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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,770 Reviews

1,770 Reviews of Mercedes-Benz of the Woodlands - Service Center

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July 27, 2024

Stress free, simple, easy maintenance appointment this week. They even surprised me with new wipers. They constantly exceed my expectations in the service department. More

by Deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Someone pitched in for Gaston
Jul 29, 2024 -

Mercedes-Benz of the Woodlands responded

Deb, thank you for your kind words! We are thrilled to hear about your stress-free experience and that our team exceeded your expectations. We appreciate your feedback and look forward to providing you with exceptional service again in the future.

July 26, 2024

The professionalism and genuine care for customers is truly commendable. I felt valued throughout the entire process, and it reassured me that I made the right choice in choosing MB Woodlands dealership. More

by Andrea Cain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Gallucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Walding
Jul 29, 2024 -

Mercedes-Benz of the Woodlands responded

Andrea, thank you so much for sharing your positive experience with us! We are thrilled to hear that you felt valued and well taken care of during your visit with us. Your satisfaction is our top priority, and we look forward to serving you again in the future.

July 25, 2024

Yesterday I had dropped my car off for its annual service earlier than my appointment. Mark, my advisor and the transportation team were very accommodating to my busy schedule. I was transported to my of More

by Keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Keith! Thank you for taking the time to share your positive experience with us. We're thrilled to hear that Mark and our transportation team were able to accommodate your busy schedule seamlessly. Providing excellent customer service is always our top priority. We look forward to serving you again in the future!

July 25, 2024

Service advisors always professional and prompt. My constructive feedback would be to add more employees on driveway during check-in process. There used to be more, but recently they’ve has been sev More

by rebrichardson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Mercedes-Benz of the Woodlands responded

Thank you for your valuable feedback! We appreciate your suggestion regarding the check-in process and will definitely take it into consideration for improvement. We're glad to hear that you still had a positive experience overall. We look forward to serving you again soon!

July 23, 2024

My experience at MB of The Woodlands was excellent as always. Greeted with a smile and quick service, my vehicle was ready in no time. Even with very short notice, the Service Dept got me in on a busy Fr More

by pamp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Walding
Jul 24, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Pamp, thank you for taking the time to share your positive experience at MB of The Woodlands! We're thrilled to hear that you were greeted with a smile and received quick service. We appreciate your kind words and look forward to serving you again in the future.

July 23, 2024

Recently had my 2013 ML serviced. The customer waiting area was clean and welcoming ( great breakfast sandwiches and muffins!). Services were completed timely. Mark Escobar, as always More

by mxgriffin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2024 -

Mercedes-Benz of the Woodlands responded

Hi mxgriffin, thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed our customer waiting area and that Mark provided excellent service. We appreciate your feedback and look forward to serving you again in the future.

July 21, 2024

Great service! Fast, honest, friendly, and reliable. Would 100% recommend Mercedes Benz of the Woodlands More

by brittany
Recommend Dealer
Yes
Employees Worked With
Jacob
Jul 22, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Brittany! Thank you so much for your kind words about our service at Mercedes Benz of the Woodlands. We are thrilled to hear that you had a great experience with us and appreciate your recommendation. We look forward to serving you again in the future!

July 21, 2024

EXCELLENT! That about sums it up!! You will not go wrong with MBZ of The Woodlands! Incredible customer service! A++ all around!! More

by HMiller
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Mercedes-Benz of the Woodlands responded

Hi HMiller! Thank you so much for your amazing review! We're thrilled to hear that you had an excellent experience with us at MBZ of The Woodlands. Providing top-notch customer service is our priority, and we're so glad that you were satisfied. We look forward to serving you again!

July 20, 2024

The best service always. Will continue to use for service and purchasing new vehicles. Gaston and Juan are the best! More

by timsteenwyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Mercedes-Benz of the Woodlands responded

Tim, thank you so much for your kind words! We're thrilled to hear that you had a great experience with Gaston and Juan. We appreciate your loyalty and look forward to assisting you with any future vehicle needs. Thank you for choosing us!

June 19, 2024

Check in was easy and very professional. Juan, my service rep, spent time with me as I conveyed any concerns I had about my vehicle. He kept me informed while my vehicle was in the shop a More

by Peter Toung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Renteria
Jun 21, 2024 -

Mercedes-Benz of the Woodlands responded

Peter, thank you for sharing your positive experience with us! We're thrilled to hear that Juan provided you with excellent service and kept you informed throughout your visit. We appreciate your feedback and look forward to serving you again in the future.

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