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Mercedes-Benz of the Woodlands - Service Center
The Woodlands, TX
1,752 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,752 Reviews of Mercedes-Benz of the Woodlands - Service Center
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November 06, 2017
Key ignition problem My C250 has been giving us some trouble when we have to take the key off the ignition, this is the second time I have brought it to the dealer and the My C250 has been giving us some trouble when we have to take the key off the ignition, this is the second time I have brought it to the dealer and they say they can't replicate it, though it happens to us all the time. I just wonder if they just want the warranty to expire so I have to pay for the fix? I am going to take the car to Mercedes North to see if they will fix it. More
by LsMz
Employees Worked With
November 05, 2017
Excellent Friendly, fast and efficient service. It was an annual service with a recall fix and detail. They gave me a ride to work and picked me up when the ser Friendly, fast and efficient service. It was an annual service with a recall fix and detail. They gave me a ride to work and picked me up when the service was completed. More
by Car
Employees Worked With
November 01, 2017
Very helpful and excellent service I have been working with Mr. Escobar to fix my car. He’s very helpful and reasonable. He explained everything you need to know about your car. I would I have been working with Mr. Escobar to fix my car. He’s very helpful and reasonable. He explained everything you need to know about your car. I would recommend him to my friends. Thanks for excellent service Mr. Escobar!! More
by Quanle
Employees Worked With
October 31, 2017
Excellent Service Brought car in for B maintenance and rim repairs on a day that was not my scheduled day. The dealership still accomodateld me with a loaner vehicle a Brought car in for B maintenance and rim repairs on a day that was not my scheduled day. The dealership still accomodateld me with a loaner vehicle and promptly got me on my way. Follow up on the status of my repairs was provided later in the day and all work required was properly explained. The loaner vehicle was great and I picked up my repaired freshly washed and clean car without any issues. Excellent service ! More
by Gman18
Employees Worked With
October 25, 2017
Super service! I delayed and delayed taking my car in for much needed routine service. I finally decided to take it in and what a pleasant afternoon I had. I decid I delayed and delayed taking my car in for much needed routine service. I finally decided to take it in and what a pleasant afternoon I had. I decided to wait even though I could have had a loaner car. They have a really nice lounge, snacks, TV and quiet places to just sit and read or knit or whatever.. My service rep (Mike Lange) was very friendly and kept me up to date on the progress of my service. I would recommend this dealership to everybody! More
by Judy W
Employees Worked With
October 24, 2017
Great dealer I didn't buy my mercedes here, but I get it serviced here and It's been a pleasure. They get it right most of the time. I didn't buy my mercedes here, but I get it serviced here and It's been a pleasure. They get it right most of the time. More
by adele miller
October 12, 2017
Another great service experience! I had a couple of tricky issues with my '14 GL450 purchased as a CPO from MB of the Woodlands. Mark Escobar knew exactly what to tell the tech team s I had a couple of tricky issues with my '14 GL450 purchased as a CPO from MB of the Woodlands. Mark Escobar knew exactly what to tell the tech team so that they knew what to look for. Enjoyed riding in a '17 GLE loaner while the techs worked on the car. I got it back with everything fixed. Couldn't be happier! Thanks! More
by pjw1967
Employees Worked With
September 25, 2017
AVOID! Liars and incompetent. I originally Gave the Service Department 5 stars but had to update my review after the completion of my service. Original Review: Service Center wa I originally Gave the Service Department 5 stars but had to update my review after the completion of my service. Original Review: Service Center was great! Donald Hutchins was my Service Advisor and he calmed me down from the stress of an emergency repair, found me a loaner vehicle, and kept me updated on my repairs. I recommend asking for Donald Hutchins. Updated: My car was in the service department for a week, for an AdBlue light where 6 of those days were "spent trying to clear the code". I was flat out lied to by Service Advisor Richard at pick up when he told me me my front license plate was added on like I had requested. Obviously as soon as I went to the car I could tell that was a lie. I was told my Service Advisor did not even put the request in. I was also told a driver side blind spot was resolved with an update and cleaning of sensors but my paperwork says that work was not performed and Richard could not answer my questions on what was done. They also drove my car 120 miles (!) and didn't bother to refill the tank to the level I brought it in at. When there are ample services centers to choose from, I am appalled that a Service Advisor would make such obvious lies. I recommend finding another Service Center. More
by GLK250tll
September 18, 2017
Worst experience ever! Luisa Arias 5 reviews a month ago Not happy at all first of all one of the service him advisor gave my formation to an ex of mine because they are Luisa Arias 5 reviews a month ago Not happy at all first of all one of the service him advisor gave my formation to an ex of mine because they are friends, he texted him letting him know that I was there and I don't know what other information was given! I spoke with the GM and I received a phone call from him and he said he was going to do an investigation and call me back, well he never called me back and I and up finding out who was the employee who shared my information by myself! What a shame that a service advisor broke the companies customer privacy rights by sharing my info to an outsider. On top of this I picked up my car and they didn't even put a sticker on when I my next oil change will be etc. I'm very dissatisfied and disappointed with their lack of service, communication and professionalism. More
by Luisajohana22
Employees Worked With
June 30, 2017
What you expect from MB Have been to several MB dealerships and the service / atmosphere is exactly what you expect ... reinforces one of the reasons you buy MB in the first Have been to several MB dealerships and the service / atmosphere is exactly what you expect ... reinforces one of the reasons you buy MB in the first place More
by ARD
Employees Worked With
