Merchants Auto

Our experience We had a great experience with Merchants. The sales staff were very pleasant and knowledgeable! So far we are loving the car that we purchased with We had a great experience with Merchants. The sales staff were very pleasant and knowledgeable! So far we are loving the car that we purchased with them. We were a little unsatisfied upon pick up of our vehicle - the exterior of the car had not been washed, the interior was a little dusty, and the gas tank was empty - we were given a $20 voucher - in the past with other dealerships, we have always left with a clean interior and exterior, as well as a full tank of gas. Other than that, we love our car! Thank you Merchants. More

So relaxed!!!! Bob Donati was awesome, walked in and was greeted. Sent over to Bob, he didn't pressure me at all. He was so understanding. Gordan was very clear in h Bob Donati was awesome, walked in and was greeted. Sent over to Bob, he didn't pressure me at all. He was so understanding. Gordan was very clear in his explaing the high intrest rate I'm at . He was also awesome to work with. More

Awesome I have never had a better experience purchasing a vehicle. Jim met us on time for our appointment and was a pleasure to deal with. He explained the pr I have never had a better experience purchasing a vehicle. Jim met us on time for our appointment and was a pleasure to deal with. He explained the process each step of the way and made it seamless. He listened when we explained what we were looking for and nailed it when he selected a vehicle he thought would meet all our criteria. The assessment of our trade in was fair. There was no pressure to put a large amount of money down on the vehicle. The terms of the loan they found for us were fantastic. My monthly payment ended up being well below the limit I had set and included an extended warranty. They took the time to bring us to the service department where we schedule the first oil change (first is free) and were shown the service department. Before we left we were given a gas voucher that more than filled our tank. So with a no pressure sale, the best terms I have ever received on an auto loan, the remainder of the factory warranty and an extended warranty I could not be happier.; I would recommend Merchants to anyone. More

2011 silverado The staff at merchants auto were verry helpful kind and made buying our new truck a fun and easy experience. My daughter even got fist star treatment The staff at merchants auto were verry helpful kind and made buying our new truck a fun and easy experience. My daughter even got fist star treatment from Peter, from popcorn to band aids he made her feel as comfortable as we were! Thank you guys for working so hard an making this a fun and easy experience. More

Purchased two cars in a month My wife bought a car on her birthday in March 2014 I was with her thru the process. Which was pleasently smooth and painless, the staff was great.Very My wife bought a car on her birthday in March 2014 I was with her thru the process. Which was pleasently smooth and painless, the staff was great.Very pleasent and answered all our questions. My wife purchased a 2012 Chevy cruze.When it came time to leave I told David Carter(our salesman) that we would be back when it was my turn.April 2014 I purchased a 2012 Honda Insight. We also recieved 2 baseball tickets to a local game.Thanks everyone at Merchants Auto your experience was great!!! More

Outstanding Team at Merchants. We first worked with Andre Liqui and Gordon Lewis on Sunday for over three hours. They tried to get the deal approved to no luck. Andre called me on M We first worked with Andre Liqui and Gordon Lewis on Sunday for over three hours. They tried to get the deal approved to no luck. Andre called me on Monday and said he was still trying work the deal. On Wednesday I received a call from Scott Rienert saying that he was close to a deal. He was able to get us out of our old car, and get us payments we could afford. We went to pick up our new 2012 Dodge mini van and we meet with Scott and Bob Donati. They had the car already and waiting for us. They brought us in the dealer ship Gave our Grand Daughter some popcorn and balloons. They walked us through all the paper work and had us on our way. All of the people we dealt with were awesome. We would recommend Merchants to everyone. I was a very pleasant experience. More

Mike Amburg Mike was very attentive, upfront and honest. He was able to answer all questions quickly and confidently. I have always dreaded buying a new or used Mike was very attentive, upfront and honest. He was able to answer all questions quickly and confidently. I have always dreaded buying a new or used vechile but Mike has made this experience pleasant and enjoyable. We will be returning to see him for our next car purchase. Thank you Mike for a wonderful experience!!!! More

First time, but not the last time. Although we lived in Hooksett for the 15 years, we have never purchased from Merchants Auto until now. Our experience was a very pleasant experience Although we lived in Hooksett for the 15 years, we have never purchased from Merchants Auto until now. Our experience was a very pleasant experience and we would highly recommend Merchants Auto to anyone and everyone. Bob, Rich and the entire staff were extremely friendly and a delight to work with. Although this was our first time buying from Merchants, it certainly won't be our last time! More

Challenging.. but worked hard to make it better We chose to look for a vehicle at Merchants due to their reputation for great customer service. I was hesitant to purchase a vehicle, but decided tha We chose to look for a vehicle at Merchants due to their reputation for great customer service. I was hesitant to purchase a vehicle, but decided that we should look anyway. We arrived at Merchants at approximately 9:45 am . We were greeted by the Sales Associate and brought right in and shown were the bathrooms were and the coffee. First impression would be that they are very friendly. We were then asked to sit down and the Sales Associate began to explain that at Merchants they ask you to apply for your financing first , before they show you a vehicle. They do this they say because they do not want to show you something that you cannot afford. A skeptic such as myself, sees it as they want to see the most you will qualify for so that they can sell you the highest priced vehicle possible. It took about 15 minutes before he came back and informed us that we were approved. I thought to myself great lets look around to see what they have. That was not the case, I was told that I could only choose one of three vehicles on the lot. What? A huge dealership like that and there are only three vehicles, as the vehicles were presented, I told him I did not like any of them and that I thought they were too high priced. This was my first time buying a vehicle that required financing, so I understand that I may have had unreal expectations on price, because I thought they were way more than I wanted to spend. That being said, when I expressed my concern for price and the fact that the type of car they were giving me as a choice was not something I wanted, he responded with " Well, its not my fault you have Champagne taste." I am sorry but this is not the way your treat a customer. I ignored the comment and stepped outside. My husband was also bothered by the way the man was speaking to me. When I arrived back the Sales Associate came back over with a list of cars that were available. He also informed me that they were trying to finalize numbers to give us the correct monthly payment. This was now almost two hours later. We began to look at the list and everything on it was either too small for us or too expensive. It was at that point that we were told that the bank will only finance certain cars and they had to be a certain price or higher because of resale value. I believe this should have all been disclosed up front and not a few hours later. Again, disappointed with customer service. At this point I was becoming overwhelmed since I never intended on purchasing a car that day and really wanted to look. I am not an impulse buyer. I again stepped outside to regain my composure and when I returned another car was brought to my attention, that was not previously offered. It was more on the lines of what I wanted although they would not know that because I was never asked what I wanted in a vehicle or how much I was looking to spend. In the sales world and customer service you always should know what your customer is looking for , it saves time on both ends and will end up with quality customer service. The vehicle they brought out this time ( and by the way we were still waiting on final numbers ) was a vehicle I really was interested in , but was not sure why they never offered it in the first place. The vehicle I was told was not brought out to the lot yet. We looked at the vehicle and I noticed some issues ( yes, I know a thing or two about cars ) the carpets on the drivers side were cut. When I presented this to the Sales Associate , he responded with , " It must have worn out from the person's foot. No,it was clearly cut and not worn out. There was also a missing hub cab that we were told would be ordered and replaced for us and that the tear would be fixed as well. He left us alone to examine the vehicle , while he checked on the numbers , again. When we came in we were still waiting for the payment numbers and finally they were complete , and it was still a bit higher than we thought. I was becoming very worried about it and had several people talking to me and saying you are getting a great rate, and you won't get a lower payment . I finally looked at everyone and said , I need to think about it. The Sales Associate then proceeds to say, well if you don't act soon something could be reported to your credit report that is negative and you may not be able to get the same interest rate.... This was infuriating to me , a scare tactic to make me purchase something immediately. I do understand credit reporting but it is not the way to develop a relationship with your client. I had been there for five hours whats another thirty minutes. We did decided to purchase the car and we were told that it would be 15 more minutes and we would be brought in to sign papers.... OK, nearly an hour later we were in the finance office. I do understand that these things take time, but we spend more than 6 hours there in total. The tear being fixed we were told we would need to make an appointment for and instead of ordering the hub cap and replacing for me they were just going to cut me a check so I could do it myself. Again, customer first would be to complete the repairs as originally stated in order to save the customer from headaches and more time. I do appreciate the payment for the hub cap, it s just the time it is going to take me to get it fixed. I needed to bring some documentation to the dealership on Monday and I returned as promised with everything that I needed. I informed the Sales Associate that I had heard an odd noise coming from the engine when I started it and that I was concerned and would like to have it checked. His attitude was less than friendly, and he brought me in so that I could give him all the paperwork. I gave everything to him and asked about the carpet repair which he was unsure on , so he had to ask someone . I was informed that I would have to make an appointment on a Wednesday to have this done. I was told to go to the service Dept and talk to them about having the carpet done and checking the noise. It seems once your purchase the vehicle the sales associate does nothing for you. I had to go to the service department and get it all set up myself. Normally I would not care , but I had just spent a large amount of money on a vehicle and expected a lot more from them. The Service Tech was very helpful and gave me a loaner car so that I would not have to be without a vehicle or make several trips to the dealership. I appreciated that respect for my time. ****************Merchants Auto has truly worked hard to try to rectify this experience. Scott the sales manager has kept in touch and worked with me to make me feel as though my experience was not the norm for the dealership. I believe in professionalism in all that you do and they have worked hard at making me feel as though things that happened to me are not the normal way of doing business, and that I was a valued customer. They ended up replacing the hub cab at no charge. Thank you Scott for your time. More

Merchants. Good car dealership and socially responsible This is the second car I've purchased from Merchants in 3 years. The staff are courteous, enthusiastic and were reasonable in negotiating. I also ap This is the second car I've purchased from Merchants in 3 years. The staff are courteous, enthusiastic and were reasonable in negotiating. I also appreciate that Merchants is a socially responsible member of the community. More