Merchants Auto

I bought a Toyota RAV4 in April from Scott and Rudy. I I bought a Toyota RAV4 in April from Scott and Rudy. I started the dealing with Scott and ended with Rudy. Both were very pleasant to deal with and I bought a Toyota RAV4 in April from Scott and Rudy. I started the dealing with Scott and ended with Rudy. Both were very pleasant to deal with and after an initial problem, we were on a role and things went smoothly from there. We drove home with our new vehicle. I received an email recently from Scott and Rudy asking about my satisfaction. I emailed and told them that I wanted another key. Scott emailed me back right away and told me to call him. Before I could get a chance to call Scott, he called me. He explained that used vehicles only come with one key unless they have two keys. He offered me another key at their price and I accepted this offer. He told me to make the arrangements with Service Department for an appointment. When I went into the Service Department for my free oil change, I made an appointment to have another key made. The Service Department made the appointment and gave me a price. The price was higher than what Scott gave me so I asked them to talk with Scott because that wasn't the price he quoted me. When I went in to get my key made, I left with the price Scott gave me and the Service Department told me that the key was at a much higher cost and Scott would have to pay the difference because he already quoted me a price. Talk about service! THANK YOU SCOTT! THANK YOU, THANK YOU, THANK YOU for your help, being a man of your word, character, and immediate help. This was something you didn't have to do. It is a great birthday present for me!!!!! Gail Chabot More

I spend 3 hours a day commuting so I was looking for a reliable vehicle that was AWD and comfortable. Scott was very helpful in getting everything arranged before I even walked in the door. When I got t reliable vehicle that was AWD and comfortable. Scott was very helpful in getting everything arranged before I even walked in the door. When I got there he greeted me at the door and showed me a few cars that met my needs and fell within my budget. He truely made the car buying experience painless. I love my car!! More

The salesman was very organized and efficient. He was very intent on selling me a 2004 Ford Focus, and it has proven to be the perfect car for me. As I have knee osteoarthritis, the high seats and doors very intent on selling me a 2004 Ford Focus, and it has proven to be the perfect car for me. As I have knee osteoarthritis, the high seats and doors that open extra wide make it very easy to get in and out of. The car needed quite a bit of work at first, but it was all covered under the 1-month warranty and the service department did a great job of fixing everything in a timely manner. I was given a nice loaner car for a few days. The car looks like new and is now in good condition. The financing arrangement was wonderful. My car payment is only about $123/month with 2.8 percent interest. The first oil change is free and state inspections are free for the life of the car. There is a great selection of vehicles. I have the sports edition of the Focus. It handles very well, is fun to drive and has great brakes. I feel very safe driving it. More

Rudy was nothing but helpful he worked with me in trading in my truck and found the perfect car for me at the price i could afford he didnt try to put me in something i didnt want he only gave me options th in my truck and found the perfect car for me at the price i could afford he didnt try to put me in something i didnt want he only gave me options that were realistic not fantasy i would reccomend rudy and merchants to anybody with confidence More

Enjoyed working with Scott. Second vehicle purchased from Merchants, but first from Scott. He was very helpful, bring the car to my mechanic for an pre-purchase inspection. The whole process was very smooth, Merchants, but first from Scott. He was very helpful, bring the car to my mechanic for an pre-purchase inspection. The whole process was very smooth, and thankfully devoid of the hours of back and forth with some unknown backroom manager. Thank you Scott. More

Scott listened to what we were looking for in a car even and even though we didn't have great credit he and the rest of the team at Merchants Auto made it happen for us. This is the second car we've bought and even though we didn't have great credit he and the rest of the team at Merchants Auto made it happen for us. This is the second car we've bought from him and the second great experience! More

Came in looking for the same make my mom purchased there some years ago. Honda CRV. Dan showed me a 2009 Black CRV, gorgeous and runs great. I had a balance on my current car and I wanted my payment to some years ago. Honda CRV. Dan showed me a 2009 Black CRV, gorgeous and runs great. I had a balance on my current car and I wanted my payment to stay reasonable for me...under $300 per month. Gordon worked his magic and I have my lovely new CRV. Dan was awesome, very friendly, no pressure....very little stress. Gordon was great as well. I have already told people at work what a great experience I had and will continue to do so. More

It was my first time at Merchants Auto. I called ahead to see if they still had a car I saw online. Rudy was very nice on the phone and told me the car was indeed still on the lot. I decided to go look at it see if they still had a car I saw online. Rudy was very nice on the phone and told me the car was indeed still on the lot. I decided to go look at it. The car was not really what I wanted. Too many owners and the last one sold it in 17 days. This made me a bit nervous. So I told Rudy exactly what I wanted and how much my loan was, which I already was approved for through AAA, at a very low rate. Well, not only did Rudy find me the perfect car, but he was able to get me a better rate on a loan! I was able to trade in my old "piece of junk" for $250 and spent $250 more than I planned for the car, but it was well worth it. The car is in great shape, has very low mileage, had one owner and is an adorable bright blue color! I did not want a boring color! It did take pretty much all day to do the paperwork, etc...and the total fees I had to pay to buy the car was about $300, so I had to add that to my loan. I think these things are probably typical though and all in all it was a great experience! :) More

I went to Merchants recently to purchase my first car. I walked away with a beautiful 2012 Nissan Altima. It's been a pleasure to drive. Bob Donati was the best car salesperson I have ever worked with; he l walked away with a beautiful 2012 Nissan Altima. It's been a pleasure to drive. Bob Donati was the best car salesperson I have ever worked with; he listened to my needs and didn't try to push me to purchase a vehicle I wasn't comfortable with buying. The body shop did a wonderful job detailing my car --- it looks brand new! Gordon Lewis also assisted with helping me finance my vehicle. He was a true professional in every sense of the word. I would definitely recommend Merchants to any first time car buyer. Thank you! -Katie from Manchester More

Our entire experience was wonderful. Scott worked hard to get us into the car we wanted and Steve in finance worked hard to get us great financing. We will definitely be back again. get us into the car we wanted and Steve in finance worked hard to get us great financing. We will definitely be back again. More