Mercedes-Benz of the Woodlands - Service Center

Scheduling maintenance is easy and flexible if you need to make a change. Mike Lange has been my service advisor since our purchase of a 2016 C300. He is not only polite, but managed to get my vehicle se to make a change. Mike Lange has been my service advisor since our purchase of a 2016 C300. He is not only polite, but managed to get my vehicle serviced while I waited, barely an hour. The greeting upon entry into Service is always top notch and the customer are for waiting and refreshments is impeccable. Thanks, MBOTW... More

MBOTW has Excellent Customer Service! I have been a car owner for more than 40 years and have never experienced customer service like that offered by The Woodlands dealership. Mark Escobar goes the extra owner for more than 40 years and have never experienced customer service like that offered by The Woodlands dealership. Mark Escobar goes the extra mile to ensure that things are done right and in a timely manner. And he communicates every step of the way. There are no surprises. We bought our first Mercedes two years ago and our second one year ago and will continue to drive Mercedes from now on. More

WONDERFUL DEALERSHIP with GREAT Customer Service!! The Staff is always very friendly and willing to help in anyway. As soon as the door lifts, the GREAT customer service begins!! Staff is always very friendly and willing to help in anyway. As soon as the door lifts, the GREAT customer service begins!! More

Service has always been efficient. Overall pleasant experience with a nice waiting area. No pressure on ad on items to the service and the car is returned exceptionally clean. . experience with a nice waiting area. No pressure on ad on items to the service and the car is returned exceptionally clean. . More

This Realtor from Houston drives 84 miles round-trip to have my car serviced @ Mercedes Benz of the Woodlands. Michael Lange and the entire service team continually provide ethical and timely service. I have my car serviced @ Mercedes Benz of the Woodlands. Michael Lange and the entire service team continually provide ethical and timely service. I know I can trust my "black beauty" with their highly trained & certified service technicians. AND If you wait in the lounge they have a refrigerator full of cold drinks, snacks, WiFi/Television and wonderfully comfortable leather massage chairs. Thank You MB of W for taking such good care of me and my girl! More

-Excellent customer service-Always on time-Friendly -Excellent customer service -Always on time -Friendly staff at the reception of the vehicle as well as inside the facilities. -Great experience at -Excellent customer service -Always on time -Friendly staff at the reception of the vehicle as well as inside the facilities. -Great experience at the Woodlands facility More

MBOTW is one of the best dealerships around. They are true masters of customer service and make you feel welcomed. I’m proud to own a Mercedes because MBOTW makes me feel part of their family. true masters of customer service and make you feel welcomed. I’m proud to own a Mercedes because MBOTW makes me feel part of their family. More

Outstanding service. Brought our '19 GLC 300 4matic in for standard B (30K) service. On check in I expressed concern with the rear suspension (performance and and noise not to "spec"). The service mgr t for standard B (30K) service. On check in I expressed concern with the rear suspension (performance and and noise not to "spec"). The service mgr test drove the vehicle, put it on the chassis test stand and confirmed the issue. Both rear shocks and mounting hardware were replaced under warranty. Our service advisor Liz kept us appraised of the findings and the status of the repair work. The service technician test drove the vehicle again after the work was completed to ensure this resolved both the performance and noise issues. The car was returned washed and cleaned. Car feels great now. Thanks MBOTW for addressing this issue promptly and professionally. More

The service department provides prompt and quality service. I called in the morning with an emergent tire issue and my appointment was scheduled for the next hour. service. I called in the morning with an emergent tire issue and my appointment was scheduled for the next hour. More

Mike was very professional. Did not rush me if I had a question. All service was done to Mercedes standard, which is still very high and the car runs great as a result. This is a great dealership and I question. All service was done to Mercedes standard, which is still very high and the car runs great as a result. This is a great dealership and I always enjoy coming here, except my car runs well so it is usually an annual trip. More