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Merchants Auto

Hooksett, NH

4.5
2,063 Reviews
Merchants Auto is the largest pre-owned dealership in New Hampshire! Being part of Merchants Fleet, one of the largest fleet leasing companies in the US, we have access to nearly 150k vehicles previously owned by Merchants Fleet. We know the full maintenance history from day one, many of the vehicles are less than 3 years old and have fewer than 60k miles. Low prices, an in-house finance company, a full lot of inventory, paired with our 7-day moneyback guarantee allows us to provide you with a full spectrum, hassle free shopping experience.
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1278 Hooksett Rd

Hooksett, NH

03106

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Showing 2,063 reviews

September 21, 2013

This is the second car in six years I have purchased with Merchants Auto. I have always had nothing but good experiences with them. Rudy was awesome and he worked hard to get me a nice reliable car within my More

by Jlfenton1785
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy Makara
Sep 23, 2013 -

Merchants Auto responded

Your message to future buyers is encouraging to read and we appreciate the recommendations. Thank you for continuing to put your trust in Merchants Auto and congratulations on your new car! It's always a pleasure seeing our loyal customers return to our dealership. Rudy's product knowledge and his willingness to help make him a true asset to our team. He is a terrific salesman and I'm pleased to know you had the opportunity to work with him. Until the next time we may be of service, be sure to like and follow us on Facebook and Twitter. We offer exclusive deals and specials to our fans! Best regards, Marcus Luce, General Sales Manager marcusluce@merchantsauto.com

September 14, 2013

This was the 2nd time we have worked with Scott, and it was a pleasure to return to Merchants. Not only did Scott find the right car for us, he went out of his way to secure the absolute best deal possibl More

by a1lightguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Rienert
Sep 16, 2013 -

Merchants Auto responded

We value your recommendations and continued business. Thank you for taking the time to leave us this 5-star review. We pride ourselves on providing excellent customer service and I'm pleased to know you have received the service you deserve with each visit to our dealership. We anticipate your next return and meeting any referrals you send our way! Sincerely, Marcus Luce, General Sales Manager marcusluce@merchantsauto.com

September 10, 2013

they made it so easy great people rudy was fantastic I will highly recommend merchants to anyone I know looking for a car or truck More

by kidsouthie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Coimbria, Rudy Makara
Sep 11, 2013 -

Merchants Auto responded

Your recommendations are a true indicator letting us know you fully enjoyed your experience at our dealership. Thank you for taking the time to leave us this 5-star review and positive feedback! I'm pleased to know Rudy made such an impact on your shopping experience and all of us at Merchants Auto look forward to working with you again in the future. Be sure to check out the service specials and dealership updates we offer to our Facebook fans and Twitter followers! Sincerely, Marcus Luce, General Sales Manager marcusluce@merchantsauto.com

September 10, 2013

Service was very courteous and prompt. Any information we asked for was given without a second question and to the fullest extent possible. When trying to get the financial aspect taken care of, they worked More

by firemanpat34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy Makara
Sep 11, 2013 -

Merchants Auto responded

We know how dependent our customers are on their vehicles to carry out daily routines. It is important our team works as quickly and efficiently as possible to get you up and running as soon as possible. Not only is our team dedicated to providing excellent customer service, but keeping our customers involved and updated on all the services that need to be completed. Thank you for putting your trust in Merchants Auto and I hope that we have earned your repeat business. If there is anything we can do for you before your return, please do not hesitate to contact us! Best regards, Marcus Luce, General Sales Manager marcusluce@merchantsauto.com

September 09, 2013

This is at least the 3rd car we have bought from this dealer. It is my second vehicle purchased from Scott Rienert. They really make the deals happen there. I will go back again and again and tell all More

by kpulli4m
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Rienert
Sep 10, 2013 -

Merchants Auto responded

Congratulations on your new van! Thank you for continuing to put your trust in Merchants Auto. We are humbled to know this is the third purchase you have made from our dealership! Scott's dedication to customer service makes him a true asset to our team and the reason his customers always return. I will make sure he hears of your positive feedback and we all look forward to seeing you again soon. As always, if you need anything at all, please let us know! Sincerely, Marcus Luce, General Sales Manager marcusluce@merchantsauto.com

September 06, 2013

I have to say Rudy and Mike were great. They were nice enough to stay (on a holiday) two hours after they closed even though all the other people were gone (including the only people able to get into bill More

by Geeno38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Amburg, Rudy Makara
Sep 09, 2013 -

Merchants Auto responded

Your satisfaction is important to us and we work hard to ensure you are happy with your vehicle and dealership choice. We are humbled to know you speak so highly of our dealership and we greatly appreciate your 5-star review. Thank you for taking the time to share your experience with future buyers and your recommendations. Should you need anything else, we hope you'll think of Merchants Auto to fulfill all your automotive needs. Thank you, Marcus Luce, General Sales Manager marcusluce@merchantsauto.com

August 30, 2013

This dealership has been in business for a long time & excels in customer sales & satisfaction. You could not do business with a better dealer any where. The sales person was personable, knowledgeable More

by chesterpar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy Makara
Sep 03, 2013 -

Merchants Auto responded

We are humbled by your compliments and recommendations! Thank you for taking the time to share your experience with future buyers and the 5-star review. We hope you'll think of us when the time comes to service your new vehicle. Before then, be sure to check us out on Facebook and Twitter. We offer exclusive specials and updates to our likers and followers! Many thanks, Marcus Luce, General Sales Manager marcusluce@merchantsauto.com

August 29, 2013

John Kowack was extremely helpful to my family and I as we searched for a used car. He is very straightforward and will tell you like it is. I told him to never change his salesman style. He wasn't pushy a More

by Willisc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : John Kowack
Aug 30, 2013 -

Merchants Auto responded

Our highly-trained and knowledgeable sales staff is here to cater to your every purchasing need! From providing the answers to your questions, to arranging a great deal, to even going the extra mile for our customers - we are here to serve you. We're pleased to hear you enjoyed your experience at our dealership and that John was so helpful. We are grateful for the 5-star review and hope to do business with you again in the future. Stay updated on all of our service specials by liking and following us on Facebook and Twitter! Take care, Marcus Luce, General Sales Manager marcusluce@merchantsauto.com

August 25, 2013

I inquired about a vehicle online and exchanged several email's back and forth with Scott Rienert. He encouraged me to come on up and he would help me find a vehicle that I was comfortable with the paymen More

by lavalley5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Rienert
Aug 26, 2013 -

Merchants Auto responded

Tarra - what a pleasant review to read. At Merchants Auto, our customers come first. It is our goal to provide the service you deserve, the patience everyone needs while picking out a new car, and the answers to your questions! We are always excited to hear back from our happy customers and the review you have left us proves you enjoyed your experience. Congratulations on your new Hyundai and thank you for choosing to do business at Merchants Auto! Before we have the pleasure of working with you again, we'd like to invite you to take a look at our Facebook and Twitter. We offer exclusive deals, specials, and updates to our loyal fans! See you again soon, Marcus Luce, General Sales Manager marcusluce@merchantsauto.com

August 21, 2013

Once I found a vehicle on line that I was interested in Scott Rienert contacted me at once and was very knowledgeable about the vehicle I was interested in and assured me that he could get me into the car More

by Bfleury
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gordon Lewis, Scott Rienert
Aug 22, 2013 -

Merchants Auto responded

We certainly appreciate this review! Thank you for taking the time to share your car-buying experience with us. Our number one concern is our customers; we are here to serve you! That includes making sure your needs and wants come first. I'm encouraged to know Scott and Godorn were so helpful and made your experience a great one. Please let us know if we may be of any other service to you--we look forward to seeing you again in the future. Until then, we invite you to like and follow us on Facebook and Twitter! Best regards, Marcus Luce, General Sales Manager marcusluce@merchantsauto.com

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