Merchants Auto

Great car experience Was nervous about buying a car but was instantly relieved when working with Ryan. He never pushed or made me feel I had to buy a car on the spot. Real Was nervous about buying a car but was instantly relieved when working with Ryan. He never pushed or made me feel I had to buy a car on the spot. Really a great buying experience. Love my new Jeep Liberty. More

Excellent Service. Submitted Pre-approval online. Appointment setup the following Saturday morning. Left dealership within a couple hours with a two year "like new" Niss Submitted Pre-approval online. Appointment setup the following Saturday morning. Left dealership within a couple hours with a two year "like new" Nissan Versa in excellent condition. Great Service, Great Deal. Will recommend dealership to anyone that is interested. More

Used Jeep Grand Cherokee I have been shopping for a Jeep Grand Cherokee for several months and recognized that a brand new model was not in my current budget. I have always p I have been shopping for a Jeep Grand Cherokee for several months and recognized that a brand new model was not in my current budget. I have always purchased brand new vehicles in the past but knew that I would have to go used if I wanted the Jeep. I had very specific features in mind and knew exactly what I wanted. During one of my searches on the web I located the Jeep I wanted at Merchants so thought I would go in and check it out. I had never been to Merchants before but knew they were very reputable. I met David Carter a sales associate who was very professional, personable and pleasant to work with. I honestly was expecting to get the typical sales speech that you get most everywhere but that wasn't the case with David. David made the experience about me, the customer and my needs which was a pleasant change from prior experiences with other dealers. I fell in love with the vehicle and in no time I was driving off the lot with exactly what I was looking for and felt very positive and comfortable with the entire process. I would definitely recommend Merchants to anyone who is looking for a used vehicle and doesn't want the typical run around. More

Great Experience This was the first used car that I have purchased since I was in high school. The last 5 cars that I purchased were all new. I was searching for a d This was the first used car that I have purchased since I was in high school. The last 5 cars that I purchased were all new. I was searching for a diesel Jetta for my daughter. After searching for two months, I noticed a 2010 on the Merchant's web page. I walked in at 03:15 on a Sunday and Bob Donati walked me around the car and let me do a quick drive around the parking lot. I let him know that I would talk to my wife and get back to him if we were interested. I returned less than one hour later with my wife and daughter and worked with Bob until well after closing. At this point Bob let me know that my inquiry earlier in the day as to why the car was priced lower than the other 2010 that was on the lot was in fact a mistake. However, he assured me that they would still honor the original price that I had seen on the car. At this point we agreed to buy the car and Bob turned us over to Steve to work the deal. Steve was also great and offered me a very good deal on a factory wrap warranty. I thought that I could do better, but after working through the internet I found that no one could match Steve's deal. I emailed him and set up a time to complete the deal the following day. The next day, Bob finished the deal and he was a consummate professional. He walked me through the paper work in under 15 minutes, got me a fuel voucher, and walked me out to my daughter's "new" car. To this point I have always bought my cars new and then drove them into the ground. After this great experience, I may have to rethink how I purchase my cars. Do not hesitate to work with Bob, he is great and Steve did a great job with the finances. More

GREAT EXPERIENCE, GREAT PEOPLE !!!! AFTER MY LAST EXPERIENCE WITH A DEALERSHIP. I VOWED TO NEVER GO BACK TO ONE BUT AFTER THIS. I WILL ONLY DEAL WITH MERCHANTS FOR NOW ON AND WOULD SEND AFTER MY LAST EXPERIENCE WITH A DEALERSHIP. I VOWED TO NEVER GO BACK TO ONE BUT AFTER THIS. I WILL ONLY DEAL WITH MERCHANTS FOR NOW ON AND WOULD SEND ANYONE LOOKING TO BUY A CAR TO HERE, BOB WAS THE BEST SALESMAN I EVER WORKED WITH. THE REST OF THE STAFF WAS GREAT! EVERYTHING WAS EXPLAINED AND THERE WAS NO QUESTIONS LEFT UNANSWERED. THANK YOU ALL AGAIN!!!! More

new car I have to say this was one of the most pleasurable experiences I have ever had buying a car ,Mike went above and beyond the call of duty to help us g I have to say this was one of the most pleasurable experiences I have ever had buying a car ,Mike went above and beyond the call of duty to help us get into our new car ,I will be returning there in the near future to buy another car for my wife and myself ,and I have recommended them to many of my friends . thank you for a job well done. Trent and Sherrie Michalewicz More

So relaxed!!!! Bob Donati was awesome, walked in and was greeted. Sent over to Bob, he didn't pressure me at all. He was so understanding. Gordan was very clear in h Bob Donati was awesome, walked in and was greeted. Sent over to Bob, he didn't pressure me at all. He was so understanding. Gordan was very clear in his explaing the high intrest rate I'm at . He was also awesome to work with. More

Our experience We had a great experience with Merchants. The sales staff were very pleasant and knowledgeable! So far we are loving the car that we purchased with We had a great experience with Merchants. The sales staff were very pleasant and knowledgeable! So far we are loving the car that we purchased with them. We were a little unsatisfied upon pick up of our vehicle - the exterior of the car had not been washed, the interior was a little dusty, and the gas tank was empty - we were given a $20 voucher - in the past with other dealerships, we have always left with a clean interior and exterior, as well as a full tank of gas. Other than that, we love our car! Thank you Merchants. More

Awesome I have never had a better experience purchasing a vehicle. Jim met us on time for our appointment and was a pleasure to deal with. He explained the pr I have never had a better experience purchasing a vehicle. Jim met us on time for our appointment and was a pleasure to deal with. He explained the process each step of the way and made it seamless. He listened when we explained what we were looking for and nailed it when he selected a vehicle he thought would meet all our criteria. The assessment of our trade in was fair. There was no pressure to put a large amount of money down on the vehicle. The terms of the loan they found for us were fantastic. My monthly payment ended up being well below the limit I had set and included an extended warranty. They took the time to bring us to the service department where we schedule the first oil change (first is free) and were shown the service department. Before we left we were given a gas voucher that more than filled our tank. So with a no pressure sale, the best terms I have ever received on an auto loan, the remainder of the factory warranty and an extended warranty I could not be happier.; I would recommend Merchants to anyone. More