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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,770 Reviews
Call Service Center (936) 206-7500

1,770 Reviews of Mercedes-Benz of the Woodlands - Service Center

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May 09, 2024

Iam extremely pleased with the service Department. In the past I would take my vehicles to get service to an independent service center after the warranty period. Richard has been my go-to guy and I h More

by akurus@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Mercedes-Benz of the Woodlands responded

We are thrilled to hear about your positive experience with our service department, Akurus! It's fantastic to know that Richard consistently provides you with honest and great service. We appreciate your loyalty and trust in us to take care of all your MB vehicles, even after the warranty period. Thank you for choosing us!

May 09, 2024

timely updates from the maintenance team let me know the status of the repairs to my GLE350 and when it would be ready. when i picked up my SUV I also visited with the sales rep to get another tutorial on More

by charles. luther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fezan Uddin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Charles, thank you for your kind words and 5-star review! We are thrilled to hear that you had a great experience with our maintenance team and sales rep. It's our goal to keep you informed and provide excellent service. We look forward to serving you again in the future.

May 08, 2024

Great customer service! Liz Rincon is very knowledgeable and a pleasure to work with. MB of the Woodlands service department is the best. More

by kathleen.lacrosse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Kathleen, thank you so much for your kind words! We are thrilled to hear that Liz Rincon provided you with great customer service. We will be sure to pass along your compliments to the service department. We appreciate your feedback and look forward to working with you again soon!

May 05, 2024

A wonderful experience and a business that shines brightly just like the star on my grille and great employees More

by snoopyvolunteer2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack
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May 06, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Snoopy, thank you so much for your kind words and for recognizing our team's hard work. We're thrilled to hear that you had a wonderful experience with us! Your support means the world to us and we look forward to serving you again in the future.

May 04, 2024

Second time in for service items and extremely pleased with the level of service I received. More

by Jpfalcone3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Renteria
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May 06, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Jpfalcone3, thank you for taking the time to share your positive experience with us! We are thrilled to hear that you were pleased with the service you received during your visit. We appreciate your continued trust in our services and look forward to serving you again in the future.

May 04, 2024

Gaston is extremely knowledgeable and professional. Never too busy to answer a question or provide an explanation to the service being done More

by Worr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Osawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Mercedes-Benz of the Woodlands responded

Thank you for the kind words, Worr! We're thrilled to hear that Gaston's expertise and customer service met your expectations. We appreciate your feedback and look forward to serving you again in the future.

May 02, 2024

Low key - really helped me with buying my car - bought two cars from him - never openly tried to sell me a car More

by chofer73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BB. Jeremy
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May 03, 2024 -

Mercedes-Benz of the Woodlands responded

Hi chofer73, thank you for taking the time to share your positive experience with us! We're thrilled to hear that we could assist you in purchasing your cars without any pressure. We appreciate your repeat business and look forward to serving you again in the future.

April 26, 2024

Excellent personal touch and knowledge of the product. Awesome loaner vehicle added a touch of class. More

by Billbrengel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Mercedes-Benz of the Woodlands responded

Billbrengel, thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed the personal touch and loaner vehicle. Your satisfaction is our top priority and we look forward to serving you again in the future.

April 26, 2024

I bought my car from MBOTW about four and half years ago and their service department has been like a family in caring for my car. Thank you, Alex More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Mahana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Korn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Gallucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Abernathy, Anthony Walding
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Apr 29, 2024 -

Mercedes-Benz of the Woodlands responded

Alex, thank you so much for your kind words! We are thrilled to hear that our service department has provided you with exceptional care for your car over the years. We truly value your loyalty and look forward to continuing to serve you in the future.

April 26, 2024

Amazing Team! !! Wouldn’t go anywhere else. From sales to service they are all fives. We’ve bought three cars from here and would never go anywhere else. Mark Escob More

by Sandra B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Aramayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Mercedes-Benz of the Woodlands responded

Thank you so much for your kind words, Sandra! We are thrilled to hear about your positive experiences with our team members Mark and Diego. We truly appreciate your loyalty and are grateful for the opportunity to serve you. We look forward to continuing to exceed your expectations in the future!

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