Merchants Auto

I have bought 3 cars with Lisa Petrucelli and she as well as all you staff has done an exceptional job. This is my 5th car that I have bought at merchants. Every time I walk through the doors I get trea well as all you staff has done an exceptional job. This is my 5th car that I have bought at merchants. Every time I walk through the doors I get treated with total professionalism I am on a first name basis with some of you're staff. looking forward to doing more business with you in the future. More

I received an e-mail this morning from this salesman asking me to rate my experience with Merchants Auto for my recent car purchase. About three weeks ago I purchased a used car from Toyota of Keene. My asking me to rate my experience with Merchants Auto for my recent car purchase. About three weeks ago I purchased a used car from Toyota of Keene. My experience there was top rate. The price was significantly below kbb, the salesman offered no B.S.. He even found a local service guy who would install our hitch for way less than his dealership would do it. About 4 or 5 years ago we purchased an auto from Merchants Auto. I don't remember if it was from this salesman. Our experience there was less than stellar. The salesman sold us a van saying that it came with a console between the two front seats (all we saw was a large empty area there). He even signed a I.O.U statement to that effect. When it came time to get this console, he adamantly refused to deliver. We did not fight him as we were just too darned busy to deal with it, but we did mention it when somebody called us asking us to rate our experience. Then the salesman had the nerve to call us back and complain that we gave him a bad rating! I suspect that he is no longer there, or he straightened up. The thing that erks me now is that I received this e-mail which seems to me to be a sneaky attempt to get me to rate Merchants Auto for the great experience I had at a different dealership. If I were not paying attention, I might have filled this in with a glowing response. Given my past experience with this dealership, I assumed foul play. Perhaps it was a simple mistake. If it wasn't then it is possible that Merchant's Auto is successfully diluting bad ratings through this scheme. More

Andre and Steve were very friendly and knowledgeable. They were very thorough when they explained every part of the car, the deal, and the paperwork. They were very fair with the trade on our old clunker They were very thorough when they explained every part of the car, the deal, and the paperwork. They were very fair with the trade on our old clunker too. Will definitely recommend this dealership to others! More

When we bought the car, in an attempt to get a better APR we wanted to add myself with my wife and my Mother as a co-signer, they refused, I think it was to keep the APR high, so I was not happy about the sa we wanted to add myself with my wife and my Mother as a co-signer, they refused, I think it was to keep the APR high, so I was not happy about the sale (now my name is not even on the car) and I make the payments, the first (only one free) oil change went very well. Very professional. I do like the lifetime Inspections. However I hate making the payments every month without it being a part of my good credit. I also was not impressed with the final signing being with someone who we never met, and tried to upsell everything. More

My experience with Scott and Merchants Auto started when I spoke with him online using their instant messaging tool. We set up an appointment and I agreed to process the on-line credit application. (this I spoke with him online using their instant messaging tool. We set up an appointment and I agreed to process the on-line credit application. (this made the whole experience painless.) At the time of the appointment, we were welcomed at the door and ushered to Scott's office. He was not pushy at all during the initial phase of our discussion, and agreed to get two of the vehicles we talked about and let us test drive them. We were allowed plenty of time to look them over and poke them, and the test drive was illuminating. We ended up taking home a car that afternoon, and every step of the way, Scott had the next thing ready to go and explain. There is, of course, a lot of paperwork, but Scott made it quick and easy. Truly, working with a professional who knows his business is a rewarding experience. More

bob donati was a very friendly man, it was a great experience meeting him, he was very helpful in deciding a vehicle to buy as he gave us many options. I would highy recommend anyone who wants a great experience meeting him, he was very helpful in deciding a vehicle to buy as he gave us many options. I would highy recommend anyone who wants a great deal and friendly experience to buy there next car at merchants auto. More

My husband and I were struggling to find an affordable car and had looked everywhere. No one was willing to work with us because of our credit scores. A friend suggested we try Merchants Auto. We didn' car and had looked everywhere. No one was willing to work with us because of our credit scores. A friend suggested we try Merchants Auto. We didn't think they would be able to help us but we were wrong. Mark went above and beyond to help us afford the vehicle we wanted despite our past credit blunders. Mark worked with us from the moment we stepped in and we couldn't have been happier with the service he provided. I would highly recommend Mark and Merchants to anyone i know looking for a vehicle. More