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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,793 Reviews

1,793 Reviews of Mercedes-Benz of the Woodlands - Service Center

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April 19, 2025

Quick and easy very courteous adressd all of our issues vehicle was cleaned and ready to go More

by jdworthy2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2025

Very clean facility and smooth operation overall I love the class wall that allows you to see the work being performed More

by niclavg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2025

Juan Renteria (service advisor) was extremely professional and far exceeded our expectations! He listened to us and then took the appropriate action to ensure that our needs were met. Thank you More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Renteria
April 18, 2025

Ah, the luxury of convenience! I have experienced solid service, in all ways, during each visit over the last 5 years. These folks know how to deliver on the customer first promise More

by madyk86
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2025

As usual, Marc and his service team did a great job diagnosing and eliminating a troublesome rattle in the center console. They are always responsive, professional, and work quality is outstanding. I More

by jmcd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erich Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2025

Thank you Mark for your oustanding service and knowledge. We will be back and see you soon. More

by shsgolfdude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Mercedes-Benz of the Woodlands responded

Thanks, shsgolfdude! We're thrilled to hear you had a great experience with Mark. He truly is an asset to our team. We look forward to welcoming you back soon!

April 12, 2025

Mercedes Benz of The Woodlands is one of the best parts of owning an MB! From the sales experience, to finance, and especially the Service department! Thank you!! More

by JessieMcMahon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nic Botusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vanessa Stephens
Apr 15, 2025 -

Mercedes-Benz of the Woodlands responded

Jessie, thank you for your wonderful review! We're thrilled to hear that your experience with our sales, finance, and service teams has been so positive. Your satisfaction is our priority, and we appreciate you being part of the Mercedes-Benz of The Woodlands family!

April 12, 2025

Great service experience. Easy to deal with. Isaiah sent us a video of the inspection. Best in class! More

by Christian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Mercedes-Benz of the Woodlands responded

Christian, we’re thrilled to hear you had such a positive experience! It’s great to know that Isaiah's video made the inspection process smooth for you. We appreciate your kind words and look forward to serving you again!

April 09, 2025

Always provide exceptional service. Picked up a nail in the side wall of a tire. Showed up at the dealership without an appointment— they immediately took care of me and got me back on More

by elizabeth_bolt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Mercedes-Benz of the Woodlands responded

Thanks for your fantastic feedback, Elizabeth! We're thrilled to hear that our team was able to assist you promptly and get you back on the road. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!

April 03, 2025

Perfect service from Marc Escobar i in the Woodlands. There was hardly any wait time. I will certainly go back. More

by heidiflores610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Gallucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Mercedes-Benz of the Woodlands responded

Thanks for the fantastic feedback, Heidi! We're thrilled to hear about your positive experience with Mark Escobar. Our team works hard to provide quick and efficient service, and it’s great to know you’ll be returning. We look forward to welcoming you back soon!

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