Mercedes-Benz of the Woodlands - Service Center

STAY AWAY FROM THE SERVICE/REPAIR DEPARTMENT They only want to find ways to get some cash out of you, especially when you get to them with a car warranty. At least 3 o 4 times i have taken my 201 They only want to find ways to get some cash out of you, especially when you get to them with a car warranty. At least 3 o 4 times i have taken my 2013 GL 450 for either repair or service and they will always come out with "things that need attention or repaired". Other reviews here have confirmed too, because if you take it to other plcaces they will tell you is not true. Plus, their technicians either dont know what they are doing or they try to repair it for the least, why? The 3 or 4 times i have taken my GL to them, its never fixed the first time i got back (after being on thier shop for 3-4 business days) to pick it up. My recommendation is not based on a first time situation but more than 3 times, so hope you listen to me. This is an unethical place for your car to be serviced or repaired. STAY AWAY FROM THEM. More

Service Department Richard Metodiev, service manager/advisor has always provided an outstanding experience in the service department. Richard is very knowledgeable about Richard Metodiev, service manager/advisor has always provided an outstanding experience in the service department. Richard is very knowledgeable about all aspects regarding service and maintenance issues, and is quick to resolve any service issues. Our vehicles are always maintained and repaired to the highest standards at Mercedes-Benz of The Woodlands. Service after the sale is second to none at MBOTW thanks to Richard and his team! More

Yearly Service Complete service by their top rated number one staff. Best customer service I have ever experienced. Liz is the best custermer care agent I have eve Complete service by their top rated number one staff. Best customer service I have ever experienced. Liz is the best custermer care agent I have ever come in contact with. More

great service and always in a timely manner I like the MB Woodlands the best of any MB dealership I have used in Dallas or Houston. The service writer I have, Mike Lange, has been my service man I like the MB Woodlands the best of any MB dealership I have used in Dallas or Houston. The service writer I have, Mike Lange, has been my service man for years having come from another dealer. He gets me in and out quickly. It is great to have a dealership privately owned to take my car to rather than one of the ones owned by the large multi dealer conglomerates.....you just get better service and more personalized service. More

First use of Express Service Had a great experience using Express Service for the first time. It truly was fast. The dealership experience was excellent as usual. Mark Escobar Had a great experience using Express Service for the first time. It truly was fast. The dealership experience was excellent as usual. Mark Escobar took good care of me. More

Normal service of both vehicles. Service A and Service B Donald did an excellent job and I was able to move through very quickly. Facilities are amazing as is the service, very nice experience and will conti Donald did an excellent job and I was able to move through very quickly. Facilities are amazing as is the service, very nice experience and will continue using this dealership More

Another great visit to MBOTW My '14 GL needed new tires, alignment, and state inspection. As always, Mark Escobar set it all up in no time. MB was running a special of $150.00 o My '14 GL needed new tires, alignment, and state inspection. As always, Mark Escobar set it all up in no time. MB was running a special of $150.00 off a set of 4 tires. They include the road hazard which, with the discount, made MB less expensive than Discount Tire. And they did the alignment, so I didn't need to take it to another shop for that. Add in the state inspection, a car wash, and 2 ice cream bars and MBOTW can't be beat!!! Joe Drago came out of his office to say hello to me as well. Always nice to be recognized by management. More

Great Service from Great People again and again!!! I visited Mercedes-Benz of The Woodlands on June 6, 2018 for annual maintenance. My Service Advisor was Mark Escobar. He was busy with a customer at t I visited Mercedes-Benz of The Woodlands on June 6, 2018 for annual maintenance. My Service Advisor was Mark Escobar. He was busy with a customer at the time of my arrival, but made sure to find and greet me when he was free. Mark always has a great attitude and a smile on his face. The Service Manager, Anthony Walding, came by to shake my hand and welcome me to the service center. Anthony is very friendly and has exceptional knowledge of the Mercedes-Benz line up. He has answered many vehicle related questions throughout the years with precision. While waiting for the service I had a nice chat with Marcos Morales who works there as a Sales Client Advisor. Marcos is just another example of very welcoming team member of Mercedes-Benz of The Woodlands. He is always very welcoming and friendly. Overall my service was done in a timely manner, my vehicle was given a courtesy wash and most of all the all the team members that I encountered were friendly and accommodating. I can honestly say that I do not have a negative thing to say about any of my experiences at this dealership. This is the only place that I would bring my vehicle for service. The guys down the street don't even come close to the level of professionalism and attention to details as these folks. I will continue to do business here. Thank you Mercedes-Benz of The Woodlands!!! More

another great experience x 2 Had our GL serviced with ease. My wife had to pick it up and was in and out in a flash. A few days later the TPMS gave her a low tire pressure warni Had our GL serviced with ease. My wife had to pick it up and was in and out in a flash. A few days later the TPMS gave her a low tire pressure warning. She took it to MBOTW and they fixed her up right away. Our service advisor Mark Escobar was not around both times when my wife was there. But the service line people treated her as if he was! Nice to know everyone can be counted upon. More