Mercedes-Benz of the Woodlands - Service Center

Outstanding , As Always Routine service was done on-time, as promised with a complimentary car wash. MBOTW does an outstanding job from appointment through completion, with n Routine service was done on-time, as promised with a complimentary car wash. MBOTW does an outstanding job from appointment through completion, with no surprises. Mike Lange is superb, as always. I followed Mike to MBOTW from the dealership where I originally purchased my vehicle. More

Superb Service MBOTW pulls all the stops on providing service to its customers...from scheduling a visit to the very end of the experience (even if it means hanging MBOTW pulls all the stops on providing service to its customers...from scheduling a visit to the very end of the experience (even if it means hanging out a couple of minutes past closing time). Superb service! More

Why we love our Benz Always very accommodating for making an appt. Calls to explain what else they feel needs to be done besides the scheduled service. Makes our day easie Always very accommodating for making an appt. Calls to explain what else they feel needs to be done besides the scheduled service. Makes our day easier when we only have the one car so a loaner is much appreciated. Service is always completeld in a timely manner. When we get it back it is cleaned up looks almost new. So convenient to have o dealer so close to us. More

Best Service Experience from a Mercedes-Benz Dealership Yet We bought our 2007 MB ML350's in Northern Virginia and used 2 dealerships for service up there. This is our second trip to the Mercedes-Benz of the W We bought our 2007 MB ML350's in Northern Virginia and used 2 dealerships for service up there. This is our second trip to the Mercedes-Benz of the Woodlands and on both occasions the service received exceeded expectations. The work to be preformed or not to be performed was reviewed prior to performing it. Our calls for an appointment and for follow-up were returned on time. A very pleasant experience for us. Liz Rincon our Service Advisor was top notch. More

Excellency in customer service This is the second time I have visited the service center at Mercedes-Benz of The Woodlands. The first had to do with an air conditioning problem that This is the second time I have visited the service center at Mercedes-Benz of The Woodlands. The first had to do with an air conditioning problem that was immediately corrected. The second time was for my B Service on my Benz. Just like the first time, I was met by quickly, ascertained the reason for my visit and, then, shown to the waiting area. My Service Advisor - Liz Rincon - met with me and began the process of service needs. She was most helpful as well as knowledgeable. She continuously kept me appraised of the work schedule, provided an estimate and permitted me the opportunity to make any changes to the proposal. Her knowledge was extremely helpful in making determinations as to the pros and cons of the suggested service items. This is the second time I have been fortunate to have Liz as my Service Advisor. They do an exceptionally excellent job. More

Great job MBOTW MBOTW has a very inviting facility that makes you want to visit all the time even without any car issue. They correctly diagnosed the issues affecting MBOTW has a very inviting facility that makes you want to visit all the time even without any car issue. They correctly diagnosed the issues affecting my cars performance and went ahead to fix the issue in a timely and professional manner. The service personnel showed great courtesy and acted very friendly. They are new in the area and hope they keep up the great work. More

Excellent Service by all we worked with We took our car for 10,000 mile service and was very impressed by everyone we encountered. Liz was especially helpful, and knowledgeable. We called We took our car for 10,000 mile service and was very impressed by everyone we encountered. Liz was especially helpful, and knowledgeable. We called ahead of time because we were an hour earlier than our appointment time but Liz said to come on that she would get us right in. When we arrived they got our car in right away. While there they fed us lunch and had coffee and anything else we might want to drink. All and all we had a wonderful experience and would recommend this dealership to anyone looking for a Mercedes-Benz. More

Excellent Road service with Mr Wong was outstanding, young man had a great attitude and stearred me to the dealership for four new tires. Service writer Liz Ri Road service with Mr Wong was outstanding, young man had a great attitude and stearred me to the dealership for four new tires. Service writer Liz Rincon was friendly and had a great attitude, wait time was a little long for new tires and alignment, however I didn't realize they did a ten point inspection at the same time. Great dealership, great road service, great service dept, and great service writer. Thanks for the Great Experience. More

Excellent Service from dealership & Liz Rincon I told Liz of my problem. She got a loaner for me and fixed the problem. Excellent service by all everytime I take my car in. I told Liz of my problem. She got a loaner for me and fixed the problem. Excellent service by all everytime I take my car in. More

quality of personnel and service justifies cars' cost. The overall sense of competence and helpfulness was evident the moment we walked in the door of this dealership. Mike Lange and the other folks The overall sense of competence and helpfulness was evident the moment we walked in the door of this dealership. Mike Lange and the other folks we dealt with met our every need, In part because they understanding full well how much we (and no doubt many other Mercedes owners) treasure their MB vehicles. No doubt this dealership's employees have lots to do each and every day; and much of it must be of a repetitive nature. Nevertheless, during our visits to Mercedes-Benz of the Woodlands, we are always made to feel special, and they let us know that they will do whatever it takes to meet our service/repair expectations--which, by the way, they have done each and every time. Take it from me You just can't go wrong doing business with Mercedes-Benz of the Woodlands. More