Mercedes-Benz of the Woodlands - Service Center

Mark Escobar is AWESOME! He treats us like family every time we come in for service. He is quick and always gets us taken care of and on our way as quickly and easily as po He treats us like family every time we come in for service. He is quick and always gets us taken care of and on our way as quickly and easily as possible. He never up sells us and works on our behalf to make sure we are getting the best price. More

I had a situation in which my Parking Brake Warning Light came on unexpectedly. I was only a few minutes away and took my vehicle directly to MBOTW (without an appointment) at 4:00 p.m. I was immediately gre came on unexpectedly. I was only a few minutes away and took my vehicle directly to MBOTW (without an appointment) at 4:00 p.m. I was immediately greeted on arrival and your team member took my details and went to find a Service Advisor to assist me. Whilst waiting (only a few minutes), I was asked by two of his colleagues if I had been assisted (and assured them that I had, but this was much appreciated nonetheless). Mark Escobar came assisted me (Mike Lange, who is my regular Service Advisor, was tied up with other customers at the time although, when he had a chance, he checked in on me). Happily, the problem was determined, the part was in stock, and after a very relaxing two hours in your pleasant Guest Lounge, I was on my way. Given that we are driving to West Texas this weekend, it was critical that this problem be identified and resolved. Mark did an outstanding job of getting me into the service queue, shepherding my vehicle through the process, and keeping me informed the entire time. Like Mike, whom I originally followed from MB Houston North, Mark is an excellent Service Advisor and a credit to the MBOTW team. While waiting, I spoke with Anthony Walding and shared my thoughts and appreciation regarding his outstanding team. Your service team truly delivered the best level of customer care possible. Many thanks! More

Excellent service provided to handle recalls and providing new tires for my vehicle. Very courteous, attention to detail and keeping me informed were all appreciated. Great job, Gaston! providing new tires for my vehicle. Very courteous, attention to detail and keeping me informed were all appreciated. Great job, Gaston! More

Needed my annual state inspection and was able to schedule it online. Had a nice customer lounge area while I waited. Free car wash after the inspections was much appreciated. My service advisor, schedule it online. Had a nice customer lounge area while I waited. Free car wash after the inspections was much appreciated. My service advisor, Mark, was a pleasure to work with. Highly recommended. More

I own 2 Mercedes Benz vehicles and I don't trust any other dealership to touch them! The facility is state of the art, the service is impeccable and it's the people there that make the difference.... other dealership to touch them! The facility is state of the art, the service is impeccable and it's the people there that make the difference.... Mark Escobar 5* Nick Botusan 5* Vanessa Stephens 5* Thank you! Nilesh More

Mercedes took care of my AC problems and replaced the bad compressor free of charge under my warranty. The turnaround for the service was only two working days which was a big surprise to me. I thought my A compressor free of charge under my warranty. The turnaround for the service was only two working days which was a big surprise to me. I thought my AC would only need something minor however it was a rather large issue and without having the Certified Pre-owned warranty it would have cost me close to $5,000 for the repairs on my own. Richard, my service advisor always goes to the extra mile to make things right. More

Very efficient service department, employees are very knowledgable and helpful. Very easy, worry-free experience. Steven Davis worked with me on my car and did a tremendous job. knowledgable and helpful. Very easy, worry-free experience. Steven Davis worked with me on my car and did a tremendous job. More

This reading is specifically and only for the service advisor and service experience I had on Friday, August 11. John Watkins, who was the service advisor was prompt, courteous, friendly, and answered al advisor and service experience I had on Friday, August 11. John Watkins, who was the service advisor was prompt, courteous, friendly, and answered all the questions I had. Service was done in a reasonable amount of time, and I am pleased with my experience. More

Excellent service from start to finish. Mike Lange is a pleasure to have as my service writer. I would highly recommend Mike and Mercedes of the woodlands to anyone looking to purchase a ca Mike Lange is a pleasure to have as my service writer. I would highly recommend Mike and Mercedes of the woodlands to anyone looking to purchase a car in the future. More

Excellent experience! I felt well respected! Took the car in for routine service. Isaiah and his team did a great job! I felt well respected! Took the car in for routine service. Isaiah and his team did a great job! More