

Ed - we congratulate you on your new car! Thank you for taking the time to share your experience with us. We are dedicated to customer satisfaction in all areas of our dealership and we are pleased to hear you enjoyed your most recent visit to Merchants Auto! We will be sure to pass along your kind words to those whom were mentioned and we look forward to working with you again in the future! Until next time, be sure to like and follow us on Facebook and Twitter. We offer exclusive service specials and dealership updates to our fans. See you again soon, Adam Secore- General Manager (877) 228-9281 adamsecore@merchantsauto.com

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May 22, 2013

This is my second review of Merchants Auto. The first was about the purcahse of my vehicle. I stopped in on Friday afternoon (with no appointment). I had a flat tire that I got earlier in the day whi More

by irishames
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : service department
May 23, 2013 -

Merchants Auto responded

Amy-we value your repeat business! Thank you for trusting Merchants Auto with your automotive needs and the loyalty you have shown our dealership. We are devoted to customer service and proudly go above and beyond for our customers. We look forward to seeing you again soon! Don't forget to take advantage of the exclusive offers and dealership updates we offer our fans on Facebook and Twitter! Thanks again, Adam Secore- General Manager (877) 228-9281 adamsecore@merchantsauto.com

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May 20, 2013

I had a great experience at merchants automotive. Peter found a car I liked and worked hard with financing and management to get it under my budget. No sales pressure. Would buy from merchants and peter ag More

by avengeme08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
May 22, 2013 -

Merchants Auto responded

We are thrilled to hear about your great experience with our staff. Peter is a hard working and highly valuable employee; we are pleased that he was able to assist you in finding the perfect vehicle for you. If there is anything else we can do for you, please let us know. Thanks again, we hope to see you soon! Adam Secore- General Manager (877) 228-9281 adamsecore@merchantsauto.com

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May 18, 2013

The sales staff were excellent to work with, quick, accurate and very friendly. Rudy was very detail oriented and explained everything as we proceeded. The sales process was easy, there were several ve More

by bobbylog
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy Makara
May 21, 2013 -

Merchants Auto responded

Thank you so much for taking the time to share your feedback with us. I'm so glad to hear that we were able to help you find everything you needed. It sounds like Rudy was able to create a very positive experience for you. If there is anything else we can do to improve your ownership experience, please don't hesitate to let us know! Thanks again, congratulations on your new vehicle and welcome to the Merchant Auto family! Best regards, Adam Secore- General Manager (877) 228-9281 adamsecore@merchantsauto.com

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May 16, 2013

My wife and came upon hard times,having to trade two cars[2011 nissan sentra's]for one.We owed a lot more then they were worth.I gave up working to become my wife's and my dads caregiver.My wife's S.S. More

by BOBBBEASTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Coimbria, Scott Rienert
May 17, 2013 -

Merchants Auto responded

We are always happy to hear back from our satisfied customers, but reviews like yours are exceptionally encouraging to read. Thank you for taking the time to share your personal experience with us. All of us at Merchants Auto are passionate about what we do and the people we serve. I'm personally touched to hear Scott took such great care of you. It sounds like he really went above and beyond for you and your family. Please do not hesitate to contact any of our team members if you should have any further questions, concerns, or general inquiries about your new Impala; we are happy to assist. To stay current on our latest news and special offers, be sure to check out our social media pages! See you again soon, Adam Secore- General Manager (877) 228-9281 adamsecore@merchantsauto.com

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