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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,621 Reviews
Call Service Center (936) 206-7500

1,621 Reviews of Mercedes-Benz of the Woodlands - Service Center

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November 21, 2023

Very professional job! The estimate was accurate and the work was done well. We were very pleased! More

by r.tate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Watkins
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Nov 22, 2023 -

Mercedes-Benz of the Woodlands responded

Hi R. Tate, thank you so much for your review! We're thrilled to hear that you had a positive experience with our service. It was a pleasure working with you, and we're glad that we could meet your expectations. If you need any further assistance, please don't hesitate to reach out.

Helpful
November 17, 2023

Car was ready before promised. ....We were notified by text and picked up our shiny clean car Everything at MBOTW is first class!!!!! More

by Sambo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2023 -

Mercedes-Benz of the Woodlands responded

Hi Sambo! Thank you so much for your kind words and for choosing MBOTW. We're thrilled to hear that you had a great experience with us, from the timely completion of your car to the cleanliness. We strive to provide a first-class service, and we're glad we were able to meet your expectations. We look forward to serving you again in the future!

Helpful 1
November 16, 2023

Excellent service as always - from the moment you drive into the Service Center! Gaston handled my regular service plus a few extras with great ease. More

by jhorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2023 -

Mercedes-Benz of the Woodlands responded

Hi jhorton, thank you for your kind words! We're thrilled to hear that Gaston provided you with excellent service at our Service Center. We appreciate your continued support and look forward to serving you again in the future.

Helpful
November 14, 2023

I called the dealer at 6pm to make an appointment for a noise my brake pedal was making. They had one first thing in the morning so of course on the way in it was raining and I couldn't hear the noise. I More

by slkittrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob, Man who supervises the shop who found the problem
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Nov 21, 2023 -

Mercedes-Benz of the Woodlands responded

Hi slkittrell, thank you for taking the time to share your positive experience with us! We're glad we could assist you with your brake pedal issue and provide efficient service. Your satisfaction is our priority, and we appreciate your kind words. If you have any further questions or concerns, feel free to reach out.

Helpful
November 10, 2023

The best dealership relationship to date. I have purchased many cars over the years and none compare to the attention, service, and assistance given at Mercedes of The Woodlands. Not enough More

by JGould73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nic Botusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcos Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah Martinez
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Nov 21, 2023 -

Mercedes-Benz of the Woodlands responded

Hi JGould73, thank you so much for your kind words and for choosing Mercedes of The Woodlands. We're thrilled to hear that you had such a positive experience with our team. Providing excellent service and attention to our customers is always our top priority. We appreciate your support and look forward to assisting you again in the future.

Helpful
November 09, 2023

Wonderful service experience ❤️ convenient to also complete state inspection. Thank you Team Woodlands Mercedes Benz More

by melodyjames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Aramayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2023 -

Mercedes-Benz of the Woodlands responded

Melody, thank you so much for your kind words! We're thrilled to hear that you had a wonderful service experience with us, and we appreciate your feedback. We're glad we could make your state inspection convenient as well. Thank you for choosing Mercedes Benz of The Woodlands ❤️

Helpful
November 08, 2023

I was able to get an appointment for battery replacement the same day, which was very helpful. Excellent service. More

by Sudharma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2023 -

Mercedes-Benz of the Woodlands responded

Hi Sudharma , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

Helpful
November 04, 2023

Attention to detail and great communication. Always helpful and ahead of game. Great guy. Thank you. More

by caesarivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2023 -

Mercedes-Benz of the Woodlands responded

Thank you for your review. We always strive to provide excellent attention to detail and communication. It's great to hear that you found our team helpful and ahead of the game. We appreciate your support!

Helpful
November 03, 2023

The service was great. No long wait. Everyone was friendly and helpful. My service representative, Richard explained what was wrong and how much it would cost up front. More

by R Roberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2023 -

Mercedes-Benz of the Woodlands responded

Hi R. Roberts, thank you for your kind review! We're thrilled to hear that you had a great experience with our team. Providing friendly and efficient service is our priority, and we're glad that Richard was able to assist you. If you have any further questions or need assistance in the future, feel free to reach out.

Helpful
November 02, 2023

We have purchased three cars from MBTW and have been extremely satisfied. Martin Korn has been a real pro to deal with and the service is a main reason we keep coming back. More

by h_kulesza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2023 -

Mercedes-Benz of the Woodlands responded

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our team, especially with Martin Korn. We appreciate your loyalty and look forward to serving you again in the future.

Helpful
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