Merchants Auto

I worked with Scott Rienert the day I went in to purchase my new car. I honestly have to say, that is the BEST car salesman I have ever had the pleasure of working with! And thats not only because I totally my new car. I honestly have to say, that is the BEST car salesman I have ever had the pleasure of working with! And thats not only because I totally love my new Hyundai Santa Fe ;) He was wondrful to me and my girls, did everything in his power to get us out in time for my clients, and bought us lunch. Absolutely, hands down the BEST car buying experience i've ever had!! I've already recommended him to two of my friends who are looking to purchase as well. If/when I ever purchase a car in the future, that is the only dealership and salesperson I want to deal with! More

I purchased a Hyundai Santa Fe from Bob and Scott today. Absolutely the best car buying experience I have ever had! Friendly and fast. Bob was very easy to talk to and made me feel at home. Definitely re Absolutely the best car buying experience I have ever had! Friendly and fast. Bob was very easy to talk to and made me feel at home. Definitely recommend Merchants Auto Group! More

One of the best Customer Service's that I have seen in a long time. Scott Rienert was great, he knew just what I was looking for. Amazing :) Highly recommend him, for my family did for me. Thank yo in a long time. Scott Rienert was great, he knew just what I was looking for. Amazing :) Highly recommend him, for my family did for me. Thank you Scott :) More

I bought a Toyota RAV4 in April from Scott and Rudy. I I bought a Toyota RAV4 in April from Scott and Rudy. I started the dealing with Scott and ended with Rudy. Both were very pleasant to deal with and I bought a Toyota RAV4 in April from Scott and Rudy. I started the dealing with Scott and ended with Rudy. Both were very pleasant to deal with and after an initial problem, we were on a role and things went smoothly from there. We drove home with our new vehicle. I received an email recently from Scott and Rudy asking about my satisfaction. I emailed and told them that I wanted another key. Scott emailed me back right away and told me to call him. Before I could get a chance to call Scott, he called me. He explained that used vehicles only come with one key unless they have two keys. He offered me another key at their price and I accepted this offer. He told me to make the arrangements with Service Department for an appointment. When I went into the Service Department for my free oil change, I made an appointment to have another key made. The Service Department made the appointment and gave me a price. The price was higher than what Scott gave me so I asked them to talk with Scott because that wasn't the price he quoted me. When I went in to get my key made, I left with the price Scott gave me and the Service Department told me that the key was at a much higher cost and Scott would have to pay the difference because he already quoted me a price. Talk about service! THANK YOU SCOTT! THANK YOU, THANK YOU, THANK YOU for your help, being a man of your word, character, and immediate help. This was something you didn't have to do. It is a great birthday present for me!!!!! Gail Chabot More

I spend 3 hours a day commuting so I was looking for a reliable vehicle that was AWD and comfortable. Scott was very helpful in getting everything arranged before I even walked in the door. When I got t reliable vehicle that was AWD and comfortable. Scott was very helpful in getting everything arranged before I even walked in the door. When I got there he greeted me at the door and showed me a few cars that met my needs and fell within my budget. He truely made the car buying experience painless. I love my car!! More

The salesman was very organized and efficient. He was very intent on selling me a 2004 Ford Focus, and it has proven to be the perfect car for me. As I have knee osteoarthritis, the high seats and doors very intent on selling me a 2004 Ford Focus, and it has proven to be the perfect car for me. As I have knee osteoarthritis, the high seats and doors that open extra wide make it very easy to get in and out of. The car needed quite a bit of work at first, but it was all covered under the 1-month warranty and the service department did a great job of fixing everything in a timely manner. I was given a nice loaner car for a few days. The car looks like new and is now in good condition. The financing arrangement was wonderful. My car payment is only about $123/month with 2.8 percent interest. The first oil change is free and state inspections are free for the life of the car. There is a great selection of vehicles. I have the sports edition of the Focus. It handles very well, is fun to drive and has great brakes. I feel very safe driving it. More

Rudy was nothing but helpful he worked with me in trading in my truck and found the perfect car for me at the price i could afford he didnt try to put me in something i didnt want he only gave me options th in my truck and found the perfect car for me at the price i could afford he didnt try to put me in something i didnt want he only gave me options that were realistic not fantasy i would reccomend rudy and merchants to anybody with confidence More

Enjoyed working with Scott. Second vehicle purchased from Merchants, but first from Scott. He was very helpful, bring the car to my mechanic for an pre-purchase inspection. The whole process was very smooth, Merchants, but first from Scott. He was very helpful, bring the car to my mechanic for an pre-purchase inspection. The whole process was very smooth, and thankfully devoid of the hours of back and forth with some unknown backroom manager. Thank you Scott. More

Scott listened to what we were looking for in a car even and even though we didn't have great credit he and the rest of the team at Merchants Auto made it happen for us. This is the second car we've bought and even though we didn't have great credit he and the rest of the team at Merchants Auto made it happen for us. This is the second car we've bought from him and the second great experience! More

Came in looking for the same make my mom purchased there some years ago. Honda CRV. Dan showed me a 2009 Black CRV, gorgeous and runs great. I had a balance on my current car and I wanted my payment to some years ago. Honda CRV. Dan showed me a 2009 Black CRV, gorgeous and runs great. I had a balance on my current car and I wanted my payment to stay reasonable for me...under $300 per month. Gordon worked his magic and I have my lovely new CRV. Dan was awesome, very friendly, no pressure....very little stress. Gordon was great as well. I have already told people at work what a great experience I had and will continue to do so. More