Mercedes-Benz of the Woodlands - Service Center

I had an excellent experience with Mercedes. They offered me a loaner while my car was being serviced. They sent someone to drop off the loaner to my house and picked up my vehicle. When the ser They offered me a loaner while my car was being serviced. They sent someone to drop off the loaner to my house and picked up my vehicle. When the service was complete, they sent someone back to my house to drop off my vehicle and pick up the loaner. Very impressive customer service! Highly recommended! More

The whole service experience was great and the service adviser, Wadkins was very pleasant and professional. adviser, Wadkins was very pleasant and professional. More

Accommodating, efficient, professional. Service personnel kept in touch throughout the day as to the progress on my car. They provided an excellent pick up and delivery service. Thank you M Service personnel kept in touch throughout the day as to the progress on my car. They provided an excellent pick up and delivery service. Thank you Mercedes! More

The service is good. Prefer not to have the issues. Loaner is important to me. Prefer not to have the issues. Loaner is important to me. More

Mike Lange was extrememly helpful and informative - he kept me updated throughout my service appointment. Plus the added bonus of good coffee made the wait painless. kept me updated throughout my service appointment. Plus the added bonus of good coffee made the wait painless. More

We are consistently impressed by the total customer service excellence. The level of service goes well above professional to authentic caring. Interactions with MBoTW’s team members like Mark Escobar i service excellence. The level of service goes well above professional to authentic caring. Interactions with MBoTW’s team members like Mark Escobar in service and Erich Beasley in sales have earned our loyalty. More

Great service. Easy to set appointment, in and out within 15 minutes dropping off vehicle and picking up a loaner. Service finished a little earlier than estimated. Easy to set appointment, in and out within 15 minutes dropping off vehicle and picking up a loaner. Service finished a little earlier than estimated. Steve Davis was a great communicator. More

We received absolutely excellent service as always! Great place to wait, and the wait time isn't long. Great place to wait, and the wait time isn't long. More

Excellent customer service! I always get top notch service and I feel so welcomed as soon as I walk in. Thank you! I always get top notch service and I feel so welcomed as soon as I walk in. Thank you! More

While driving in morning traffic in the rain my ABS and check engine light came on. I was nervous and called Mercedes-Benz immediately to see if I could get my car serviced. I was delighted they were able check engine light came on. I was nervous and called Mercedes-Benz immediately to see if I could get my car serviced. I was delighted they were able to get me in the same day and my car was fixed and back on the road the next day. Steve Davis communicated with me about my car details and provided excellent and quick service. Thank you so much! More