Merchants Auto

great experience I was in a situation where I needed a car that day due to totalling my vehicle. Mark was excellent and found me the best deal possible for what I had I was in a situation where I needed a car that day due to totalling my vehicle. Mark was excellent and found me the best deal possible for what I had to work with. He knew I was nervous about the purchase and what I could actually afford. He went above and beyond to make this a great experience for me. More

Car buying should be stressful I hate buying cars the haggling process and dealing pushy sales people who couldn't care less about you. This was not the case with merchants the staf I hate buying cars the haggling process and dealing pushy sales people who couldn't care less about you. This was not the case with merchants the staff were extremely helpful and no pressure. I worked with Bob, Miro and Steveand the service was excellent he listened to what I was looking for and didn't try to steer me to cars outside of my price range. I ended up with a car that was just right for my family and my budget. I will definitely go back there in the future. More

great service I found the service I received from Mike to be fast, courteous and pleasant. I would definitely recommend him to friends and family. This is my second I found the service I received from Mike to be fast, courteous and pleasant. I would definitely recommend him to friends and family. This is my second vehicle from Merchants and Ill be back More

greedy service department I went to get my cat inspected and was told that my car needed almost 840.00 worth of work. And that I needed an outer tie rod end and a rack and pin. I went to get my cat inspected and was told that my car needed almost 840.00 worth of work. And that I needed an outer tie rod end and a rack and pin. I told the technician that I believe I had the outer tie rod replaced he said no the part looks like it has never been replaced abd that the rack and pin is leaking power sterering fluid. I have them put the car back together because I want a second opinion. A week goes by I keep checking my power steering fluid, still full. Brought my car to Sullivan tire they showed me where my outer tie rod end had been replaced previously and that the rack and pin was not leaking anywhere, they had three technicians look at the car they can't find anything wrong with the car that was on merchant autos service summary. My car was inspected without needing the work that merchants claimed I needed. I paid for the inspection which would have been free through the dealership because I bought the car there but it was much cheaper than what the dealership claimed I needed. I called and spoke to the manager in the service department and was told it was one mechanic opinion to another.as far as I knew state inspection is a standard and not a matter of opinion. More

Well done Merchants! After visiting several dealerships in the Manchester area (and one in Massachusetts) we finally ended up at Merchants in Hooksett. Greeted by Ryan S After visiting several dealerships in the Manchester area (and one in Massachusetts) we finally ended up at Merchants in Hooksett. Greeted by Ryan Spada on our arrival. Here's the best part. We knew what we were looking for an Ryan brought the car right out. All the other dealerships we visited made us go inside, sit down, complete some registration process. Always took 30 minutes at least. I think we were done the entire greet and test drive within 30 minutes at Merchants. I felt they respected my time and I appreciated that. We couldn't settle on a price initially but we were able to work out a fair deal within a day or so. Ryan and Scott Rienhart were very helpful through, what I thought, was a very easy process. After a week with the vehicle I noticed an issue with the windshield. Ryan put me in touch with Terry Murphy in the Service Department. Terry was happy to resolve the issue within a couple of hours and Guy Nichols took good care of me (including a loaner vehicle) while my car was serviced for this repair. I would like to thank Ryan, Scott, Terry, and Guy. You all have made the car buying process very enjoyable and I would not hesitate to recommend your team to anyone looking for a quality pre-owned car in the area. Believe me, there are several I would not recommend. More

Honest Car Dealer I went to between 5-10 dealers before I ended up at Merchants. Great, honest sales experience. I was told what I needed to get approved to buy a car I went to between 5-10 dealers before I ended up at Merchants. Great, honest sales experience. I was told what I needed to get approved to buy a car. I came back a second time when I had everything I needed and the customer service was just as great the second time around. If I need to purchase another car in the future, I will be back to Merchants again! Thank you. More

Went the extra mile to get me what I wanted I had heard a lot of good things about Merchants Auto so I bypassed all the auto dealerships in my local area to make the trip up to Hookset from Newb I had heard a lot of good things about Merchants Auto so I bypassed all the auto dealerships in my local area to make the trip up to Hookset from Newburyport to check out their vast inventory of pre-owned vehicles. I was not disappointed with my experience. Ryan Spada was generous in the use of his time to accompany me and then my wife on multiple test drives. He patiently and knowledgeably explained the ins and outs of each vehicle and matched the various pros and cons according to our interests. In the end, when we couldn't make up our mind among a number of SUV's in their inventory, Ryan and Merchants purchased a particular SUV that we liked from another dealership for the price we wanted to pay. All in all, it was a great car buying experience and I would recommend Merchants Auto to anyone More

I am so happy with my experience at Auto Merchants! I bought my very first car from Auto Merchants back in 2005. I had that for a little over 9 years. I just bought my second car from them yesterday a I bought my very first car from Auto Merchants back in 2005. I had that for a little over 9 years. I just bought my second car from them yesterday and had another great experience with them. Ryan Spada was so great to work with. He made us feel very comfortable and it was very easy to talk with him. He very informative of the car that we purchased and super helpful with the questions that we asked. I would highly recommend purchasing a car through Auto Merchants. Everyone that we spoke to was very friendly and helpful! More

Great car buying experience. Great group of people to work in all departments. Ryan Spada was great to work with getting me it a great car. Excellent overall experience. Also th Great group of people to work in all departments. Ryan Spada was great to work with getting me it a great car. Excellent overall experience. Also thank you to Scott Rienert with all your support. Thanks again to all the people at Merchants Auto ! More

I am so pleased with my car purchase. From the moment I walked into this dealership and until i left I was treated very nice. I recently purchased an Audi A4 at Merchants Automotive Gro From the moment I walked into this dealership and until i left I was treated very nice. I recently purchased an Audi A4 at Merchants Automotive Group. Lisa Petrucelli of Merchants Automotive Group of Hooksett provided knowledgeable, professional service, and courteous. Her hallmark is simple and low pressure. I immediately felt very comfortable with her. She dedicated 100% of her time and attention to me. The vehicle was set to go and I got a nice test drive. Lisa spent her time explaining the features of the car and how to get the most of each specific one. She helped me fully understand all the paperwork and went through each step of the car purchase. On top of the great service I received from Lisa, everyone else at the dealership is very professional, and I believe they have the best prices in the area. More