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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,723 Reviews
Call Service Center (936) 206-7500

1,723 Reviews of Mercedes-Benz of the Woodlands - Service Center

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March 30, 2024

MBTW has the most outstanding service! ! From the moment I arrived and Gray helped me and then Richard was extremely helpful getting me processed, everything was wonderful!! More

by mcdanielcarla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nic Botusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gray
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Apr 02, 2024 -

Mercedes-Benz of the Woodlands responded

Thank you so much for your kind words about Gray and Richard. We are thrilled to hear that you had such a positive experience with our service. We appreciate your feedback and look forward to welcoming you back again soon!

March 30, 2024

Had my car there for some issues. The staff was very professional and nice. I was also able to work on my computer in privacy while waiting. Fantastic! More

by Kjellbrovig
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Watkins
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Apr 02, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Kjellbrovig, thank you for taking the time to share your positive experience at our dealership. We're thrilled to hear that you found our staff professional and accommodating. We appreciate your feedback!

March 30, 2024

Came in for 70,000 miles scheduled maintenance - Great Service once again from Liz R (and Jacob) and the Service Team. Very much appreciated the loaner ! More

by steveseiler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Mercedes-Benz of the Woodlands responded

Steve, thank you for your loyalty, and for taking the time to share your positive experience with Liz R., Jacob, and our service team. We're thrilled to hear that you had a great service visit and that the loaner was much appreciated. We look forward to serving you again in the future!

March 30, 2024

Repairs were performed as promised. Especially important to us since we live full time in our LTV van. More

by swstroh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Huan Renteria, Jack
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Apr 02, 2024 -

Mercedes-Benz of the Woodlands responded

Hi swstroh! Thank you for sharing your positive experience with us. We're thrilled to hear that the repairs were completed as promised and that we could help keep your LTV van in top shape. We appreciate your feedback and look forward to serving you again in the future!

March 30, 2024

Best dealership to purchase a car from. By far, the best customer service you can ask for. More

by Stephen.stevens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Hiotis
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Apr 02, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Stephen, thank you for choosing our dealership for your car purchase. We are thrilled to hear that you had a great experience with our customer service. . We look forward to serving you again in the future!

March 28, 2024

Always excellent customer service with Liz and service dept. She got me right in for a battery issue. More

by Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Gonzalez, thank you so much for your kind words! We're thrilled to hear that Liz provided you with excellent customer service and efficiently addressed your battery issue. We appreciate your feedback and look forward to serving you again in the future.

March 22, 2024

Personal and efficient service I recommend it. Vanessa did a great job taking care of our needs. More

by Joaquim Portela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Stephens
Other Employees : Vanessa
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Mar 23, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Joaquim, thank you for your positive review! We're thrilled to hear that Vanessa provided you with personal and efficient service. We appreciate your recommendation and look forward to serving you again in the future.

March 22, 2024

First class service! Fast, professional, overall great job taking care of my needs. Highly recommend. More

by bgd1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2024 -

Mercedes-Benz of the Woodlands responded

Hi bgd1000, thank you for the glowing review! We're thrilled to hear that you had a first-class experience with our service. Your satisfaction is our top priority. We truly appreciate your recommendation and look forward to serving you again in the future.

March 20, 2024

Convenient, fast, and professional. Very communicative. My car was in and out, and I was able to have my morning coffee and answer emails while waiting. More

by elizabeth_bolt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2024 -

Mercedes-Benz of the Woodlands responded

Hi elizabeth_bolt , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

March 20, 2024

The service department and customer service at TW Mercedes dealership is phenomenal. John W in the service department and Diego, our sales advisor are always helpful and friendly. Would definitely re More

by jrodasba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Aramayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Watkins
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Mar 23, 2024 -

Mercedes-Benz of the Woodlands responded

Hi jrodasba, thank you so much for your glowing review! We're thrilled to hear that John and Diego provided you with exceptional service. We truly appreciate your recommendation and look forward to serving you again in the future. Thank you for choosing TW Mercedes!

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