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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,744 Reviews

1,744 Reviews of Mercedes-Benz of the Woodlands - Service Center

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March 26, 2022

Wonderful experience for our first time using Mercedes Benz of the Woodlands. I will certainly use them again! More

by Dr Deborah Smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes
Mar 28, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

March 26, 2022

VERY GOOD SERVICE AND ATTENTION WAS GOOD. REFRESHMENTS WERE VERY NICE TO HAVE AND SITTING ROOM CONFORTABLE More

by CHEMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Mercedes-Benz of the Woodlands responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of the Woodlands! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

March 25, 2022

Best service department in Texas! Donald and Steven are knowledgeable and professional. Taking the time to explain the issues, then keeping me informed every step of the way! More

by peterjcib
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Donald Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to share your thoughts on working with Steven and Donald. I am so glad to hear they delivered such a great experience! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

March 24, 2022

We have enjoyed working with this dealership for our family’s needs. Always pleasant experiences. More

by birdonline1997
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

March 23, 2022

I’m guessing I have bought five cars from this dealership. No need to say more. But I will. A few weeks ago, on a Saturday, about two o clock in the afternoon, we discovered the battery on one of More

by connelly.jeffrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2022 -

Mercedes-Benz of the Woodlands responded

Jeffrey, We appreciate your business, Liz and our team look forward to serving you again soon! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

March 22, 2022

My service appt was fast and the loaner vehicle was ready on time. Great, on-time service. More

by Joel D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Mercedes-Benz of the Woodlands responded

Joel,Thank you for choosing Mercedes-Benz of the Woodlands, your feedback and rating mean a lot to us. We're glad Richard was able to help, and we hope to see you again! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

Mar 23, 2022 -

Mercedes-Benz of the Woodlands responded

Hi Joel, that’s wonderful to hear. Thanks so much for leaving us a review. See you soon! Have a great day.

March 22, 2022

Great customer service! Car had a problem. Brought it in that morning and they got on it right away and fixed the problem! More

by CM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Mercedes-Benz of the Woodlands responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of the Woodlands. We appreciate your business and hope to see you again soon! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

Mar 23, 2022 -

Mercedes-Benz of the Woodlands responded

CM, thanks for taking time out of your day to review us. We dedicate ourselves in giving our customers the best service. See you next time!

March 21, 2022

Excellent communication with our service writer and knowledgeable tech that addressed all of my "customer states" comments without adding unnecessary services. My car was returned promptly with all cl More

by NMV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tech 86181
Mar 22, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of the Woodlands.

March 19, 2022

Had service performed on my GLE 350. Service and experience was great. Thanks Steven, Nelly and the MBOTW team. More

by Shawn
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you, Shawn, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Mar 21, 2022 -

Mercedes-Benz of the Woodlands responded

Hi Shawn, thanks for the great review. Have a wonderful day!

March 19, 2022

This dealership is always attentive friendly and helpful. My recent service was completed on time per my expectation. Donald is awesome! More

by Chip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you for the kind words for Donald and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

Mar 21, 2022 -

Mercedes-Benz of the Woodlands responded

Hi Chip, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. We look forward to seeing you again soon! Have a great day!

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