Mercedes-Benz of the Woodlands - Service Center

Overall great experience! I was contacted before my service appointment via phone giving me the option of another service date with a loaner car or shuttle due to length of service B . Also while I wai service appointment via phone giving me the option of another service date with a loaner car or shuttle due to length of service B . Also while I waited I was shown a separate office area I could work in by Liz . Very accommodating thank you More

Recently I had a Service Appointment for my SL to address an Engine Light - Donald Hutchins and the Technicians addressed that promptly and during the follow-up test drive heard a suspension / steering noise an Engine Light - Donald Hutchins and the Technicians addressed that promptly and during the follow-up test drive heard a suspension / steering noise and advised me of same - put the vehicle up to troubleshoot and discovered a faulty pulsation damper for the electro-hydraulic suspension system. I was very impressed at the proactive attitude by the Service Department to ensure my vehicle was delivered back to me with every known issue addressed. Thanks very much, Steve Seiler More

Mark and the whole staff are always professional and thorough! The waiting area is very nice, but I've never experienced a long wait. Very efficient operation! thorough! The waiting area is very nice, but I've never experienced a long wait. Very efficient operation! More

The waiting area and showroom are great but it's people that make the difference from the initial call to schedule an appointment to when you are taken to your car on departure. Mike Lange knows what he i that make the difference from the initial call to schedule an appointment to when you are taken to your car on departure. Mike Lange knows what he is suppose to know and has good people skills. I believe the service performed on my car every time is the BEST. More

Arrived late in the day with a screw in one of my tires. Was almost ready for new tires and they had some in stock and were running a discount. Mike Lange got my new tires installed and ready to go by 6:30, Was almost ready for new tires and they had some in stock and were running a discount. Mike Lange got my new tires installed and ready to go by 6:30, great service! More

GREAT SERVICE! My recent service on my 2018 C300 was great! My Service Manager, Mike was incredibly helpful, knowledgeable and friendly. They got the work done very quickly and he was a great communic great! My Service Manager, Mike was incredibly helpful, knowledgeable and friendly. They got the work done very quickly and he was a great communicator about the whole process. I will get all my service done here in the future with Mike. More

I’m so happy the service doing great and friendly people , and I’m not take long time to wait my airbag replacement .see y’all. people , and I’m not take long time to wait my airbag replacement .see y’all. More

my recent service on my 2018 mercedes GLC300 was awesome efficient, friendly, affordable, speedy, comfortable and accommodating. I enjoyed a brief 2 hour wait in visitor room. efficient, friendly, affordable, speedy, comfortable and accommodating. I enjoyed a brief 2 hour wait in visitor room. More

Donald Hutchins and his team provided excellent service as always. Everyone we encountered while visiting was professional and friendly, and made us feel welcome. The reception area is always very clean as always. Everyone we encountered while visiting was professional and friendly, and made us feel welcome. The reception area is always very clean and inviting, and we never have to wait very long. Donald is my 'go-to' person for pretty much all things Mercedes and is one of the main reasons we keep our business with MBOTW. The entire dealership is a class act business with a heart, and it definitely shows in all they do--they personify Mercedes motto "the best or nothing". More

I went in for service after making an appointment. Service was performed in an hour. Had just enough time to read my emails and drink a coffee. I would say the worst part of the service was having Service was performed in an hour. Had just enough time to read my emails and drink a coffee. I would say the worst part of the service was having to write a 25 word or more essay on the service I received. So now someone has to read this trivial posting. More