Mercedes-Benz of the Woodlands - Service Center

On 4/2/2025, I visited MBOTW for service for the first time. I must say the experience was seamless. Jacob, my service advisor, demonstrated professionalism, courtesy, candor, and he was communicative thr time. I must say the experience was seamless. Jacob, my service advisor, demonstrated professionalism, courtesy, candor, and he was communicative throughout the process. Turns out I needed a new battery, which was installed. More

I have always enjoyed working with the Mercedes-Benz of the Woodlands from the time I bought my car from them about 5 years ago. Service manager Gaston and BDC Manager Ashley Mahana are great people to wor the Woodlands from the time I bought my car from them about 5 years ago. Service manager Gaston and BDC Manager Ashley Mahana are great people to work with. More

Service is 2nd to none true 1st class Organization and the team is always helpful Whether you’re servicing your vehicle or planning to purchase great job guys. the team is always helpful Whether you’re servicing your vehicle or planning to purchase great job guys. More

The check-in with Mark was outstanding. He is knowledgeable, friendly, and a good listener. John was great in timely follow-up of service plans and scheduling. He had my car ready for picku He is knowledgeable, friendly, and a good listener. John was great in timely follow-up of service plans and scheduling. He had my car ready for pickup as promised. Also thanks to Trent for his usual attention to details and friendly support in getting me to the service department. More

Just a great place to do business--from the super sales group to the perfect service department. Always a pleasure to visit this Mercedes dealership group to the perfect service department. Always a pleasure to visit this Mercedes dealership More

One star is too much for the service at this dealership, I would give 0 start if I could. I have experienced multiple problems and issues with my car since I went in for a simple battery change last year, i I would give 0 start if I could. I have experienced multiple problems and issues with my car since I went in for a simple battery change last year, including failure of electronic systems, and leaving a locking plier attached to the hinge of the trunk that damaged the roof and lastly when I went to change tires and breaks last week, they gave the car back to me with four out of five bolts missing from front wheel. I was driving the car for few days before I noticed the missing bolts as the wheel started shaking. The lack of quality control and poor service we have experienced is shocking. This location has single handedly done great deal of damaged to Mercedes Brand. More

Great dealership to deal with. Friendly, efficient and knowledgeable employees. Will continue to have my car serviced there. Friendly, efficient and knowledgeable employees. Will continue to have my car serviced there. More

Sammy has always acknowledged us by name when he sees us at the dealership. We bought our first and second vehicle in May 2024, from Sammy. He is truly a valuable employee to Mercedes. We will definitely b at the dealership. We bought our first and second vehicle in May 2024, from Sammy. He is truly a valuable employee to Mercedes. We will definitely buy our next car from him/Mercedes. Julian and Mary Duron More

Donald Hutchins provided superior service for me at Mercedes Woodlands. My prior contact was Anthony Walding, who retired, so I thought it would be difficult shoes to fill, but Mr Hutchins did it with Mercedes Woodlands. My prior contact was Anthony Walding, who retired, so I thought it would be difficult shoes to fill, but Mr Hutchins did it with grace & ease. He was very professional, conscientious, and helpful. He emailed me quotes before my work was done, provided a loaner car, and updated me on other issues needed. Not to mention their lounge is the best in the west! They did have massage chairs that they hope to get back soon! It made my car maintenance easy! I will be back! More

Richard has been servicing my to Mercedes for a number of years now and I own an S class and a GLS which I love Had to bring in my car for service actually both of them one was under warranty and the othe years now and I own an S class and a GLS which I love Had to bring in my car for service actually both of them one was under warranty and the other one unfortunately run out and I may consider getting the third-party warranty as I want to keep the car for a number of years to come yet In any event, Richard has always been extremely helpful and my go to service advisor for everything. He's even helped me sort through some issues just when I called them on the phone and it's always been able to be efficient and thoughtful about any issue. I have with the car and is mindful of my money so that we spend it wisely when needed. Also have to end in Anthony who I think runs a really good service department as well More