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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,770 Reviews
Call Service Center (936) 206-7500

1,770 Reviews of Mercedes-Benz of the Woodlands - Service Center

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August 26, 2024

Always love coming here. Usually getting your car serviced is a pain but at MBOW it's awesome. Beautiful waiting area, drinks, snacks and my advisor Isaiah is always awesome. More

by jswierczek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2024 -

Mercedes-Benz of the Woodlands responded

Thanks for the fantastic feedback, jswierczek! We're thrilled to hear you enjoy your visits and appreciate the amenities we offer. Isaiah truly goes above and beyond, and we're glad he made your experience awesome. We look forward to seeing you again soon!

August 24, 2024

Always first class service! Gaston and his team go above and beyond to make sure you are taken care of. More

by traylor0509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Mercedes-Benz of the Woodlands responded

Thank you, Traylor! We’re thrilled to hear you had a first-class experience with Gaston and the team. Our goal is to always go above and beyond for our customers, and your feedback means the world to us. We appreciate your support!

August 23, 2024

very good service for my vehicle. very friend to customer and carefully to check my vehicle. More

by mtl87323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Mercedes-Benz of the Woodlands responded

Thank you, mtl87323! We're thrilled to hear you had a great experience with our service team. Your satisfaction is our priority, and we appreciate your kind words about our friendly and careful approach. Looking forward to serving you again!

August 21, 2024

Great service and much shorter wait time than anticipated. I have owned 2 Mercedes for over 2 years and the service department has been incredible. More

by Jenndossey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Jenndossey, thank you for sharing your positive experience with our service department! We are thrilled to hear that you found our wait time to be shorter than expected. We appreciate your loyalty as a Mercedes owner and look forward to continuing to provide you with excellent service.

August 21, 2024

Check engine light resolved in 24 hours! Jack kept me informed throughout the whole process - diagnosis, repair, and let me know as soon as the car was ready. First time getting the ve More

by Wi_Deg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
XAVIER VARGAS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Burgoyne
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Aug 22, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Wi_Deg! Thank you for sharing your positive experience with us. We're thrilled to hear that Jack provided excellent communication and service throughout the repair process. We strive to deliver top-notch service and are glad you were pleased with your experience. We look forward to serving you again in the future!

August 20, 2024

Great service experience every time. Mark is always fantastic to work with and communicates throughout the service to keep us updated. More

by Nick.toups90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Nick! Thank you for the kind words about our service and Mark. We're thrilled to hear that you have consistently had a great experience with us. Communication is key, and we're glad Mark is keeping you informed every step of the way. We appreciate your feedback!

August 20, 2024

I purchased my car about 5 years ago and have been very happy with their sales and service. More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Alex, thank you for sharing your positive experience with us! We're thrilled to hear that you've been satisfied with both our sales and service over the past five years. We appreciate your continued support and look forward to serving you for many more years to come!

August 14, 2024

I recently had my tire replaced. The service was quick and John kept me informed of the status. When additional issues were discovered, John explained to me what was going on. He eve More

by micheleword
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Michele! Thank you for sharing your positive experience with us. We're thrilled to hear that John provided you with excellent service and went above and beyond by keeping you informed every step of the way. We appreciate your feedback and look forward to serving you again in the future.

August 13, 2024

Very patient with a new owner. Prompt and courteous. Explained everything. Made recommendations to help. More

by CP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

Mercedes-Benz of the Woodlands responded

Hi CP, thank you for taking the time to share your experience with us! We're thrilled to hear that you found our team patient, prompt, and courteous. It's great to know that our recommendations were helpful to you. We appreciate your feedback and look forward to serving you again in the future!

August 10, 2024

Recently had my MB windshield replaced. Dealership did a fantastic job, and my service advisor, John, was top tier. More

by lesliebx3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Alpha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nic Botusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Aramayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Gallucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Leslie! Thank you so much for sharing your positive experience with us. We're thrilled to hear that our team, especially John, provided you with top-tier service during your windshield replacement. Your feedback means a lot to us and we appreciate your support!

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