Merchants Auto

Wonderful customer experience!!! I had a very bad experience purchasing my last car and it was a refreshingly friendly and helpful experience at Merchants. Even though they were very I had a very bad experience purchasing my last car and it was a refreshingly friendly and helpful experience at Merchants. Even though they were very very busy I never felt forgotten about and they made the process very easy and simple! More

"Exceptional Customer Service" Wonderful experience, very friendly, fast and efficient staff. Truly amazed at the effort put forth by the sales consultant, Rudy Makara. He really ke Wonderful experience, very friendly, fast and efficient staff. Truly amazed at the effort put forth by the sales consultant, Rudy Makara. He really kept us in the loop as things were progressing towards our final purchase. We value you as a dealership, and will have no issues referring others. Best purchase we have made in a long time Thanks Merchants. More

Bought my first car! I was fortunate enough to buy my first car through Merchants Auto and I must say I have NO complaints about the experience. From what I've heard, car I was fortunate enough to buy my first car through Merchants Auto and I must say I have NO complaints about the experience. From what I've heard, car shopping can be a nightmare. Between the clingy sales associates and non-negotiable prices I was expecting something much different than what I experienced when purchasing my car just the other day. They were extremely polite and really about the customer satisfaction rather than making a deal. I would highly recommend this dealership to anyone looking for outstanding service. More

Impressed Truly impressed and very happy with our overall experience tonight! From eager beaver Ryan meeting us in the entry way to help us, to Marcus & Tim mak Truly impressed and very happy with our overall experience tonight! From eager beaver Ryan meeting us in the entry way to help us, to Marcus & Tim making sure we got the best deal possible given our less than perfect situation, to the gas coupon and automatic services available to your customers - Very impressed and satisfied! We felt very comfortable and never pressured or judged throughout the process. Ryan was very knowledgable and willing to go above & beyond to ensure our satisfaction although I wonder if he checked the fax machine for paper when we were waiting for our ins binder at 8:35pm?? I'm sure the 3 amigos were more than ready to punch out, but they all stayed professional & personable until we were all set. We will definitely recommend you guys and Merchants will be a first choice when car shopping again. Thank You! More

Buying my first car! Had such a great experience here buying my first car. Jim was awesome, he was friendly, he wasn't pushy. He was patient with me and very thorough wit Had such a great experience here buying my first car. Jim was awesome, he was friendly, he wasn't pushy. He was patient with me and very thorough with explaining the whole process to me. I got great service and a great car. Couldn't be happier! More

Great service, friendly staff My wife and I went to Merchants and had a great experience. We were able to test drive all the cars in the class we were looking at and our salesman R My wife and I went to Merchants and had a great experience. We were able to test drive all the cars in the class we were looking at and our salesman Ryan was great. The staff was helpful all the way round. I would recommend them to anyone. More

Thanks Ryan Gendron I just financed a 2013 Ford Fusion. Ryan Gendron, the sales consultant, made the process a breeze. Though my interest rate is very high and the car I just financed a 2013 Ford Fusion. Ryan Gendron, the sales consultant, made the process a breeze. Though my interest rate is very high and the car was a little over the Kelly blue book value, I am faced with limited options at this time. The most important thing is that Merchants is helping me establish some credit, and that means a lot. Plus, Ryan said that he would brush the snow off my car for the first 75,000 miles. More

The best car buying experience we've ever had This was the absolute best car buying experience either my wife or I have ever had. I worked with Ryan Gendron just checking into if I was able to be This was the absolute best car buying experience either my wife or I have ever had. I worked with Ryan Gendron just checking into if I was able to be approved at all. I had some credit issues in the past and a fairly recent bankruptcy. Ryan worked endlessly for two days and got me financed. And not at those 20+% rates that other dealers would likely have gotten me. I was able to go into Merchants and choose the vehicle I wanted and could afford. He met me EARLIER than he was scheduled to be there just so I could be home to get my children off the school bus that afternoon. If I were ever to recommend a sales person at a dealership, it could ONLY be Ryan Gendron at Merchants! Thanks for the great and easy experience! Sincerely grateful, Richard & Laura Bourgeois More

A great experience I am very picky about how I purchase things. I don't like transactions that take a lot of effort and song and dancing on the dealerships part. Rudy I am very picky about how I purchase things. I don't like transactions that take a lot of effort and song and dancing on the dealerships part. Rudy Makara got ahold of me right away after I submitted my application. I had a final approval the same night. We went down tonight and the rate was even lower then the original approval. Thank You Rudy Makara for all your help. We are very happy with your assistance More

Great experience I'm very happy with my car, mark was a great sale person and Steve was excellent, I'm very please with the customer service. I'm very happy with my car, mark was a great sale person and Steve was excellent, I'm very please with the customer service. More