Mercedes-Benz of the Woodlands - Service Center

Excellent staff and facilities. We were welcomed with open arms. We had no appointment and had our Sprinter van fixed quickly. We were shown the waiting area with food and refreshments while we waited. O open arms. We had no appointment and had our Sprinter van fixed quickly. We were shown the waiting area with food and refreshments while we waited. Our service advisor Juan gave us an update once the problem was found. I highly recommend getting service from this Mercedes dealership if you’re in the Houston area. Once again thank you Mercedes-Benz of The Woodlands. More

This dealership is by far one of the best! Everyone was so friendly and helpful. so friendly and helpful. More

My appointment was fast and on time; I enjoyed some wonderful refreshments at the Lounge that The Dealer always have for their clients while waiting on my car. wonderful refreshments at the Lounge that The Dealer always have for their clients while waiting on my car. More

The entire staff is very professional and informative on the progress of the service on my vehicle the progress of the service on my vehicle More

Service department is top notch. I was in and out quickly with the loaner. Staff were all friendly and made sure I was being helped. Thank you! quickly with the loaner. Staff were all friendly and made sure I was being helped. Thank you! More

Steve was very good at communicating - he kept me informed daily on the progress of my car. informed daily on the progress of my car. More

The staff was courteous and professional, and my car was repaired quickly. I appreciated the complimentary shuttle transportation. repaired quickly. I appreciated the complimentary shuttle transportation. More

This was our first service experience at Mercedes for our 2021 Sprinter conversion van. I will admit, I had heard all about the challenges between Mercedes and the van manufacturer not taking responsibility 2021 Sprinter conversion van. I will admit, I had heard all about the challenges between Mercedes and the van manufacturer not taking responsibility for fixing an issue. That being said, our service advisor, Juan, did an excellent job explaining the challenges and in the end covered the van repair under warranty. Overall an outstanding 1st time service experience and just for the record you have the best customer lounge we’ve ever seen! Well done! Dennis S. More

Great customer service! Despite not having an appointment and the service center being busy, my damaged tire was replaced quickly. Without a doubt, the best dealership and service center in Hou appointment and the service center being busy, my damaged tire was replaced quickly. Without a doubt, the best dealership and service center in Houston! More

My advisor, Steven, was awesome. Car was even done way sooner than expected. Very happy! sooner than expected. Very happy! More