Merchant Nissan

I had a Nissan Sentra towed to Merchant Nissan after hours because the cvt transmission had no power rendering it non drivable. I called the service department the next morning and I spoke to a female t hours because the cvt transmission had no power rendering it non drivable. I called the service department the next morning and I spoke to a female to describe what happened with the car. That went fine. I received a notification by text later on letting me know the car had been entered into the system to be diagnosed and I could keep track of the progress by simply replying to the text. Well, I waited about half of the day and I replied about the status only to receive a call from the service manager I guess, in reference to that text stating that it would be two weeks before their transmission technician can get to it. He was going to be on vacation for a week and several cars with transmission issues were ahead of mine. Needless to say, I was shocked because I could have been notified about that sooner so that I could get it taken to another Nissan dealership, which I did that same day. I did not feel valued as a customer and that my time wasn’t important. I was very disappointed with my experience with the service department this time. I had my vehicle towed to another Nissan Dealership and had my car diagnosed the same day; repaired with a new transmission in a few days. You lost a customer. More

bad and kick out told to leave after all the years i spend here after buying 8 new car truck not a good place to buy spend here after buying 8 new car truck not a good place to buy More

Dane was great! Very friendly and made the whole process easy. So glad I came here to get my first car! Very friendly and made the whole process easy. So glad I came here to get my first car! More

Great service with LyShondia today! Highly recommend!! In and out in good time. Shop with Troy Nissan Highly recommend!! In and out in good time. Shop with Troy Nissan More

Great job as of right now hoping their will not be any problems later. Jenice was understanding and a big help with everything. problems later. Jenice was understanding and a big help with everything. More

Every single person throughout the whole process was great. Can't go wrong with Merchant. great. Can't go wrong with Merchant. More

Excellent Customer Service! ! Dane is the best! If you want excellent customer service, go see Dane at Merchant Nissan. ! Dane is the best! If you want excellent customer service, go see Dane at Merchant Nissan. More

Thank you for helping me as much you could. I love my car!!! Thank you Karen I love my car!!! Thank you Karen More

Everyone is always friendly and helpful. They are knowledgeable about their services. They go above and beyond to help you. They are knowledgeable about their services. They go above and beyond to help you. More

Very well managed and very professional service department. I like the new management with the Merchant folks. department. I like the new management with the Merchant folks. More