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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,676 Reviews

1,676 Reviews of Mercedes-Benz of the Woodlands - Service Center

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May 17, 2022

Service advisor was comforting and inside of the facility had a nice area to relax and do work. More

by Garza_jace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022 -

Mercedes-Benz of the Woodlands responded

Jace, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 17, 2022

We bought our GLE 350 here and have had it serviced here ever since. I has always been a good experience. Likely to buy another. More

by edgriffith
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022 -

Mercedes-Benz of the Woodlands responded

Ed, Thank you for choosing Mercedes-Benz of the Woodlands, your feedback and rating mean a lot to us. We're glad Mike was able to help, and we hope to see you again! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 17, 2022

MBOTW is always professional and very thorough. Liz is a great advisor and the shuttle service is excellent. More

by Jorr99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022 -

Mercedes-Benz of the Woodlands responded

Thanks for sharing your thoughts about your experience working with Liz here at Mercedes-Benz of the Woodlands. We appreciate your business and hope to see you again soon! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 16, 2022

The service here is always thorough and professional. Mike Lange is my service advisor, his customer service is the best! More

by Muriel R.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022 -

Mercedes-Benz of the Woodlands responded

Muriel, Thank you for your very kind review. Mike and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of the Woodlands. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 16, 2022

Rhonda did an excellent job getting us in for a battery replacement for our Sprinter. We did not have an appointment and we were hoping to depart on a trip the following day. Thanks Rhonda!! More

by Jmkowalyk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rhonda
May 16, 2022 -

Mercedes-Benz of the Woodlands responded

Quality customer service is always our number one priority, and we're happy to hear Rhonda met your expectations. Thank you for choosing Mercedes-Benz of the Woodlands. We look forward to having you as one of our valued customers for many more years to come! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 15, 2022

Always friendly and courteous. Very professional and get the job done right. A pleasure to work with, I highly recommend. More

by khoyle001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arturo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Surface
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erich Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaston 5 stars!!
May 16, 2022 -

Mercedes-Benz of the Woodlands responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of the Woodlands. We appreciate your business and hope to see you again soon! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 14, 2022

Customer service at MBOTW is great from from the purchase to the service. I’ve always felt well taken care off in all my interactions with them. Extremely convenient. More

by Jorge Toledo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Surface
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of the Woodlands. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 13, 2022

Mike Lange was superb. ...Service was impeccable! I have always had a great experience at MB of The Woodlands. More

by thomasmcbride77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you so much for your 5 star review! We are so glad that Mike had the opportunity to work with you to make your experience with us a positive one at Mercedes-Benz of the Woodlands. Please don't hesitate to reach out if you need anything else. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 13, 2022

The service was excellent and the wait time was exceptional. I would recommend this business to anyone. More

by Miss Peggy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of the Woodlands. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 16, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you for choosing Mercedes-Benz of the Woodlands, your feedback and rating mean a lot to us. We're glad Mike was able to help, and we hope to see you again! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 13, 2022

Stellar service representative! ! Juan Renteria provided great support and communication, and actually got me out in a more timely manner than expected, AND at a lesser cost than or More

by MICHAELp936
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Renteria
May 16, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

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