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Mercedes-Benz of the Woodlands - Service Center
The Woodlands, TX
1,710 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,710 Reviews of Mercedes-Benz of the Woodlands - Service Center
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August 21, 2015
Exceptional Service Facility If you have never experienced true Mercedes-Benz Service, then you must to visit Mercedes-Benz of the Woodlands. This dealership truly understands the If you have never experienced true Mercedes-Benz Service, then you must to visit Mercedes-Benz of the Woodlands. This dealership truly understands the meaning of the word Service. The facility is immaculate, the service area reminds me of a jet engine maintenance facility. Everything has its place and rest assured you car is protected and kept clean. The customer lounge is comfortable and well equipped. The snack bar is well stocked to help you relax while you are waiting if you choose. The service staff is the best part of the total experience, you are warmly greeted in their state of the art drive in facility, so weather is never an issue. By the second visit they know you by name and show genuine interest in each client. One visit to this establishment will convince you that this is where you want to have your Mercedes serviced. More
by Steve B
Employees Worked With
August 20, 2015
Awesome and friendly and I will recommend I have had the pleasure of mike lang in the service dept. He is such a pleasure to deal with and he makes me feel special. He explains everything to m I have had the pleasure of mike lang in the service dept. He is such a pleasure to deal with and he makes me feel special. He explains everything to me and that is what builds trust. I appreciate the service and the people on the drive when I came in. I believe her name was Veronica very efficient and very nice. Good people to work with. I like the little extra's in side like drinks and snacks. I have moved my business to you from 1960. So thanks Mike and all..... Joe Oller More
by Joe
August 18, 2015
Service on a warranty This was the most professional, efficient and enjoyable service experience I have ever had. Liz was very professional, informative and helpful. Liz ca This was the most professional, efficient and enjoyable service experience I have ever had. Liz was very professional, informative and helpful. Liz called me with updates as they came in. More
by Madmixer
Employees Worked With
August 07, 2015
Customer Service First time we made an appointment to get our C-250 serviced. Met with Liz Rincon who did a fabulous job. Facility was beautiful, people were fr First time we made an appointment to get our C-250 serviced. Met with Liz Rincon who did a fabulous job. Facility was beautiful, people were friendly and the service better than I have received at any dealership. Quite happy we have a new dealership in the area that is first class. More
by Wolff
August 05, 2015
Lloyd is Awesome please see title of review. I already stated Lloys's Awesomeness in the line above. If he were any more awesome, we would all be required to bow to please see title of review. I already stated Lloys's Awesomeness in the line above. If he were any more awesome, we would all be required to bow to him. More
by agidius
Employees Worked With
Lloyd Walker, Lloyd Walker
August 04, 2015
Customer Service the way it should be! State of the art facility! Everyone was so friendly. So many amenities. Great how you can actually view the cars being worked on. Very timely in t State of the art facility! Everyone was so friendly. So many amenities. Great how you can actually view the cars being worked on. Very timely in their service. Our Service Agent, Mike Lange, is perfect in his position. Also, we have dealt with Liz Rincon who is just as wonderful as Mike. So VERY pleased we have our new Mercedes Dealership in The Woodlands! More
by merlot
August 04, 2015
A Luxury Retailer, Not a Car Dealer From reading the reviews, I sense that several people came to MBOTW not because of its location, but because they followed their Service Advisor there From reading the reviews, I sense that several people came to MBOTW not because of its location, but because they followed their Service Advisor there. It was the same for myself. All of the wonderful things that have been said about the other members of the team apply equally to Mike Lange, whom I have been with for many years and two Mercedes. Mike is best in class in a team full of best in class. The facility is beautiful, the service prompt, and everyone working there is friendly, helpful, and welcoming. It is said that the Sales Department sells the first car, but that the Service Department sells the second, third, etc. In that case, MBOTW will be selling lots of cars in the years to come. Living in The Woodlands, MBOTW is very convenient, but if I lived, for example, in Midtown, I would still come to MBOTW. It is worth the journey. Cheers! Jim Connor More
by JLConnor3
July 20, 2015
Best Service Adviser in the business. My name is Ursula Featherston. I have only taken my car to this dealership twice. The reason for my choosing this particular dealership is Ms. Aysa An My name is Ursula Featherston. I have only taken my car to this dealership twice. The reason for my choosing this particular dealership is Ms. Aysa Anzaldua. She has been my service adviser for as long as I have owned a Mercedes. Ms. Anzaldua is extremely personable, trustworthy, and also extremely knowledgeable. She makes every experience "less painful" by her personality. I would follow her everywhere she goes. I hope that she will stay at Mercedes Benz of the Woodlands for a very long time. She follows up on every service and makes sure that everything was done to my satisfaction. More
by KrazyKatLady
June 12, 2015
Twice as Nice, Second Service Experience - Second to NONE Last Saturday I took my second vehicle to the service center at Mercedes Benz of The Woodlands. I had some concerns about my 2005 SLK350. I bought it Last Saturday I took my second vehicle to the service center at Mercedes Benz of The Woodlands. I had some concerns about my 2005 SLK350. I bought it in 2013 and did not know the service history of the vehicle. Mainly I wanted some type of maintenance plan. I had addressed this to nearby dealership before MBOTW opened for business and never really got any feedback from them. This past Saturday I had the pleasure to meet with Kyle Galindo who is the Service Manager for MBOTW. I can honestly say that I was impressed with the way he took his time with me to hear all my concerns. He said that he would research the maintenance history of my vehicle and suggest a plan of action for maintenance. I now feel that I have someone in my corner. Thanks again Kyle! More
by Dave of The Woodlands
June 05, 2015
MBOTW Setting the Bar for Customer Service Excellence My service center experience at Mercedes Benz of the Woodlands recently was pleasant. The employees that interacted with me were friendly, courteous a My service center experience at Mercedes Benz of the Woodlands recently was pleasant. The employees that interacted with me were friendly, courteous and knowledgeable. I highly recommend this dealer for all and any of your Mercedes Benz / Sprinter service needs. They take a different approach to customer service that is second to none. I was so impressed with their customer service and attention to detail that I will have my other Mercedes serviced there soon. I highly recommend contacting Amy Rothenberger with any questions or concerns that you may have with this dealership. Amy has a fantastic personality and will answer all your questions. More
by Dave of The Woodlands
