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Mercedes-Benz of the Woodlands - Service Center
The Woodlands, TX
1,751 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,751 Reviews of Mercedes-Benz of the Woodlands - Service Center
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February 20, 2025
I wanted to take the time to write this review because I received the most amazing service. From the moment I called to make the appointment, until my boss's car was finished. When I arrived at the dealersh received the most amazing service. From the moment I called to make the appointment, until my boss's car was finished. When I arrived at the dealership I was greeted by Isaiah Martinez. He kept me informed the entire process from the beginning until my boss's car was finished. He also had the car delivered to my office once it was done because I did not have the time to make it to the dealership. Isaiah has definitely earned a new service customer. More
by jami_weed
Employees Worked With
February 19, 2025
MBOTW delivered as promised, great service once again. Special thanks to John Watkings, he knows to perfection what you need and make things happen ASAP. Such a great guy. Special thanks to John Watkings, he knows to perfection what you need and make things happen ASAP. Such a great guy. More
by pta
February 18, 2025
This dealership consistently delivers excellent customer service and that’s why I frequent this dealership with my business and service needs. Keep providing that level of service and I’ll continue to suppo service and that’s why I frequent this dealership with my business and service needs. Keep providing that level of service and I’ll continue to support my local Mercedes Benz dealership. More
by myronhopes
Employees Worked With
February 18, 2025
Always kept me updated on diagnosis of problems on my car. Let me know when complete and charges as they did. car. Let me know when complete and charges as they did. More
by Sbb22broad
Employees Worked With
February 16, 2025
We are very pleased with the service department and Dealership at MBOTW. John is our service advisor. He is courteous, very knowledgeable and professional. It all started with David Gonzalez our sale Dealership at MBOTW. John is our service advisor. He is courteous, very knowledgeable and professional. It all started with David Gonzalez our sales advisor, when we purchased our first MB a few years ago. He was patient with us and made it smooth and very enjoyable. We will be asking for David again when we’re ready to get another car. Also, the snack bar is a plus. Thank you for having a great staff!! Rose P More
by Roseap1219
February 15, 2025
Great experience, especially after a horrible experience with NTB on another vehicle. The mechanic’s video was awesome & gave great confidence in us that the work was being done properly. with NTB on another vehicle. The mechanic’s video was awesome & gave great confidence in us that the work was being done properly. More
by Andre Carter
Employees Worked With
Jacob Brown
February 12, 2025
I have owned a Mercedes Benz for over 20 years now and The Woodlands Mercedes Benz Dealership is by far the best Mercedes dealership. Liz Rincon, my service advisor, has always be a pleasure to work with The Woodlands Mercedes Benz Dealership is by far the best Mercedes dealership. Liz Rincon, my service advisor, has always be a pleasure to work with. More
by wendyheickman1
Employees Worked With
February 09, 2025
We consistently receive terrific service at MBW. Gaston, my service advisor, is terrific. He is very responsive and great at keeping me informed so I know my car’s repair status. The dealership is a Gaston, my service advisor, is terrific. He is very responsive and great at keeping me informed so I know my car’s repair status. The dealership is always beautiful and clean, full of friendly people. More
by Craig
Employees Worked With
February 09, 2025
Excellent service Professional Efficient Quality Liz R is an awesome service rep! Snacks and drinks very good too! R is an awesome service rep! Snacks and drinks very good too! More
by kinnyg
Employees Worked With
February 08, 2025
Best customer service and dealership around. I pass up another Mercedes dealership to come to this one. Very clean and accommodating waiting area. Plenty of snacks and drinks to keep you content I pass up another Mercedes dealership to come to this one. Very clean and accommodating waiting area. Plenty of snacks and drinks to keep you content while waiting for your car. . More
by victorchea
Employees Worked With
