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Merchants Auto

Hooksett, NH

4.5
2,063 Reviews
Merchants Auto is the largest pre-owned dealership in New Hampshire! Being part of Merchants Fleet, one of the largest fleet leasing companies in the US, we have access to nearly 150k vehicles previously owned by Merchants Fleet. We know the full maintenance history from day one, many of the vehicles are less than 3 years old and have fewer than 60k miles. Low prices, an in-house finance company, a full lot of ...
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1278 Hooksett Rd

Hooksett, NH

03106

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Showing 2,063 reviews

October 12, 2013

I have purchased many autos in the past and truly feel that our experience with Scott was by far the most relaxed, plesant experience purchasing a car. He was genually caring and respectful. I feel that i More

by Pjkj2001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Rienert
Oct 14, 2013 -

Merchants Auto responded

I am pleased to hear you had a great experience at our dealership and our sales team, especially Scott, was so helpful! We are always humbled to hear back from our valued customers and we thank you for the 5-star rating. We do our best to give you friendly and professional service each and every time. We hope that you’ll stop by again if there is anything else that we can do for you. All the Best, Adam Secore, General Manager

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October 09, 2013

Mr Chartrand was very honest.No pressure.I would highly recommend him to family and friends.Thank you for a great experience.I would shop at Merchants again.Great service. More

by swiftwater123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Chartrand
Oct 10, 2013 -

Merchants Auto responded

On behalf of everyone at Merchants Auto I would like to say thank you for taking the time to write this great review. We strive on making sure our customers have a stress and hassle free experience while shopping for the perfect vehicle. Hearing that Mar, Chartrand was able to deliver this exact type of service pleases me. I will be sure to pass your kind words along. In the meantime be sure to check us out on Facebook and Twitter for specials. Best Regards, Adam Secore, General Manager

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October 04, 2013

Why I would choose Merchants Auto: From the first Why I would choose Merchants Auto: From the first phone call to Rudy to the final transaction with Scott. (As Rudy was going on vacation). The proc More

by Kaylalli1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy Makara, Scott Rienert
Oct 04, 2013 -

Merchants Auto responded

Robyn - recommendations like yours are imperative to the success of our business. Thank you for taking the time to share your shopping experience with us! I'm pleased to know you encountered a smooth transaction with the help of Rudy and Scott. Both great additions to our team, it's no surprise you had a great experience. We appreciate the 5-star review and anticipate taking care of all your future automotive needs. Until then, please stay connected by liking and following us on Facebook and Twitter! Thank you, Marcus Luce, General Sales Manager marcusluce@merchantsauto.com

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October 03, 2013

Scott Rienert was a pleasure to work with made the car buying process very easy and enjoyable. I would highly recommend anyone looking for a quality pre-owned vehicle to visit with Scott at Merchants and More

by weloranger
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Coimbria, Scott Rienert
Oct 04, 2013 -

Merchants Auto responded

We are just as excited about your new car as you are! It certainly was a pleasure working with you and we are glad to know you enjoyed your experience at our dealership. Our customers are our number one priority and we work hard to ensure they leave completely satisfied and taken care of. After reading your review, it definitely sounds like that was the case for you, thanks to Scott and Steve! I will be sure to pass along your feedback. In the meantime, be sure to like and follow us on Facebook and Twitter. Our fans receive special access to coupons, updates and more! Safe travels, Marcus Luce, General Sales Manager marcusluce@merchantsauto.com

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September 26, 2013

Very satisfied with my experience in buying a used car would highly recommend to my friends and family next I will try the service department More

by oseatten
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Coimbria, Rudy Makara, Scott Rienert
Sep 30, 2013 -

Merchants Auto responded

Thanks for the great feedback and 5-star review. Congratulations on your new car and thank you for choosing Merchants Auto! Our service department eagerly awaits your return. Before that time comes, be sure to like and follow us on Facebook and Twitter. We offer exclusive service specials and dealership updates to our fans. Sincerely, Marcus Luce, General Sales Manager marcusluce@merchantsauto.com

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September 25, 2013

This dealership was a nice experience. The sale person, Mikhail, was very friendly and nice and didn't pressure us at all. He was great. The place had a nice feel and was very people friendly. More

by happiness123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : mikhail berlin
Sep 26, 2013 -

Merchants Auto responded

Thanks for the great feedback! It's always a pleasure hearing back from satisfied customers. We work hard to ensure our customers are completely taken care of and are satisfied with the services they receive. I'm pleased to hear you enjoyed working with Mikail and will be sure to pass along your review. We look forward to taking care of all your future automotive needs. Best, Marcus Luce, General Sales Manager marcusluce@merchantsauto.com

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September 24, 2013

Scott Rienert proved to me why customers love dealing with him. He is genuine and focused on my need which was an auto with better fuel efficiency and fit 5 adults and a dog with lots of room for sportin More

by studiomystic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Rienert
Sep 24, 2013 -

Merchants Auto responded

Thanks for the 5-star review! I'm pleased to hear Scott was able to help find the perfect vehicle that fits your needs and lifestyle! We have a big inventory with a lot of options so it is important our sales team is able to tailor to each customer's needs and wants. Congratulations on your new Volvo and may it bring you joy for years to come! We hope you'll think of us when the time comes to service your new car. Before then, be sure to print off the service specials we offer on our Facebook! Enjoy, Marcus Luce, General Sales Manager marcusluce@merchantsauto.com

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September 24, 2013

service was professional and not pushy. wanted to find me a car I wanted to buy not one they wanted to sell me. my only complaint is after the paperwork was all signed and all said and done it took 90 mi More

by maserlaser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Coimbria, Rich Interrante
Sep 25, 2013 -

Merchants Auto responded

Your feedback is important to us and we appreciate your honesty. Your time is valuable to us as well as your satisfaction. I apologize the time spent at our dealership was more than you expected but I'm glad we were able to make up for it with the presentation of your new vehicle. Thank you for choosing Merchants Auto. Should you need anything else down the road, we hope you'll think of us. Please like and follow us on Facebook and Twitter. We offer exclusive service specials to our fans! Enjoy your new vehicle! Marcus Luce, General Sales Manager marcusluce@merchantsauto.com

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September 23, 2013

I had a great experience at Merchants! They were friendly-not pushy! Mark was very patient when showing us the six or seven cars we looked at. He even went back to look up cars that had stick shift More

by cindyHicks1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Chartrand
Sep 24, 2013 -

Merchants Auto responded

We are grateful for your compliments and 5-star review! Thank you for taking the time to share your shopping experience with us and future buyers. I'm pleased to know you enjoyed your time spent with Mark. His patience and product knowledge make him a great asset to our team! We look forward to working with you again in the future. Until then, don't forget to take advantage of the service specials and dealership updates we offer on our Facebook and Twitter pages! All you have to do is like and/or follow us! Thanks again, Marcus Luce, General Sales Manager marcusluce@merchantsauto.com

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September 23, 2013

Mr. Chartrand should be the poster child of " no pressure ". He was very informative and honest about our credit needs. When he placed us in a 2012 Toyota with very low miles and payments that won't More

by GaryGlenn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Chartrand
Sep 24, 2013 -

Merchants Auto responded

It's encouraging to know our team was able to exceed your expectations, Gary. Thank you for this awesome review! It's important our customers feel comfortable with their sales associates and that they are not pressured in any way. We want you to feel absolutely confident in your purchasing decisions. After reading your review, it is apparent you enjoyed your experience at our dealership and we couldn't be happier. If there is anything else we can do for you, please do not hesitate to ask. Until next time, please like and follow us on Facebook and Twitter. We offer specials and discounts to our likers and followers! Best, Marcus Luce, General Sales Manager marcusluce@merchantsauto.com

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