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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,674 Reviews

1,674 Reviews of Mercedes-Benz of the Woodlands - Service Center

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July 24, 2021

Great timely service and like working with advisor Richard Metodiev, who is extremely knowledgeable and helpful! Store is always very clean with nice treats in the waiting area. More

by GT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review. We are happy to hear about your service experience with Richard! We hope too see you again in the future!

July 24, 2021

Very timely and professional. Love going to Mercedes Benz of The Woodlands. Great service. I would highly recommend the service department. Car is returned super clean! More

by Rjblanco22
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny
Aug 10, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review. We are happy to hear that the service department has been able to live up to your expectations! We can't wait to see you again in the future!

July 23, 2021

The service manager was top notch, she was very informative and what service she said would take place was exactly what took place. The service there was excellent. More

by jack.juarez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review. We are so happy to hear about your excellent service experience! We hope to have the pleasure of working with you again in the future!

July 23, 2021

Best professional car service I’ve ever had for routine maintenance. All employees from the front desk, the lovely lady taking out the trash, my service manger Mr. Hutchins. My experience has always been p More

by tlsibal
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donald Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to leave us a review. We are happy to hear not only about your service experience, but your experience as a whole. We hope to continue living up to your expectations and can't wait to see you again!

July 22, 2021

I always recommend MBOTW to my friends because of their GREAT service department. Mark Escobar goes above and beyond to assure I understand the scope of the work being performed and the cost & the time inv More

by plcoat
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to leave us a review. We are so happy to hear that Mark has been able to provide you with great service on your vehicle! We hope to continue living up to your expectations for years to come!

July 21, 2021

Great Service and fast turn around. Every visit has gone smoothly. I highly recommend Richard Metodiev in the service department at Mercedes Benz of The Woodlands. More

by raiderpower
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review. We are so happy to hear about your experience with Richard! We hope to see you again soon!

July 21, 2021

Super happy with the service. Always a pleasure to Super happy with the service. Always a pleasure to interact with the entire Mercedes-Benz Team from the arrival to drop the car to Mike Lange who is More

by Sam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to leave a review. We are so happy to hear about your experiences with Mike and our team as a whole. We hope to continue living up to your expectations for years to come!

July 20, 2021

Mark the shop foreman and Liz provide an excellent experience during our visits. Mark was able to quickly resolve our reason for the visit. Mark arranged for a shuttle to take us home and our vehicle More

by dslaughlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : 5 Stars - Mark Shop Foreman
Jul 20, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review. We are so happy to hear about your experience with Mark and Liz! We hope to see you again in the future!

July 20, 2021

Our GLE350 has some service issues that the computers could not pick up. A factory reset was done and hopefully that will fix the issues. I would still recommend this location and staff were very nice. More

by cb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review. We are happy to hear about your service experience! We hope to see you again in the future!

July 18, 2021

Mike Lange always makes me feel like a valued customer and friend. The waiting area is always clean and well maintained. Scheduling service is very easy. More

by LeeBob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review. We are happy to hear about your experiences with Mike. We also appreciate your kind words for our dealership. We hope to see you again soon!

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