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Mercedes-Benz of the Woodlands

The Woodlands, TX

5.0
2,970 Reviews
Thank you for visiting Mercedes-Benz of The Woodlands, Texas' top rated authorized Mercedes-Benz dealer. Our all-new Mercedes showroom and service facility in The Woodlands area of Houston opened in April 2015 in the growing area North of Houston in Southeast Montgomery county. Our all new, full service Mercedes dealership is located convenient to I-45 between Conroe and Houston. We offer The Luxury of Convenience CONCIERGE PICKUP AND DELIVERY Luxury buyers expect luxury services, and we wouldn’t have it any other way. So our concierge service will save you a trip to the dealership by picking up your car when it's ready for service and promptly returning it when the job is complete. FREE LIFETIME CAR WASHES You keep your shoes shined, your suits pressed, your hair just so, and you want your car to look as put-together as you do. We want that too, which is why we’ll wash your car, for free, for as long as you own it. PRODUCT GENIUS BAR Modern luxury cars have technology everywhere you look, and we want you to experience our cars at their fullest expression. So we brought in some geniuses. People who know how to do everything from syncing phones and programming the navigation system to adjusting the mirrors or storing seat preferences. You name it, they’re here to show you how to do it. PRIVATE BUSINESS CENTER Luxury car owners know the value of their time, and at Mercedes-Benz of The Woodlands, we value your time. Our quiet, connected private business center will keep from having to brea
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16917 Interstate 45 South

The Woodlands, TX

77385

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Showing 2,970 reviews

November 10, 2022

Terrific service. Very open about specific maintenance required during each service interval. Quality of work very good. More

by Williamhammarstrom
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

Mercedes-Benz of the Woodlands responded

William, Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

November 09, 2022

Nice place to do business with. People are friendly & knowledgeable. I get in and out promptly. More

by Whines007
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you so much for your five-star review. We truly appreciate your business here at Mercedes-Benz of the Woodlands. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

November 09, 2022

Very nice personnel and professionalism explain in details all the service made Thanks for all the support More

by moroolyc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Mercedes-Benz of the Woodlands responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of the Woodlands! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

November 08, 2022

Gaston was great and appreciate the terrific service and quick turnaround. And always a plus that my car is washed prior to pick up. More

by tara_chaney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaston
Nov 08, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you for your business and this review. We're happy to hear that Gaston and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

November 08, 2022

Professional, Knowledgable, Caring. The best dealership experience I have experienced. This is our 5th Mercedes and this dealership is hands down the best at caring about our best inter More

by craig
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Surface
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nic Botusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Walding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nina Galateanu
Nov 08, 2022 -

Mercedes-Benz of the Woodlands responded

Congratulations and thank you for sharing your thoughts about your experience with Mercedes-Benz of the Woodlands. We appreciate your business and hope to see you again soon! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

November 08, 2022

This dealership is the very best in the Houston region for customer service. I brought my AMG in for the Schedule B maintenance and surprisingly, they didn't try to push other things to "fix" on me like o More

by johnnacwells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Watkins
Nov 08, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you for the kind words for John and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

Nov 09, 2022 -

johnnacwells responded

John is by far the most helpful and most courteous service writer I have ever dealt with. I hope you guys keep him around for a very long time.

November 08, 2022

Trent was awesome from the moment i walked through the door, absolutely efficient and trustworthy! continues to provide excellent service! More

by Krystal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Lilley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Hjuler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Mercedes-Benz of the Woodlands responded

Congratulations on your new vehicle and thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Trent and our team, and we look forward to working with you again. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

November 07, 2022

Although the part took longer than expected to arrive I am happy with the service provided as usual! More

by ELISA.C.FLORES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Elisa, and we are thrilled that you found your experience with us here at Mercedes-Benz of the Woodlands to be a positive one. Please don't hesitate to reach out if you need anything else. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

November 05, 2022

My service advisor, Isaiah Marteniz, did a great job. Gave all the details I needed, answered all questions effectively. Great job in managing the process. Porters did good. I’ll be back. No reason to go More

by yellowtestarossa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Isaiah Marteniz
Nov 06, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to share your thoughts on working with Isaiah and our team. We're glad to hear we delivered such a great experience! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

November 05, 2022

I have had the best service since I purchased my car 7 years ago. They are always on top of everything, they keep you updated on your service and provide excellent customer service. More

by fionaslatte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nina Galateanu
Nov 06, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike, Liz, Nina, and our team, and we look forward to working with you again. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

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