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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,744 Reviews

1,744 Reviews of Mercedes-Benz of the Woodlands - Service Center

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April 28, 2022

Mike took god care of me and my car as always . The car was ready as promised More

by gerald6899
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We're thrilled to hear that you found your experience with Mike to be a positive one. We look forward to having you as one of our valued customers for years to come, Gerald. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

April 28, 2022

Excellent Service visit at MBoTW with Mike Lange - 50,000 mile service on my spouse's SUV - inspection, fluids, filters and spark plugs in 3 hours. Appreciated the friendly shuttle service. More

by steveseiler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry - Shuttle host
Apr 28, 2022 -

Mercedes-Benz of the Woodlands responded

Steve, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional service experience. We will share your comments with Mike and our team, and we look forward to working with you again. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

April 27, 2022

This was my first time to the dealership for service and was pressed at how well the operation runs. I actually waited for my car and it was a very pleasant experience More

by Pkzip262
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John in service
Apr 27, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you for choosing Mercedes-Benz of the Woodlands, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

April 27, 2022

I came in for a scheduled service, I was greeted by a friendly staff, they took my my vehicle back very promptly. I felt very comfortable with my care. Customer lounge was very comfortable, lots of dri More

by Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan
Apr 28, 2022 -

Mercedes-Benz of the Woodlands responded

Don, We appreciate your business, Donald, and our team looks forward to serving you again soon! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

April 26, 2022

My whole experience from start to finish was exceptional. Scheduling was easy and I had a loaner car available to run my errands while my vehicle was being serviced. My Service Advisor, was Top Notch. I More

by GiGi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you so much for sharing your thoughts about your experience with Mercedes-Benz of the Woodlands. We appreciate your business and look forward to seeing you again! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

April 24, 2022

Great service - great atmosphere - always greeted by people who care - a truly great place to come for service More

by macannetti
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of the Woodlands. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

April 23, 2022

Mark was very helpful and friendly. He went out if his way to be sure we were satisfied snd pleased Highly recommend More

by jnbedford
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you for your business and this review. We're happy to hear Mark was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

April 22, 2022

My service advisor, Gaston Reyes, always keeps me informed as to maintaining my SL550AMG at ultimate performance level. Gaston is excellent at making me aware of future services needed. I believe I More

by waynegtruax
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes
Apr 22, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you, Wayne! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of the Woodlands. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

Apr 22, 2022 -

waynegtruax responded

Thank you. You earned it!

April 22, 2022

Have never been disappointed when I take me Mercedes in for service. Liz Rincon is great in customer service. Kudos to all of you at the dealership! More

by Anciracl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you so much for your excellent review! We are so glad that Liz had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of the Woodlands. Please don't hesitate to reach out if you need anything else. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

Apr 22, 2022 -

Anciracl responded

It was an easy review!

April 21, 2022

I like my service advisor Mike. He is courteous and I feel he cares. The prices are high, but that is not the staff's fault. More

by nor_nim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

Mercedes-Benz of the Woodlands responded

We are very happy to hear that Mike provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

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