Mercedes-Benz of the Woodlands - Service Center

Excellent job. Liz is the best. Always courteous, professional, and above level help. I would recommend your dealership to anyone bEcause of your customer servic Liz is the best. Always courteous, professional, and above level help. I would recommend your dealership to anyone bEcause of your customer service. More

Always upstanding service, quality, and staff. You guys have been taking care of us since 2008 and heres to many more You guys have been taking care of us since 2008 and heres to many more More

We were traveling from out of town with our Sprinter based motorhome and had a loss of power on our way to a 4th of July camping trip about 20 miles north of the dealership. We managed to turn around an based motorhome and had a loss of power on our way to a 4th of July camping trip about 20 miles north of the dealership. We managed to turn around and slowly travel back towards Houston and Mercedes-Benz of the Woodlands for an unscheduled service call. The service writer checked to see if his Sprinter mechanic could take a quick look as there was no check engine lamp lit. About 20 minutes later the mechanic and the service writer came back and looked the vehicle over and discovered a split hose from the intercooler (engine is a 3.0L turbo diesel). After checking inventory the mechanic took the motorhome after we unhooked our towed vehicle. We took our pet that was traveling with us and went to Sonic for a cold drink and kept our pet calm. The service writer called and told us they had replaced the turbo boost hose and found no other issues. By the time we returned he was about complete with the paperwork. All told we were back on the road with all our gear and groceries in the fridge in 2 1/2 hours. What a fantastic crew. Mercedes-Benz service is the best and has always come through in our travels. We have used their services across the USA and have always been pleased with the speed and accuracy of the work. Mercedes-Benz of Clear Lake is our home dealership as we live in Angleton, TX but I would never hesitate to come back to The Woodlands for any services. I never take our 2011 Sprinter 3500 anywhere else. More

My favorite place to take any of our vehicles! The people are great, the waiting room isn’t from 1980, and I know I’m not going to be oversold. The people are great, the waiting room isn’t from 1980, and I know I’m not going to be oversold. More

This is the absolute best dealership I've ever worked with. The showroom and facilities are total luxury. The lounge and kitchen areas allow clients to remain productive if there is a wait and enjoy the with. The showroom and facilities are total luxury. The lounge and kitchen areas allow clients to remain productive if there is a wait and enjoy the finest refreshements. The staff at MBOTW make everyone feel they receive VIP treatment. Everyone employed has a 'can do' attitude and they truly seem happy. And that happiness translates to a phenomenal customer experience. Regarding service, Mike Lange has been my service contact and he does an amazing job. He is thorough, available, and helpful at all times. The best!! More

As always, MBOTW provides a top notch experience that begins upon arrival. Only a maintenance visit this time, but also received notice of any items I should be aware of. Thanks, MBOTW... begins upon arrival. Only a maintenance visit this time, but also received notice of any items I should be aware of. Thanks, MBOTW... More

The team is always very responsive to my request and I have been very pleased thus far. have been very pleased thus far. More

Had a check engine light show up. Visited MB Woodland’s and within a short period of time they were able to correct the problem . They are always customer friendly, professional an Visited MB Woodland’s and within a short period of time they were able to correct the problem . They are always customer friendly, professional and knowledgeable. More

Everyone was kind, patient and accommodating. Repairs were efficient & timely and I enjoyed the loaner car very much. Might have to add to my collection. Thank you, Mercedes’ Woodlands! I’ll be b Repairs were efficient & timely and I enjoyed the loaner car very much. Might have to add to my collection. Thank you, Mercedes’ Woodlands! I’ll be back!!! More

This service appointment was the best I have ever experienced at any dealer, anywhere. John Watkins substituted for my regular service rep who was on vacation. John should be awarded the ABCD Award experienced at any dealer, anywhere. John Watkins substituted for my regular service rep who was on vacation. John should be awarded the ABCD Award--Above and Beyond the Call of Duty. More