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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,803 Reviews
Call Service Center (936) 206-7500

1,803 Reviews of Mercedes-Benz of the Woodlands - Service Center

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May 21, 2022

Courteous and friendly service. Comfortable customer waiting area. Relaxed and stress free atmosphere. Convenient location. Keep up the good work. More

by arvpai
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2022 -

Mercedes-Benz of the Woodlands responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of the Woodlands, we look forward to having you as one of our valued customers for many more years to come! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 20, 2022

Great service every time we come. All the employees are friendly and helpful. Thank you! More

by Wham209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Every one in driveway when you drive in!
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May 23, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 18, 2022

The experience and service was great! I feel very comfortable in going to MBOTW for service. The place is very nice, clean, and relaxing. I was happy that they found and returned my mi More

by Debbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noelia Salazar-Murphy
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May 18, 2022 -

Debbie responded

Thank-you

May 18, 2022

The customer service is exceptional at Mercedes-Benz of the Woodlands. My family owns 4 vehicles- Mercedes, Toyota, Mini, Mazda. The service at MBOTW is by far the best! More

by jurismgreen02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reyes, Gaston
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May 19, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your kind comments with our team, and we look forward to working with you again! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 18, 2022

Very prompt to arrange for my car to be checked and returned well clean and washed. More

by leoflindak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes 4 stars
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May 19, 2022 -

Mercedes-Benz of the Woodlands responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of the Woodlands! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 18, 2022

Cannot ask for a better service experience than what you get at Mercedes-Benz The Woodlands. More

by rrmays
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 18, 2022

Richard , my advisor was great. Appointment took longer , almost two weeks, that’s long. Hope it will improve Thanks More

by Dr. Moonat
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2022 -

Mercedes-Benz of the Woodlands responded

We appreciate your business and our team looks forward to serving you again soon! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 17, 2022

Service advisor was comforting and inside of the facility had a nice area to relax and do work. More

by Garza_jace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2022 -

Mercedes-Benz of the Woodlands responded

Jace, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 17, 2022

We bought our GLE 350 here and have had it serviced here ever since. I has always been a good experience. Likely to buy another. More

by edgriffith
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lange
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May 17, 2022 -

Mercedes-Benz of the Woodlands responded

Ed, Thank you for choosing Mercedes-Benz of the Woodlands, your feedback and rating mean a lot to us. We're glad Mike was able to help, and we hope to see you again! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 17, 2022

MBOTW is always professional and very thorough. Liz is a great advisor and the shuttle service is excellent. More

by Jorr99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2022 -

Mercedes-Benz of the Woodlands responded

Thanks for sharing your thoughts about your experience working with Liz here at Mercedes-Benz of the Woodlands. We appreciate your business and hope to see you again soon! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

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