Mercedes-Benz of the Woodlands - Service Center

Customer Service First time we made an appointment to get our C-250 serviced. Met with Liz Rincon who did a fabulous job. Facility was beautiful, people were fr First time we made an appointment to get our C-250 serviced. Met with Liz Rincon who did a fabulous job. Facility was beautiful, people were friendly and the service better than I have received at any dealership. Quite happy we have a new dealership in the area that is first class. More

Lloyd is Awesome please see title of review. I already stated Lloys's Awesomeness in the line above. If he were any more awesome, we would all be required to bow to please see title of review. I already stated Lloys's Awesomeness in the line above. If he were any more awesome, we would all be required to bow to him. More

A Luxury Retailer, Not a Car Dealer From reading the reviews, I sense that several people came to MBOTW not because of its location, but because they followed their Service Advisor there From reading the reviews, I sense that several people came to MBOTW not because of its location, but because they followed their Service Advisor there. It was the same for myself. All of the wonderful things that have been said about the other members of the team apply equally to Mike Lange, whom I have been with for many years and two Mercedes. Mike is best in class in a team full of best in class. The facility is beautiful, the service prompt, and everyone working there is friendly, helpful, and welcoming. It is said that the Sales Department sells the first car, but that the Service Department sells the second, third, etc. In that case, MBOTW will be selling lots of cars in the years to come. Living in The Woodlands, MBOTW is very convenient, but if I lived, for example, in Midtown, I would still come to MBOTW. It is worth the journey. Cheers! Jim Connor More

Customer Service the way it should be! State of the art facility! Everyone was so friendly. So many amenities. Great how you can actually view the cars being worked on. Very timely in t State of the art facility! Everyone was so friendly. So many amenities. Great how you can actually view the cars being worked on. Very timely in their service. Our Service Agent, Mike Lange, is perfect in his position. Also, we have dealt with Liz Rincon who is just as wonderful as Mike. So VERY pleased we have our new Mercedes Dealership in The Woodlands! More

Best Service Adviser in the business. My name is Ursula Featherston. I have only taken my car to this dealership twice. The reason for my choosing this particular dealership is Ms. Aysa An My name is Ursula Featherston. I have only taken my car to this dealership twice. The reason for my choosing this particular dealership is Ms. Aysa Anzaldua. She has been my service adviser for as long as I have owned a Mercedes. Ms. Anzaldua is extremely personable, trustworthy, and also extremely knowledgeable. She makes every experience "less painful" by her personality. I would follow her everywhere she goes. I hope that she will stay at Mercedes Benz of the Woodlands for a very long time. She follows up on every service and makes sure that everything was done to my satisfaction. More

Twice as Nice, Second Service Experience - Second to NONE Last Saturday I took my second vehicle to the service center at Mercedes Benz of The Woodlands. I had some concerns about my 2005 SLK350. I bought it Last Saturday I took my second vehicle to the service center at Mercedes Benz of The Woodlands. I had some concerns about my 2005 SLK350. I bought it in 2013 and did not know the service history of the vehicle. Mainly I wanted some type of maintenance plan. I had addressed this to nearby dealership before MBOTW opened for business and never really got any feedback from them. This past Saturday I had the pleasure to meet with Kyle Galindo who is the Service Manager for MBOTW. I can honestly say that I was impressed with the way he took his time with me to hear all my concerns. He said that he would research the maintenance history of my vehicle and suggest a plan of action for maintenance. I now feel that I have someone in my corner. Thanks again Kyle! More

MBOTW Setting the Bar for Customer Service Excellence My service center experience at Mercedes Benz of the Woodlands recently was pleasant. The employees that interacted with me were friendly, courteous a My service center experience at Mercedes Benz of the Woodlands recently was pleasant. The employees that interacted with me were friendly, courteous and knowledgeable. I highly recommend this dealer for all and any of your Mercedes Benz / Sprinter service needs. They take a different approach to customer service that is second to none. I was so impressed with their customer service and attention to detail that I will have my other Mercedes serviced there soon. I highly recommend contacting Amy Rothenberger with any questions or concerns that you may have with this dealership. Amy has a fantastic personality and will answer all your questions. More