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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,744 Reviews

1,744 Reviews of Mercedes-Benz of the Woodlands - Service Center

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December 14, 2024

We are very pleased with the Woodlands Mercedes Benz service department and dealership. They went above and beyond to meet our needs. Steve was our service tech and he is very knowledgeable and personab More

by minke-layer.4o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Mercedes-Benz of the Woodlands responded

Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our service department and that Steve made a positive impact. Your satisfaction is our priority, and we look forward to serving you again!

December 12, 2024

Mercedes Benz of the Woodlands represents the epitome of what I am looking for in a MB dealership. I had an unexpected mechanical issue w my car, called out of the blue and they said bring it in now. I di More

by BigE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Mercedes-Benz of the Woodlands responded

BigE, we’re thrilled to hear about your outstanding experience! We pride ourselves on exceptional service and are glad we could meet your needs promptly. Your kind words motivate us to keep delivering the best for our customers. Thank you for choosing Mercedes Benz of the Woodlands!

December 10, 2024

The service experience is consistently excellent, year after year. My last visit was for a simple replacement of windshield wipers and annual inspection. Scheduling was easy, and I always wait at the deal More

by MCGSD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

Mercedes-Benz of the Woodlands responded

Thanks, MCGSD! We're thrilled to hear about your consistently excellent experiences with us. It's great to know you enjoy our clean environment and quality coffee while Steve ensures you’re in and out quickly. We appreciate your loyalty and look forward to your next visit!

December 09, 2024

I had warranty work completed and was late picking up my car. The service manager stayed until I arrived. I was very appreciative! More

by HC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Mercedes-Benz of the Woodlands responded

Thanks for sharing your experience, HC! We're thrilled to hear that our service manager went the extra mile for you. Providing great service is our priority, and it’s wonderful to know it made a difference. We look forward to assisting you again in the future!

December 04, 2024

Service Advisors, Front Desk, everyone greets you very professionally and with courtesy. Thank you so much More

by ldeckard1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Mercedes-Benz of the Woodlands responded

ldeckard1, thank you for your fantastic feedback! We're thrilled to hear that our team made a positive impression with their professionalism and courtesy. Your support means a lot to us, and we look forward to serving you again!

December 04, 2024

Recent service was for 2 new tires. Very friendly and professional staff, I was treated as part of the family. This is where the value is with this dealership, and that is why I only b More

by taxpal1040
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosario Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nic Botusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Walding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Gallucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Mercedes-Benz of the Woodlands responded

Thanks, taxpal1040! We’re thrilled to hear you had such a positive experience with our team. Building a family-like atmosphere is important to us, and we're glad it shows. We appreciate your loyalty and look forward to seeing you again!

November 09, 2024

Great dealership. I have been servicing my SUV at the MB of The Woodlands since 2016 and I have never been disappointed. Excellent teamwork, attention to detail and cu More

by Javier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Mercedes-Benz of the Woodlands responded

Javier, thank you for your fantastic review! We're thrilled to hear that our team's dedication to service and customer satisfaction has made your experience enjoyable since 2016. Your loyalty means a lot to us, and we look forward to continuing to exceed your expectations!

November 08, 2024

Amazing dealership and service every time we visit. Mark in service is always top notch - thank you! More

by Dlyons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Mercedes-Benz of the Woodlands responded

Thanks for the fantastic feedback, Dlyons! We're thrilled to hear that you consistently have a great experience with us and that Mark in service is making such a positive impact. We look forward to seeing you again soon!

November 06, 2024

Excellent service, had a few warranty issues solved, no questions asked. Stress free, pleasurable experience! More

by leighyoung1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Mercedes-Benz of the Woodlands responded

Leigh, we’re thrilled to hear about your positive experience with our service! Our team is dedicated to making sure everything runs smoothly for our customers. Thank you for taking the time to share your feedback; it truly means a lot to us!

November 05, 2024

From the GM to the service and sales team the team is focused on quality and service. I have been a customer for many years and fully support them. Well done MBOTW! More

by Alex G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosario Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Gallucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Mercedes-Benz of the Woodlands responded

Thanks for the fantastic feedback, Alex! We’re thrilled to hear that our team’s dedication to quality and service has made a lasting impression on you. Your support means the world to us, and we look forward to exceeding your expectations for many more years to come!

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