Mercedes-Benz of the Woodlands

We had the best car buying experience ever with Sam Kraim at MB-Woodlands! He was so friendly, went through inventory and made great suggestions based off of what we told him we were looking for. He sugges at MB-Woodlands! He was so friendly, went through inventory and made great suggestions based off of what we told him we were looking for. He suggested the E400 Coupe which we fell in love with. He explained all of the buttons and components on the car, made sure he answered all of our questions, and it was completely pressure free. We left with a beautiful coupe and no buyer’s remorse. Such a different experience than any other car buying experience we have had. We will send all of our friends to see Sam in The Woodlands! More

Very honest and knowledgeable. Friendly atmosphere, reliable service, great quality and selection of cars. Only place I will go to look for cars and service. Friendly atmosphere, reliable service, great quality and selection of cars. Only place I will go to look for cars and service. More

Mark Escobar is AWESOME! He treats us like family every time we come in for service. He is quick and always gets us taken care of and on our way as quickly and easily as po He treats us like family every time we come in for service. He is quick and always gets us taken care of and on our way as quickly and easily as possible. He never up sells us and works on our behalf to make sure we are getting the best price. More

Michael Thompson was essentially the reason I purchased this vehicle from the dealership. He was very attentive to details, professional, responsive and an all around perfect ambassador for Mercedes. He e this vehicle from the dealership. He was very attentive to details, professional, responsive and an all around perfect ambassador for Mercedes. He even made me comfortable completing the deal from out of state. Clearly Michael is a great asset to the MB of The Woodlands!! More

Excellent service provided to handle recalls and providing new tires for my vehicle. Very courteous, attention to detail and keeping me informed were all appreciated. Great job, Gaston! providing new tires for my vehicle. Very courteous, attention to detail and keeping me informed were all appreciated. Great job, Gaston! More

I had a situation in which my Parking Brake Warning Light came on unexpectedly. I was only a few minutes away and took my vehicle directly to MBOTW (without an appointment) at 4:00 p.m. I was immediately gre came on unexpectedly. I was only a few minutes away and took my vehicle directly to MBOTW (without an appointment) at 4:00 p.m. I was immediately greeted on arrival and your team member took my details and went to find a Service Advisor to assist me. Whilst waiting (only a few minutes), I was asked by two of his colleagues if I had been assisted (and assured them that I had, but this was much appreciated nonetheless). Mark Escobar came assisted me (Mike Lange, who is my regular Service Advisor, was tied up with other customers at the time although, when he had a chance, he checked in on me). Happily, the problem was determined, the part was in stock, and after a very relaxing two hours in your pleasant Guest Lounge, I was on my way. Given that we are driving to West Texas this weekend, it was critical that this problem be identified and resolved. Mark did an outstanding job of getting me into the service queue, shepherding my vehicle through the process, and keeping me informed the entire time. Like Mike, whom I originally followed from MB Houston North, Mark is an excellent Service Advisor and a credit to the MBOTW team. While waiting, I spoke with Anthony Walding and shared my thoughts and appreciation regarding his outstanding team. Your service team truly delivered the best level of customer care possible. Many thanks! More

I own 2 Mercedes Benz vehicles and I don't trust any other dealership to touch them! The facility is state of the art, the service is impeccable and it's the people there that make the difference.... other dealership to touch them! The facility is state of the art, the service is impeccable and it's the people there that make the difference.... Mark Escobar 5* Nick Botusan 5* Vanessa Stephens 5* Thank you! Nilesh More

Needed my annual state inspection and was able to schedule it online. Had a nice customer lounge area while I waited. Free car wash after the inspections was much appreciated. My service advisor, schedule it online. Had a nice customer lounge area while I waited. Free car wash after the inspections was much appreciated. My service advisor, Mark, was a pleasure to work with. Highly recommended. More

Mercedes took care of my AC problems and replaced the bad compressor free of charge under my warranty. The turnaround for the service was only two working days which was a big surprise to me. I thought my A compressor free of charge under my warranty. The turnaround for the service was only two working days which was a big surprise to me. I thought my AC would only need something minor however it was a rather large issue and without having the Certified Pre-owned warranty it would have cost me close to $5,000 for the repairs on my own. Richard, my service advisor always goes to the extra mile to make things right. More

Excellent experience at this dealership. Every employee I encountered was truly friendly and helpful. My salesman, Trent Hjuler, was very patient with me as I test drove a few vehicles to fi Every employee I encountered was truly friendly and helpful. My salesman, Trent Hjuler, was very patient with me as I test drove a few vehicles to find my perfect Mercedes to fit my lifestyle. I highly recommend Mercedes Benz of The Woodlands. More