Mercedes-Benz of the Woodlands - Service Center

Mercedes Woodlands offers top notch customer service. Always quick and easy hassle free. Wanted to also thank Jacob Renteria (JR) he took very good care of me in and out offered top quality customer serv Always quick and easy hassle free. Wanted to also thank Jacob Renteria (JR) he took very good care of me in and out offered top quality customer service. Highly recommend this Location and the brand itself. Again Thanks! More

Best service experience I’ve had. Isaiah made the process so smooth and enjoyable for me. He communicated with me every step of the way. He even took my call while he was at lunch. Isaiah made the process so smooth and enjoyable for me. He communicated with me every step of the way. He even took my call while he was at lunch. He kept to the timeframe they gave me and provided me with a loaner so I didn’t have to stress to figure out how to get to work. Thank you Isaiah and Mercedes Benz of The Woodlands! More

Got a flat and called them. They had my car towed there. They got me in that day and replaced my flat. Had my car back in a few hours. Everyone was nice and polite. They had my car towed there. They got me in that day and replaced my flat. Had my car back in a few hours. Everyone was nice and polite. More

Having used this dealership for many years I can’t rate the professionalism and personal attention to detail highly enough. The team, especially Mark Escobar always go above and beyond to assist and i wo the professionalism and personal attention to detail highly enough. The team, especially Mark Escobar always go above and beyond to assist and i would highly recommend this dealership to anyone. More

Always a great experience - courteous, great communication, fast service and outstanding professionalism. Thank you for always taking care of this customer! communication, fast service and outstanding professionalism. Thank you for always taking care of this customer! More

Thank you, Isaiah Martinez and Mercedes, for the quick turnaround! You are the very best! turnaround! You are the very best! More

I have been taking my C63 to MB of the Woodlands for the last 2 years. The service department and team are the reason I will continue going back. Excellent communication throughout the process. last 2 years. The service department and team are the reason I will continue going back. Excellent communication throughout the process. More

My experience with the Service Department, particularly with Gaston Reyes, was 5 stars! My car's service required two days, and Gaston arranged a rental car that was ready upon my arrival. Wait times on with Gaston Reyes, was 5 stars! My car's service required two days, and Gaston arranged a rental car that was ready upon my arrival. Wait times on both ends of this service was minimal and seamless. I feel that Gaston goes above and beyond to make any service experience I have both easy and hassle free. Much appreciated! More

I cannot stress enough how great my service experience was here. From the phone call to schedule my service to the pick up of my nice clean vehicle I was reminded of what service is all about. Mark was v was here. From the phone call to schedule my service to the pick up of my nice clean vehicle I was reminded of what service is all about. Mark was very knowledgeable and helpful. More

I have always taken my 2020 GLE to the Mercedes-Benz of the Woodlands dealership for service. Last week my wife took it in for a malfunctioning air conditioner. I received a phone call from Service Adviso the Woodlands dealership for service. Last week my wife took it in for a malfunctioning air conditioner. I received a phone call from Service Advisor Isaiah Martinez informing me that the AC had a leak, and unfortunately because of the extensive labor involved in fixing it, the cost of repair would be $8000. I told Isaiah that I was not prepared to pay that price. He told me he would talk to his manager to see if there was any way to lower the price. Later Isaiah called and told me MBOTW had contacted MB and together they were able to reduce the price of my air conditioner repair by $4000. Thank you Isaiah and MBOTW management for making this happen. More