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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,723 Reviews
Call Service Center (936) 206-7500

1,723 Reviews of Mercedes-Benz of the Woodlands - Service Center

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December 16, 2023

Excellent advisor and advocate. My first experience w Mark and thus dealership. Both were excellent. A new level of customer satisfaction More

by BigE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2023 -

Mercedes-Benz of the Woodlands responded

Hi BigE! Thank you so much for your kind words and for choosing our dealership for your first experience. We're thrilled to hear that Mark provided excellent service and that we were able to exceed your expectations. We strive for customer satisfaction and we're glad we could deliver.

December 14, 2023

Very knowledgeable, friendly and polite personnel. Keep up doing your great job, thanks a lot. More

by Alex S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2023 -

Mercedes-Benz of the Woodlands responded

Hi Alex, thank you so much for your positive feedback. We strive to provide excellent service and it's great to hear that our team was knowledgeable, friendly, and polite. We appreciate your support and look forward to serving you again in the future.

December 13, 2023

All of the staff were friendly and helpful and our service coordinator, Steven Davis, listened and addressed all of our concerns in a very professional manner. More

by Clutchcity
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2023 -

Mercedes-Benz of the Woodlands responded

Hi Clutchcity, thank you so much for your kind words! We're thrilled to hear that our staff, especially Steven Davis, provided you with excellent service. We appreciate your feedback and hope to assist you again in the future.

December 12, 2023

very good service. Prefer to have the service here. That's why I am an old client. More

by mtl87323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

Mercedes-Benz of the Woodlands responded

Thank you, mtl87323! We truly appreciate your continued support and loyalty. We're glad to know that our service has met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out.

December 08, 2023

Gaston is always very helpful and knowledgeable. Service is key to purchasing a new vehicle and Gaston excels. More

by Jp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2023 -

Mercedes-Benz of the Woodlands responded

Hello Jp, We appreciate your positive feedback about your experience with Gaston. We take pride in serving our customers and hope to see you again soon!

December 03, 2023

They always due a terrific job. They keep you informed during the processing to make it as pain free as possible. More

by Jay Randle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Mercedes-Benz of the Woodlands responded

Thanks, Jay! We're thrilled to hear that you had a terrific experience with us. Keeping our clients informed and making the process pain-free is always our goal. We appreciate your feedback and look forward to serving you again in the future.

November 28, 2023

The wait time was great! I had anticipated being here for hours but it was less than 2! Customer service was excellent! Almost made me want to buy a new car! More

by Shelia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : My
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Nov 29, 2023 -

Mercedes-Benz of the Woodlands responded

Shelia, thank you for your review. We're thrilled to hear that you had a pleasant experience with us. Our team works hard to provide excellent customer service and efficient wait times. We appreciate your feedback and hope to see you again soon!

November 28, 2023

Best dealership in Texas. They go above and beyond with customer service and communicate honestly with customer. Highly recommend this location for all service and purchase ne More

by MPG
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

Mercedes-Benz of the Woodlands responded

Thank you for your kind words, MPG! We're thrilled to hear that you had such a positive experience with our dealership. Providing exceptional customer service and honest communication is always our top priority. We appreciate your recommendation and look forward to serving you again in the future!

November 27, 2023

Easy booking, easy arrival, comfortable waiting, speedy service, simple wrapping up, leaving you a serviced & cleaned car to drive away. More

by paul.winn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sammy Mourtada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

Mercedes-Benz of the Woodlands responded

Hi Paul, thank you for your kind words and positive review! We strive to make the process as seamless as possible, from booking to departure. We're glad you had a comfortable experience and we hope to serve you again in the future.

November 26, 2023

Never any concern when Mercedes Benz of the Woolands services my SL 550. It’s always done to perfection…and the facility for sales, service, customer care is top shelf. More

by flyfish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Mercedes-Benz of the Woodlands responded

Hi flyfish, thank you for your amazing review! We're thrilled to hear that you had a perfect experience with our team at Mercedes Benz of the Woodlands. We strive to provide top-notch sales, service, and customer care. We appreciate your support and look forward to serving you again in the future!

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