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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,723 Reviews
Call Service Center (936) 206-7500

1,723 Reviews of Mercedes-Benz of the Woodlands - Service Center

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February 08, 2024

I love the staff at the Woodlands dealership. Everyone there goes above and beyond and the waiting area is very nice. The issues I had with my 2015 GLA were all resolved and my rep John Watkins More

by wenchinmagnolia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Watkins
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Feb 08, 2024 -

Mercedes-Benz of the Woodlands responded

Thank you for your positive feedback, wenchinmagnolia. We appreciate your kind words about our staff at the Woodlands dealership and their exceptional service. We are delighted to hear that your issues with your 2015 GLA were resolved and that John Watkins provided great assistance. We look forward to serving you again in the future.

February 08, 2024

Liz is the best. Always helpful and easy to work with. A true asset to the Mercedes organization. More

by wbaker0312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2024 -

Mercedes-Benz of the Woodlands responded

Hi wbaker0312, thank you so much for your kind words! We're thrilled to hear that Liz exceeded your expectations and provided excellent service. We appreciate your support and look forward to seeing you again.

February 07, 2024

Yesterday I had to take my car to the dealership as the app was sending me messages about the battery. They got me in as soon as I arrived. I didn’t have an appointment but due to the nature of the issue m More

by Kristi S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2024 -

Mercedes-Benz of the Woodlands responded

Thank you, Kristi, for sharing your positive experience at Mercedes of the Woodlands! We're thrilled to hear that our team provided top-notch service and quickly resolved your car's battery issue. We appreciate your continued loyalty and look forward to serving you again in the future.

February 07, 2024

Love this dealership. Always on time, honest and upfront about costs and service, excellent communication with customer service rep. More

by karenintexas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Karen, thank you for your kind words and 5-star rating! We strive to provide exceptional service and honest communication with our customers. We appreciate your support and look forward to serving you again in the future.

February 06, 2024

Mercedes Benz of the Woodlands has always been my go to for excellent service and luxury vehicles. More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2024 -

Mercedes-Benz of the Woodlands responded

Denise, thank you for your kind words! We strive to provide top-notch service and luxury vehicles to all our customers. We appreciate your continued support and look forward to serving you in the future.

February 03, 2024

Great friendly service. Liz Rincon in the service department has been great to work with. Thank you. More

by Steve Kearley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Wright
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Feb 05, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Steve! Thank you so much for your positive feedback. We're thrilled to hear that Liz provided you with great and friendly service. We appreciate your support and hope to serve you again soon.

February 03, 2024

Gaston assisted me with my service and was great! He communicated with me quickly and offered advice with a kind, professional manner. More

by traciewalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Tracie, thank you for your kind words! We're delighted to hear that Gaston provided you with excellent service and helpful advice. We appreciate your feedback and hope to assist you again in the future.

February 02, 2024

Excellent service and response from the 2 advisors I’ve had since we moved to Texas 7 years ago. More

by Judylovesbeaches
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Hutchins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Judy, thank you for your review! We're thrilled to hear that our advisors have provided excellent service and support throughout the years. We appreciate your loyalty and look forward to continuing to assist you in the future.

February 01, 2024

My experience was way above my expectations -- Mark Escobar handled everything with perfect customer service. More

by lkz
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Mercedes-Benz of the Woodlands responded

Thank you for your kind words, lkz! We strive to exceed expectations and provide exceptional customer service. We're delighted to hear that Mark Escobar was able to deliver that for you. We look forward to serving you again in the future. Have a great day!

February 01, 2024

The service and staff at MBOTW is always first class, friendly and very efficient! I would highly recommend them! More

by Brage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Abernathy
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Feb 05, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Brage, thank you so much for your kind words! We strive to provide top-notch service and a friendly atmosphere. We appreciate your recommendation and look forward to serving you again in the future.

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