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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,674 Reviews

1,674 Reviews of Mercedes-Benz of the Woodlands - Service Center

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March 01, 2021

I’ve been to two different Mercedes dealerships in north Houston. Mercedes-Benz of The Woodlands was by far the better experience. I chose to buy and have my car serviced here for the fact that customer s More

by Anni T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Toni Jones, Noelia Salazar-Murphy , MARY DAMIAN
Mar 01, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to leave us a review! We are pleased to hear that we were able to provide you with top-notch service and we hope to continue to live up to your expectations for years to come!

February 28, 2021

The Service is very fast and professional.The team is The Service is very fast and professional. The team is extremely helpful and welcoming. Waiting area very convenient to either get some work done or More

by mohab.kassem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review! We are happy to hear about your service experience! We hope to see you again in the future!

February 27, 2021

Service at Mercedes Benz of the Woodlands is always a pleasure. I actually look forward to my visits. Liz and the whole team are great. More

by AJL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review! We appreciate your kind words and can't wait to see you at your next visit!

February 27, 2021

Excellent service .Friendly, good communication and understanding of specific customer service items that were brought up and prompt follow-up. Battery replaced under garantee at no charge. More

by E.B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review! We love to hear about your experience with our service department! We hope to continue to provide you with positive service experiences!

February 27, 2021

Professional, immediate attention, knowledge, communication, courtesy! Problem solved!.Time/schedule consideration, Everyone with who me I came into contact treated me with complete focus and c More

by sprepsold17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to leave us a review! We are happy to hear we were able to help you address your service needs! We hope to continue to provide you with excellent service for years to come!

February 27, 2021

Great service as one expects from a top-tier dealership. A quick turn on my vehicle and all work professionally handled. Highly recommended team to work with. More

by protean5461
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review! We love to hear about your experience with our service department! We hope to see you again in the future!

February 25, 2021

Excellent service and professional staff! My initial phone conversation assessed my problem immediately and provided the proper information for a complete repair in a timely manner. More

by shataymar1986
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review! We are so happy to hear about about your service experience! We hope to see you again in the future!

February 24, 2021

Excellent!! The people and service was GREAT. Gaston has been really awesome to work with. He has helped us several times. He is professional and very knowledgeable. More

by micheleword
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes
Feb 24, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review! We are glad to hear about your experiences with Gaston. We hope to see you again in the future!

February 24, 2021

Excellent service. Very well organized and they pay attention to detail. Mark, my service writer, was a pleasure to talk to and he made the experience absolutely top notch! More

by Mark Frazier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review! We are pleased to hear about your service experience with Mark! We hope to see you again in the future!

February 23, 2021

Excellent and detail oriented personnel provided a great level of service! Mike and his team are highly recommended. All that a client could wish for. More

by ESB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review! We appreciate your business and hope to keep Mike as your service advisor for years to come!

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