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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,710 Reviews

1,710 Reviews of Mercedes-Benz of the Woodlands - Service Center

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December 20, 2024

Liz is the best and the service department overall is wonderful!! Been using them since they opened. Great experience. More

by ryan.lansford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

The service for my vehicle was efficient and well coordinated. I appreciate the advisor and technician that took care of my concern. More

by Jaydonw8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Abernathy
December 17, 2024

MB of the Woodlands is top notch. Great people, facilities and service. Thanks to Juan Renteria and Caleb Sick for their patience in answering my questions. More

by Mike D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Sick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Renteria
Dec 18, 2024 -

Mercedes-Benz of the Woodlands responded

Thanks, Mike! We’re thrilled to hear you had such a positive experience with Juan and Caleb. Our team is dedicated to providing top-notch service, and your feedback means the world to us. Looking forward to seeing you again soon!

December 16, 2024

The service was excellent. Young man checked tire, verified part, and car as in the shop. Technician checked the undercarriage for any damage, none found. Young man was very co More

by Enrique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not know the young man names that assisted me on Saturday
Dec 16, 2024 -

Mercedes-Benz of the Woodlands responded

Enrique, thank you for your fantastic feedback! We're thrilled to hear about your positive experience with our team. Providing excellent service is our priority, and it's great to know our technician made a good impression. We appreciate your support and look forward to serving you again!

December 15, 2024

The dealership has excellent service. Their response to any queries is also prompt. Always like to go back for any need related to my vehicle. More

by rmukhe0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Brown
Dec 16, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Rmukhe0, thank you for your fantastic review! We're thrilled to hear you had a great experience with our team and appreciate your loyalty. We look forward to serving you again soon!

December 15, 2024

We had a recall maintenance and Jacob helped us to organize it from the first moment More

by aylintavan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Abernathy
Dec 16, 2024 -

Mercedes-Benz of the Woodlands responded

Thank you for your fantastic review! We're thrilled to hear Jacob provided exceptional support during your recall maintenance. Our team is dedicated to making the process as smooth as possible, and it's great to know we hit the mark for you. We look forward to assisting you again in the future!

December 14, 2024

We are very pleased with the Woodlands Mercedes Benz service department and dealership. They went above and beyond to meet our needs. Steve was our service tech and he is very knowledgeable and personab More

by minke-layer.4o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Mercedes-Benz of the Woodlands responded

Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our service department and that Steve made a positive impact. Your satisfaction is our priority, and we look forward to serving you again!

December 12, 2024

Mercedes Benz of the Woodlands represents the epitome of what I am looking for in a MB dealership. I had an unexpected mechanical issue w my car, called out of the blue and they said bring it in now. I di More

by BigE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Mercedes-Benz of the Woodlands responded

BigE, we’re thrilled to hear about your outstanding experience! We pride ourselves on exceptional service and are glad we could meet your needs promptly. Your kind words motivate us to keep delivering the best for our customers. Thank you for choosing Mercedes Benz of the Woodlands!

December 10, 2024

The service experience is consistently excellent, year after year. My last visit was for a simple replacement of windshield wipers and annual inspection. Scheduling was easy, and I always wait at the deal More

by MCGSD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

Mercedes-Benz of the Woodlands responded

Thanks, MCGSD! We're thrilled to hear about your consistently excellent experiences with us. It's great to know you enjoy our clean environment and quality coffee while Steve ensures you’re in and out quickly. We appreciate your loyalty and look forward to your next visit!

December 09, 2024

I had warranty work completed and was late picking up my car. The service manager stayed until I arrived. I was very appreciative! More

by HC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Mercedes-Benz of the Woodlands responded

Thanks for sharing your experience, HC! We're thrilled to hear that our service manager went the extra mile for you. Providing great service is our priority, and it’s wonderful to know it made a difference. We look forward to assisting you again in the future!

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