Mercedes-Benz of the Woodlands - Service Center

Service on my ML350 2010 We went to the dealer to have our ML350 serviced. We followed Michael Lange from the Houston dealer to the Woodlands. He is the reason we purchased. We went to the dealer to have our ML350 serviced. We followed Michael Lange from the Houston dealer to the Woodlands. He is the reason we purchased....and will continue to purchase.... a Mercedes Benz. I have been purchasing new vehicles since the 1960's and Michael is without peer in taking care of his customer. We have had wonderful experience with our Mercedes vehicles, and Michael has enhanced our experience. Our rental is ready, our service time is short, our notifications are timely. NO ONE enjoys taking a day off to take care of car service, but Michael makes it as painless as possible. More

Fantastic Sales Experience We came into your dealership on a Friday to have our 2015 ML350 serviced (check engine light). While waiting for a loaner I walked thru the showroom We came into your dealership on a Friday to have our 2015 ML350 serviced (check engine light). While waiting for a loaner I walked thru the showroom to see what the 2016 SUV's were doing. There I met Nelson, and told him we were not in the market for a new car, although I really liked the GLE350. So he would have to make us an "OFFER WE COULD NOT REFUSE" before we would buy the car. Well, HE DID!!! Shortly thereafter we drove out in our GLE350! We are very happy with the sales and financing experience we received. On Sunday "mom" told us she wanted a new car but was on a tight budget and would probably settle for a pre-owned. I put in a call to Nelson (yes on Sunday) told him the situation and we made an appointment to meet on Monday. A few hours after meeting Nelson she bought a 2016 C300!! We are ALL very happy!! Mom (age 87) is in the car of her dreams!!! More

Perfect customer service! This was my first visit to the dealership. Liz Rincon was assigned as my service advisor. She was very informed, very helpful and most importantly v This was my first visit to the dealership. Liz Rincon was assigned as my service advisor. She was very informed, very helpful and most importantly very courteous. She took care of the issues for which I brought my vehicle in, put me in a service loaner unit and had my vehicle ready the same day. I had a prior commitment that evening and there was not a problem with me returning the loaner the next morning. When I arrived for pick up, I was in and out of the dealership in less than 15 minutes! I am very pleased and impressed with Liz and MB of the Woodlands. I will be back soon for my Service B. More

I love it! I've been to all the other Mercedes dealerships in Houston and this one is the best. I got a flyer in the mail and decided to try it and I'm go glad I've been to all the other Mercedes dealerships in Houston and this one is the best. I got a flyer in the mail and decided to try it and I'm go glad I did!! Plus Mike Lange is there! I love him! I met him at one of the other dealerships, but then he was gone. Little did I know he was at Mercedes Woodlands! If I had know that I would have been going there a long time ago!! There is a nice area to sit and watch tv, there is a nice little business center with computers (where I spend most of my time) they have food, snacks, drinks. It's lovely. More

great new north Houston Mercedes dealer I have had several cars serviced at the new Mercedes Benz of the Woodlands dealership. I have worked with two of the service advisors, Mike Lange and I have had several cars serviced at the new Mercedes Benz of the Woodlands dealership. I have worked with two of the service advisors, Mike Lange and Liz Rincon. They are both VERY professional, do exactly what they say they will do and make the service experience truly amazing. I have known one of the mechanics (Mark Wright) for many years and I'm so pleased he is there. I would highly recommend this dealer for sales or service. More

Stellar Customer Focus Mercedes-Benz of The Woodlands takes customer service and customer satisfaction to a whole new level. Staff is friendly, competent, and a pleasure to Mercedes-Benz of The Woodlands takes customer service and customer satisfaction to a whole new level. Staff is friendly, competent, and a pleasure to work with at all times. They truly put the customer first and let you know they value your business. More

Outstanding , As Always Routine service was done on-time, as promised with a complimentary car wash. MBOTW does an outstanding job from appointment through completion, with n Routine service was done on-time, as promised with a complimentary car wash. MBOTW does an outstanding job from appointment through completion, with no surprises. Mike Lange is superb, as always. I followed Mike to MBOTW from the dealership where I originally purchased my vehicle. More

Superb Service MBOTW pulls all the stops on providing service to its customers...from scheduling a visit to the very end of the experience (even if it means hanging MBOTW pulls all the stops on providing service to its customers...from scheduling a visit to the very end of the experience (even if it means hanging out a couple of minutes past closing time). Superb service! More

Why we love our Benz Always very accommodating for making an appt. Calls to explain what else they feel needs to be done besides the scheduled service. Makes our day easie Always very accommodating for making an appt. Calls to explain what else they feel needs to be done besides the scheduled service. Makes our day easier when we only have the one car so a loaner is much appreciated. Service is always completeld in a timely manner. When we get it back it is cleaned up looks almost new. So convenient to have o dealer so close to us. More

Best Service Experience from a Mercedes-Benz Dealership Yet We bought our 2007 MB ML350's in Northern Virginia and used 2 dealerships for service up there. This is our second trip to the Mercedes-Benz of the W We bought our 2007 MB ML350's in Northern Virginia and used 2 dealerships for service up there. This is our second trip to the Mercedes-Benz of the Woodlands and on both occasions the service received exceeded expectations. The work to be preformed or not to be performed was reviewed prior to performing it. Our calls for an appointment and for follow-up were returned on time. A very pleasant experience for us. Liz Rincon our Service Advisor was top notch. More