Merchants Auto

My husband and I needed to find a car on Sunday as the My husband and I needed to find a car on Sunday as the engine went on our 2004 RAV4 without any warning. Our credit is a mess at this point in t My husband and I needed to find a car on Sunday as the engine went on our 2004 RAV4 without any warning. Our credit is a mess at this point in time, which is both frustrating and embarrassing. We were both very nervous and ashamed, fearing that we would be turned down for a loan. Bob Donati was a prince. His calming manner and obvious compassion, put my husband and I at ease immediately. Bob never once passed judgment on our credit situation and treated both of us with the utmost respect. He worked with Gordon Lewis to get us the best possible deal and within hours, we drove out of Merchants with our new 2012 Toyota Camry and a car payment we can afford. I will never buy a car from any place else!! Thank you Merchants, Gordon and especially Bob! More

I will and have recommended visiting Scott Reinert at Merchants Auto when looking to purchase a vehicle. The determination and positive energy that he expresses throughout the sales process is the best! Merchants Auto when looking to purchase a vehicle. The determination and positive energy that he expresses throughout the sales process is the best! He made me feel comfortable and worked extremely hard getting me into the car of my choice, promptly returning all of my messages and simply being a man of his word! More

I had a very positive experience. The employees were all very helpful. There were lots of cars to chose from. Would buy there again. Would definatly refer a friend to them also. very helpful. There were lots of cars to chose from. Would buy there again. Would definatly refer a friend to them also. More

Merchants is the only place to go if you are looking to purchase a used vehicle. I was very impressed by Scott Rienert's positive energy and determination. I walked in with not so good credit and a recent purchase a used vehicle. I was very impressed by Scott Rienert's positive energy and determination. I walked in with not so good credit and a recent divorce but Scott was not deterred. He made me feel extremely comfortable and worked his tail off to get me in my 2010 Subaru Forester. We stayed in constant contact throughout the sales process and Scott promptly returned all of my messages. Scott had my loan and written agreement together in 2 days, so I showed up to Merchants, picked out a car and drove it home. It was that easy. Job well Done!! More

I worked with Scott Rienert the day I went in to purchase my new car. I honestly have to say, that is the BEST car salesman I have ever had the pleasure of working with! And thats not only because I totally my new car. I honestly have to say, that is the BEST car salesman I have ever had the pleasure of working with! And thats not only because I totally love my new Hyundai Santa Fe ;) He was wondrful to me and my girls, did everything in his power to get us out in time for my clients, and bought us lunch. Absolutely, hands down the BEST car buying experience i've ever had!! I've already recommended him to two of my friends who are looking to purchase as well. If/when I ever purchase a car in the future, that is the only dealership and salesperson I want to deal with! More

I purchased a Hyundai Santa Fe from Bob and Scott today. Absolutely the best car buying experience I have ever had! Friendly and fast. Bob was very easy to talk to and made me feel at home. Definitely re Absolutely the best car buying experience I have ever had! Friendly and fast. Bob was very easy to talk to and made me feel at home. Definitely recommend Merchants Auto Group! More

One of the best Customer Service's that I have seen in a long time. Scott Rienert was great, he knew just what I was looking for. Amazing :) Highly recommend him, for my family did for me. Thank yo in a long time. Scott Rienert was great, he knew just what I was looking for. Amazing :) Highly recommend him, for my family did for me. Thank you Scott :) More

I bought a Toyota RAV4 in April from Scott and Rudy. I I bought a Toyota RAV4 in April from Scott and Rudy. I started the dealing with Scott and ended with Rudy. Both were very pleasant to deal with and I bought a Toyota RAV4 in April from Scott and Rudy. I started the dealing with Scott and ended with Rudy. Both were very pleasant to deal with and after an initial problem, we were on a role and things went smoothly from there. We drove home with our new vehicle. I received an email recently from Scott and Rudy asking about my satisfaction. I emailed and told them that I wanted another key. Scott emailed me back right away and told me to call him. Before I could get a chance to call Scott, he called me. He explained that used vehicles only come with one key unless they have two keys. He offered me another key at their price and I accepted this offer. He told me to make the arrangements with Service Department for an appointment. When I went into the Service Department for my free oil change, I made an appointment to have another key made. The Service Department made the appointment and gave me a price. The price was higher than what Scott gave me so I asked them to talk with Scott because that wasn't the price he quoted me. When I went in to get my key made, I left with the price Scott gave me and the Service Department told me that the key was at a much higher cost and Scott would have to pay the difference because he already quoted me a price. Talk about service! THANK YOU SCOTT! THANK YOU, THANK YOU, THANK YOU for your help, being a man of your word, character, and immediate help. This was something you didn't have to do. It is a great birthday present for me!!!!! Gail Chabot More

I spend 3 hours a day commuting so I was looking for a reliable vehicle that was AWD and comfortable. Scott was very helpful in getting everything arranged before I even walked in the door. When I got t reliable vehicle that was AWD and comfortable. Scott was very helpful in getting everything arranged before I even walked in the door. When I got there he greeted me at the door and showed me a few cars that met my needs and fell within my budget. He truely made the car buying experience painless. I love my car!! More