Mercedes-Benz of the Woodlands - Service Center

I specified certain items I would need on a car in order to consider purchasing another Mercedes. Marcos searched the cars available and found one that exactly fit my expectations. to consider purchasing another Mercedes. Marcos searched the cars available and found one that exactly fit my expectations. More

George Buchanan is the best. I just bought my 8th car from him this week! He is professional, knowledgeable and very impressive. Thank you George!!! from him this week! He is professional, knowledgeable and very impressive. Thank you George!!! More

If your service advisor is BUSY use mine MR.GASTON REYES MR.GASTON IS A VERY PLEASANT SERVICE ADVISOR TO WORK WITH IN EVERY SENSE AND I DON'T MIND SHARING HIM. I WILL NOT TAKE THIS OPPORTUNITY I HAVE MR.GASTON IS A VERY PLEASANT SERVICE ADVISOR TO WORK WITH IN EVERY SENSE AND I DON'T MIND SHARING HIM. I WILL NOT TAKE THIS OPPORTUNITY I HAVE TO INFLATE THE PORTION OF YOUR BRAIN THAT WE DON'T USE WITH A LOT OF INTERNATIONAL xxxxxxxxx ABOUT HIM SO WITH THAT OUT OF THE WAY,,,, JUST KNOW THAT THERE IS A VERY OUTSTANDING YOUNG PROFESSIONAL SERVICE ADVISOR AT THIS DEALERSHIP NAMED '' GASTON REYES '' More

Attentive, Courteous and Personable Service Last Tuesday I was trying to make a minute service appointment with MBOTW for an "auxiliary battery malfunction" warning. They did not have an appoint Last Tuesday I was trying to make a minute service appointment with MBOTW for an "auxiliary battery malfunction" warning. They did not have an appointment available that fit my immediate need. The person who answered the phone asked if it was OK to put me on hold for a moment. She then returned to the phone a moment later and said to come in and they would try to accommodate me. I was very grateful and immediately drove from across town to the dealership which is located near my home. I was immediately greeted by my service advisor Mark Escobar and we spoke about my concerns. He informed me that my vehicle also had a "recall" that could be attended to while the other service was being done and they also gave my car a courtesy wash. While I was waiting for my services to completed I was approached by two members of management, first Nic Botusan approached me and greeted me by name. He has a very friendly caring manner. Then a little bit later I was approached by Anthony Walding who happens to be the Service Manager. He also greeted me by name. He is very knowledgeable about the products they service and has helped me on many occasions with my current and previous vehicles. As as customer is it very important to feel that my needs are being met by the people who I entrust to provide a service. Especially my vehicle which is used, in my case, on a daily basis. Every time I visit this dealership I am confident that I have made a good if not great decision entrusting them to do the job right the first time. Over the many years that I have done business with Mercedes Benz of The Woodlands I have never been let down. I rate my experience with Mercedes Benz of The Woodlands "Beyond Exceptional". More

Pre-Paid Maintenance and Extended Limited Warranty on a CPO Arturo - thanks very much for reviewing the aspects of the above plans, the options within each and generating the paperwork QUICK QUICK. I appreciat Arturo - thanks very much for reviewing the aspects of the above plans, the options within each and generating the paperwork QUICK QUICK. I appreciate it. That makes the third MB vehicle we have collaborated on from MB of The Woodlands. Again, thanks. Steve More

60k service went great! Had my '14 GL450 in for 60k service. Big items were spark plugs and brake fluid changeout. When I arrived my usual service adviser Mark was not at hi Had my '14 GL450 in for 60k service. Big items were spark plugs and brake fluid changeout. When I arrived my usual service adviser Mark was not at his desk. His colleague Liz Rincon began the check in process and paperwork for loaner so as not to delay me. That's teamwork!. Got GL back 6 hours later. Reliable car, reliable service! More

STAY AWAY FROM THE SERVICE/REPAIR DEPARTMENT They only want to find ways to get some cash out of you, especially when you get to them with a car warranty. At least 3 o 4 times i have taken my 201 They only want to find ways to get some cash out of you, especially when you get to them with a car warranty. At least 3 o 4 times i have taken my 2013 GL 450 for either repair or service and they will always come out with "things that need attention or repaired". Other reviews here have confirmed too, because if you take it to other plcaces they will tell you is not true. Plus, their technicians either dont know what they are doing or they try to repair it for the least, why? The 3 or 4 times i have taken my GL to them, its never fixed the first time i got back (after being on thier shop for 3-4 business days) to pick it up. My recommendation is not based on a first time situation but more than 3 times, so hope you listen to me. This is an unethical place for your car to be serviced or repaired. STAY AWAY FROM THEM. More