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Mercedes-Benz of the Woodlands

The Woodlands, TX

5.0
2,967 Reviews
Thank you for visiting Mercedes-Benz of The Woodlands, Texas' top rated authorized Mercedes-Benz dealer. Our all-new Mercedes showroom and service facility in The Woodlands area of Houston opened in April 2015 in the growing area North of Houston in Southeast Montgomery county. Our all new, full service Mercedes dealership is located convenient to I-45 between Conroe and Houston. We offer The Luxury of Convenience CONCIERGE PICKUP AND DELIVERY Luxury buyers expect luxury services, and we wouldn’t have it any other way. So our concierge service will save you a trip to the dealership by picking up your car when it's ready for service and promptly returning it when the job is complete. FREE LIFETIME CAR WASHES You keep your shoes shined, your suits pressed, your hair just so, and you want your car to look as put-together as you do. We want that too, which is why we’ll wash your car, for free, for as long as you own it. PRODUCT GENIUS BAR Modern luxury cars have technology everywhere you look, and we want you to experience our cars at their fullest expression. So we brought in some geniuses. People who know how to do everything from syncing phones and programming the navigation system to adjusting the mirrors or storing seat preferences. You name it, they’re here to show you how to do it. PRIVATE BUSINESS CENTER Luxury car owners know the value of their time, and at Mercedes-Benz of The Woodlands, we value your time. Our quiet, connected private business center will keep from having to brea
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16917 Interstate 45 South

The Woodlands, TX

77385

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Showing 2,967 reviews

August 12, 2023

This reading is specifically and only for the service advisor and service experience I had on Friday, August 11. John Watkins, who was the service advisor was prompt, courteous, friendly, and answered al More

by roreed1972
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
John Watkins
Aug 14, 2023 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to share your thoughts on working with John. We're glad to hear he delivered such a great experience! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

August 12, 2023

Very efficient service department, employees are very knowledgable and helpful. Very easy, worry-free experience. Steven Davis worked with me on my car and did a tremendous job. More

by Miller
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Mercedes-Benz of the Woodlands responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of the Woodlands. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

August 11, 2023

Excellent service from start to finish. Mike Lange is a pleasure to have as my service writer. I would highly recommend Mike and Mercedes of the woodlands to anyone looking to purchase a ca More

by klbland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Mercedes-Benz of the Woodlands responded

It's great to hear that Mike and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of the Woodlands! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

August 09, 2023

Excellent experience! I felt well respected! Took the car in for routine service. Isaiah and his team did a great job! More

by DF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah
Aug 10, 2023 -

Mercedes-Benz of the Woodlands responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

August 06, 2023

Mercedes-Benz has always been there for me with both of my Mercedes. This is very much appreciated. They have always been accommodating when I needed help. Not to mention the staff, Anthony Surface in sale More

by Pam.melms1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Surface
Aug 07, 2023 -

Mercedes-Benz of the Woodlands responded

Thanks, Pam, for sharing your thoughts about your experience with Anthony and Mark here at Mercedes-Benz of the Woodlands. We appreciate your business and hope to see you again soon! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

August 06, 2023

I have been coming to MBTW since the dealership opened. Mark and Isaiah were both kind and helpful today. They listened to my car concern about the air conditioning, and took the conservative approach, a More

by Diana Barnett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah
Aug 07, 2023 -

Mercedes-Benz of the Woodlands responded

Thank you, Diana! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of the Woodlands. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

August 05, 2023

The experiences I have had in the service department are consistently reliable, straightforward, transparent, and high quality. The service garage is very clean, indicating the pride the service team takes More

by Matt B
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Gaston Reyes
Aug 07, 2023 -

Mercedes-Benz of the Woodlands responded

Thank you, Matt, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

August 05, 2023

Always efficient and helpful from drop off to pick up. The staff is always professional. More

by Janna.davis6966
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Mercedes-Benz of the Woodlands responded

Thank you so much, Jana, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mercedes-Benz of the Woodlands to be a positive one. Please don't hesitate to reach out if you need anything else. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

August 05, 2023

Mike and the service mechanic were great, completed the service as estimated and on time. Mike is great to deal with More

by Jim Nagel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Mercedes-Benz of the Woodlands responded

Thank you, Jim, for your business and this review. We're happy to hear that Mike and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

August 04, 2023

Liz is an excellent communicator. Very positive and helpful. She took time to explain everything to me and I left confident in making decisions about my car. I highly recommend her. More

by Missie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2023 -

Mercedes-Benz of the Woodlands responded

Thank you, Missie! Liz and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of the Woodlands. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

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