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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,803 Reviews

1,803 Reviews of Mercedes-Benz of the Woodlands - Service Center

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June 16, 2022

I used the service where they pick up your vehicle at your house, have it serviced, and bring it back to you. It was awesome! More

by Lori
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
Jun 20, 2022 -

Mercedes-Benz of the Woodlands responded

Lori, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

June 16, 2022

The service department was extremely professional and courteous. They found the problem and describe it on a clear and professional manner. More

by Camkdeh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2022 -

Camkdeh responded

I found the Woodlands Mercedes-Benz service department professionals extremely helpful, professional, and courteous. They found the problem with my car and were able to describe it to me clearly.

June 16, 2022

The service was outstanding. We appreciate your coming to get the vehicle. It is another little extra that validated our purchase - it has continued for the years since the purc More

by David Loeschner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you so much for your kind words, David, and for taking the time to leave us this wonderful feedback! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

June 16, 2022

I have never had better service at any car dealership/service department. It makes you want to purchase another Mercedes. The Waiting room is very comfortable and plenty of snacks, coffee, d More

by jazz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Walding
Jun 20, 2022 -

Mercedes-Benz of the Woodlands responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

June 15, 2022

Constant great service and attention to customer needs. New home service just finished a recall check of my R350 at my home in my garage. Outstanding tech rep (Kris), effective scheduling and notice fr More

by rsmorse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kris (service tech)
Jun 16, 2022 -

Mercedes-Benz of the Woodlands responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of the Woodlands! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

June 13, 2022

Excellent Service! Rhonda went out of her way to help us get our car before closing time! More

by barbarabennatt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rhonda
Jun 13, 2022 -

Mercedes-Benz of the Woodlands responded

We appreciate your business and our team looks forward to serving you again soon! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

June 13, 2022

Great customer service and support. I had to perform a type B service and the car was ready in less than 1hr. No issues found. More

by Christian Z.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

June 12, 2022

This dealership has been nothing less but exceptional. The ease of scheduling, waiting area and services performed is so much better than what I've experienced at other dealerships. More

by tomtasj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes
Jun 13, 2022 -

Mercedes-Benz of the Woodlands responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of the Woodlands. We appreciate your business and hope to see you again soon! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

June 12, 2022

All mentioned topics solved. Excellent service on the fly. Required time frame very well specified. Well equipped waiting area. More

by Werner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Korn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you for choosing Mercedes-Benz of the Woodlands, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

June 10, 2022

The service is in a class of its own. They are courteous, friendly and knowledgeable! More

by jareds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of the Woodlands. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

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