Merchants Auto

Easy, hassle-free experience My first experience here and it was great! My husband and I didn't expect to walk away with a new-to-you used car on the very same day as the test dri My first experience here and it was great! My husband and I didn't expect to walk away with a new-to-you used car on the very same day as the test drive and were astounded at how quick and pleasant the experience was. Ryan did a great job recognizing our needs and getting us the right vehicle. We will be back and will definitely tell family and friends to go to Merchants! More

Ryan Spada Ryan, Thank you so much for the excellent service today. My experience was by far the best with you we look forward to doing business with you in the Ryan, Thank you so much for the excellent service today. My experience was by far the best with you we look forward to doing business with you in the near future. Keep up the great service. ?? More

Always a Pleasurable experience! Mike is fabulous! We were updated every step of the way. Great experience! As a repeat customer, we were appreciated for our dealership loyalty, which Mike is fabulous! We were updated every step of the way. Great experience! As a repeat customer, we were appreciated for our dealership loyalty, which is even better! Thank you Mike! Dan and Linda More

New Car, Great Experience Vey good experience. My husband and I were there all day, but they made sure that we were put in a vehicle that we love and could afford! Vey good experience. My husband and I were there all day, but they made sure that we were put in a vehicle that we love and could afford! More

New Rouge I worked with Harold Davis and he was great in gettingme the car that I wanted. It was a long day off waiting around for fiance to come thru and I was I worked with Harold Davis and he was great in gettingme the car that I wanted. It was a long day off waiting around for fiance to come thru and I wasn't shown any other options that might have fit my budget better. However I love my new car!! More

New car purchase Very good experience purchasing my vehicle.Dave Carter was very helpful, listened to my wants and needs. Made me feel very comfortable and didn't pres Very good experience purchasing my vehicle.Dave Carter was very helpful, listened to my wants and needs. Made me feel very comfortable and didn't pressure me into something I wasn't quite sure I wanted.. He was very helpful answering any questions I had. Would highly recommend anyone to stop by. More

BEST PLACE TO BUY!!! This was my 3rd vehicle purchased. Bought 08 Town and Country when the buy here pay here was in its infancy, a few communication hiccups but the proce This was my 3rd vehicle purchased. Bought 08 Town and Country when the buy here pay here was in its infancy, a few communication hiccups but the process is top notch now. Brought my mother back this past November,( she has perfect credit), she was treated exactly the same as my wife and I who have less than perfect credit. This, reflects great credit upon everyone at this dealership. My wife an I just purchased a second vehicle last week again using the buy here pay here. Once again an outstanding experience. We have used Rudy for all three purchases and he is without a doubt one of the friendliest, personable men I have ever met. I sat down and read almost every negative review on this site that involved merchants. We are either very lucky to have had no issues in sales or, some of the negative reviewers are just never going to be pleased and tend to hear only what they want to hear or choose to hear. We have never experienced pressure or wasted time. Yes they do get all of your info in advance to qualify you, this is not a bad thing in my view. I don't want to be lead to believe I can afford something that I can not. Based on credit they will show you a list of suggested cars or cars that will fit what payments you stated you wanted. This was the case with my mother who had perfect credit. Just a way for us not to waste a salespersons time and for them not to waste our time. On all three occasions we were wrapped up and heading down 93 with a new car in less than 6 hours. Try that at any other dealership. As for the buy here pay here, it is also one of the best experiences I have had. Robin is willing to work with you as long as you communicate and meet the dates and times you say you will meet. Very flexible if something comes up that may prevent a payment being made on time, like anything else its all about the communication. Only have had 2 experiences in service, neither one was stellar. I brought my mother in for first free oil change today, I think they forgot we had an appointment. Vehicle sat for about 20 mins before being pulled in. The desk just seemed like utter chaos. 4 service writers and still lines of people waiting. My mothers service was completed within the hour and everyone I dealt with was very friendly. Over all I will never buy from another dealership. More

Never buy in a hurry I was not planning on buying a car, but I had enough pouring money into my old car with high mileage. I knew I wanted to go with Honda, the CRZ is a f I was not planning on buying a car, but I had enough pouring money into my old car with high mileage. I knew I wanted to go with Honda, the CRZ is a fun little car to drive, terrible in the snow and horrible blind spots, I may have jumped the gun on this purchase and I certainly did not feel like i got the best offer, even though I only considered Merchants for the Credit Amnesty program. I sadly feel you have to come with a dominant male to negotiate pricing because if your a woman it doesn't help matters. More

Very Impressive I was just looking to see what was available for cars and was greeted by Ryan Spada who listen to what I was looking for and narrowed it down to a car I was just looking to see what was available for cars and was greeted by Ryan Spada who listen to what I was looking for and narrowed it down to a car that was just what I was looking for. The price and payment were excellent. I would recommend anyone looking for a great car buying experience to go see Ryan. Thank you Merchants More