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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,695 Reviews

1,695 Reviews of Mercedes-Benz of the Woodlands - Service Center

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August 04, 2015

A Luxury Retailer, Not a Car Dealer From reading the reviews, I sense that several people came to MBOTW not because of its location, but because they followed their Service Advisor there More

by JLConnor3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Lange
Aug 06, 2015 -

Mercedes-Benz of the Woodlands responded

Jim, Thank you so much for such a glowing review. It's so important to us all to make sure our client experience prompt ,friendly, helpful, and welcoming service. Happy to provide you with exceptional experiences for years to come! Best regards, Bob Milner Owner

August 04, 2015

Customer Service the way it should be! State of the art facility! Everyone was so friendly. So many amenities. Great how you can actually view the cars being worked on. Very timely in t More

by merlot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Lange
Aug 06, 2015 -

Mercedes-Benz of the Woodlands responded

All of us at Mercedes-Benz of the Woodlands truly appreciate you taking the time to write such a positive review. Mike and Liz are such an integral part of delivering exceptional service. Pleased to hear that things were completed in a timely manner. We are here to serve all your automotive needs. Best regards, Bob Milner Owner

July 20, 2015

Best Service Adviser in the business. My name is Ursula Featherston. I have only taken my car to this dealership twice. The reason for my choosing this particular dealership is Ms. Aysa An More

by KrazyKatLady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 22, 2015 -

Mercedes-Benz of the Woodlands responded

Ursula, Thanks for the five-star review! Aysa is one of the best in the business at what she does, so we're not surprised you've followed her around. Thanks again for sharing your experiences with us. We'll see you next time!

June 12, 2015

Twice as Nice, Second Service Experience - Second to NONE Last Saturday I took my second vehicle to the service center at Mercedes Benz of The Woodlands. I had some concerns about my 2005 SLK350. I bought it More

by Dave of The Woodlands
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 22, 2015 -

Mercedes-Benz of the Woodlands responded

Dave, Thanks for stopping by to share your thoughts. Maintaining cars as they get a little older can be stressful, and we assembled our team with an eye toward relieving that stress as much as possible. We think we've got a team full of All-Stars here, and we're glad to hear you had such a great experience. Hopefully your SLK350 runs great for years to come, but if not, you know who you can trust to work on it.

June 05, 2015

MBOTW Setting the Bar for Customer Service Excellence My service center experience at Mercedes Benz of the Woodlands recently was pleasant. The employees that interacted with me were friendly, courteous a More

by Dave of The Woodlands
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Escobar
Jun 08, 2015 -

Mercedes-Benz of the Woodlands responded

Dave of the Woodlands, Thank you for your kind works and recommendation to others! WE are so pleased to hear that your Mercedes-Benz service needs have been taken care of. It's our goal to continue to provide delightful experiences for all of our clients! Best regards, Amy Rothenberger

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