Mercedes-Benz of the Woodlands - Service Center

Service Department Richard Metodiev, service manager/advisor has always provided an outstanding experience in the service department. Richard is very knowledgeable about Richard Metodiev, service manager/advisor has always provided an outstanding experience in the service department. Richard is very knowledgeable about all aspects regarding service and maintenance issues, and is quick to resolve any service issues. Our vehicles are always maintained and repaired to the highest standards at Mercedes-Benz of The Woodlands. Service after the sale is second to none at MBOTW thanks to Richard and his team! More

Yearly Service Complete service by their top rated number one staff. Best customer service I have ever experienced. Liz is the best custermer care agent I have eve Complete service by their top rated number one staff. Best customer service I have ever experienced. Liz is the best custermer care agent I have ever come in contact with. More

great service and always in a timely manner I like the MB Woodlands the best of any MB dealership I have used in Dallas or Houston. The service writer I have, Mike Lange, has been my service man I like the MB Woodlands the best of any MB dealership I have used in Dallas or Houston. The service writer I have, Mike Lange, has been my service man for years having come from another dealer. He gets me in and out quickly. It is great to have a dealership privately owned to take my car to rather than one of the ones owned by the large multi dealer conglomerates.....you just get better service and more personalized service. More

First use of Express Service Had a great experience using Express Service for the first time. It truly was fast. The dealership experience was excellent as usual. Mark Escobar Had a great experience using Express Service for the first time. It truly was fast. The dealership experience was excellent as usual. Mark Escobar took good care of me. More

Normal service of both vehicles. Service A and Service B Donald did an excellent job and I was able to move through very quickly. Facilities are amazing as is the service, very nice experience and will conti Donald did an excellent job and I was able to move through very quickly. Facilities are amazing as is the service, very nice experience and will continue using this dealership More

Another great visit to MBOTW My '14 GL needed new tires, alignment, and state inspection. As always, Mark Escobar set it all up in no time. MB was running a special of $150.00 o My '14 GL needed new tires, alignment, and state inspection. As always, Mark Escobar set it all up in no time. MB was running a special of $150.00 off a set of 4 tires. They include the road hazard which, with the discount, made MB less expensive than Discount Tire. And they did the alignment, so I didn't need to take it to another shop for that. Add in the state inspection, a car wash, and 2 ice cream bars and MBOTW can't be beat!!! Joe Drago came out of his office to say hello to me as well. Always nice to be recognized by management. More

Great Service from Great People again and again!!! I visited Mercedes-Benz of The Woodlands on June 6, 2018 for annual maintenance. My Service Advisor was Mark Escobar. He was busy with a customer at t I visited Mercedes-Benz of The Woodlands on June 6, 2018 for annual maintenance. My Service Advisor was Mark Escobar. He was busy with a customer at the time of my arrival, but made sure to find and greet me when he was free. Mark always has a great attitude and a smile on his face. The Service Manager, Anthony Walding, came by to shake my hand and welcome me to the service center. Anthony is very friendly and has exceptional knowledge of the Mercedes-Benz line up. He has answered many vehicle related questions throughout the years with precision. While waiting for the service I had a nice chat with Marcos Morales who works there as a Sales Client Advisor. Marcos is just another example of very welcoming team member of Mercedes-Benz of The Woodlands. He is always very welcoming and friendly. Overall my service was done in a timely manner, my vehicle was given a courtesy wash and most of all the all the team members that I encountered were friendly and accommodating. I can honestly say that I do not have a negative thing to say about any of my experiences at this dealership. This is the only place that I would bring my vehicle for service. The guys down the street don't even come close to the level of professionalism and attention to details as these folks. I will continue to do business here. Thank you Mercedes-Benz of The Woodlands!!! More

another great experience x 2 Had our GL serviced with ease. My wife had to pick it up and was in and out in a flash. A few days later the TPMS gave her a low tire pressure warni Had our GL serviced with ease. My wife had to pick it up and was in and out in a flash. A few days later the TPMS gave her a low tire pressure warning. She took it to MBOTW and they fixed her up right away. Our service advisor Mark Escobar was not around both times when my wife was there. But the service line people treated her as if he was! Nice to know everyone can be counted upon. More

Mercedes Sprinter Blue DEF issue! Rhonda in service understood my problem- gave me a very reasonable time to bring my van in - had an answer for me in eight hours- and the service team Rhonda in service understood my problem- gave me a very reasonable time to bring my van in - had an answer for me in eight hours- and the service team did an excellent job of getting the work done in a timely manner! More

Hector and Dolly Ortiz’s review We have been coming to this Mercedes Benz Dealorship shortly after we moved back to Houston 20 months ago. We chose them because they are warm and rec We have been coming to this Mercedes Benz Dealorship shortly after we moved back to Houston 20 months ago. We chose them because they are warm and receptive, always willing to serve. We have not found that in all the Mercedes Benz Dealorships. We originally came for service. We have been driving Mercedes since 1984. We recently bought a used Mercedes from you with the help of Kriss. We found him to be ready and available for whatever we needed. We met Kriss months ago when we came for service our car. He was always receptive to us. We told him that we would trade if we found something we wanted. We were contacted once before but we were not interested in that car. As soon as the car came in that we bought, Kriss called us. We responded as soon as we saw the picture of the car, telling him that we were interested, and would be there shortly. As soon as we saw the car, we told Kriss that we wanted to buy it. It was all a very pleasant experience with everyone we worked with. We give thanks to you all. More